DATE ORIGINAL: 09 DEC 2022

DOC
REV. NUMBER:
NUMBER: Page 1 of 2
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PRO-SOP-02 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

SUPPLIER RETURN
DEPARTMENT: PROCUREMENT

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: MASUD AHMED APPROVED BY: ESTEMDAD HAIDER
RAHMAN
2. DIHAN FERDOUS
DESIGNATION: MANAGER PROCUREMENT DESIGNATION: CHIEF EXECUTIVE
DESIGNATION: 1. INVENTORY & OFFICER
LOSS PREVENTION OFFICER
2. INTERN
SIGNATURE:
SIGNATURE: SIGNATURE:

SUPPLIER RETURN
Abbreviations:

 PO = PURCHASE ORDER
 QC = QUALITY CONTROL
 DEO = DATA ENTRY OPERATOR
 GRN = GOOD RECEIVING NOTE
 DFL = DIRECT FRESH LTD

1. Identify returnable products to the suppliers

2. Preparation for returned products

3. Preparation of Accounting documentation

4. Coordination with procurement & accounts department

5. Handing over the returnable goods to the suppliers

6. Processing PRN

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 09 DEC 2022
DOC
REV. NUMBER:
NUMBER: Page 2 of 2
00
PRO-SOP-02 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

SUPPLIER RETURN
DEPARTMENT: PROCUREMENT

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: MASUD AHMED APPROVED BY: ESTEMDAD HAIDER
RAHMAN
2. DIHAN FERDOUS
DESIGNATION: MANAGER PROCUREMENT DESIGNATION: CHIEF EXECUTIVE
DESIGNATION: 1. INVENTORY & OFFICER
LOSS PREVENTION OFFICER
2. INTERN
SIGNATURE:
SIGNATURE: SIGNATURE:

Activity Flow Description Process Owner Performance

Standard

Identify returnable Customer return, in store damage due Outlet supervisor Immediately identified
products to the to substandard packing or expiry. To
suppliers follow the list given by CPU for
returnable items. Forward a list to CPU
of items by supplier wise

Preparation for Gathering, packing & listing of returned Outlet supervisor To be completed 1
returned products products and storing at the returnable day before of supplier
bay according to product category. delivery day

Preparation of Processing products returned notes Outlet supervisor To be completed 2

Accounting PRN and authorization. Acceptable hours before arrival of
documentation reason for return to be stated. delivery

Coordination with To acknowledge the procurement Outlet In-charge Immediately

procurement & department regarding the return and to
accounts department notify the accounts department
regarding the supplier ledger

Handing over the When the supplier come for Outlet In-charge Immediately
returnable goods to replenishment / delivery or PO hand
the suppliers over to the suppliers in packed form for
easy carry. Obtained
acknowledgement from supplier on the
PRN

Processing PRN Forwarding PRN to data entry operator Outlet supervisor Up to date
for final processing in the system
+

DEO

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh