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Assignment Job posting

Hospitality and Tourism management, Niagara college

HOTL9610-01: HR management
Professor Stephen Carroll
Submitted by: Kalpana (Student ID:4435352)
27 September,2021
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The difference in job summary:

The ABC hotel is looking for the person who is filled with energy and loves to communicate with new
people. A person who is good with multi-tasking and also can go miles to fulfil the needs of guests.

On the contrary, the job summary of XYZ hotel is quite straight forward and they only want a person
who is talented and hard-working.

The responsibilities are same but there are responsibilities which different from both the job
postings:

ABC HOTEL and XYZ HOTEL

Compare:
• XYZ Hotel wants a person who will be
responsible of hiring, and training of all
front desk agents and lead them.
• Whereas ABC Hotel wants a front desk
manager, who will be responsible of
welcoming guests and assign them
rooms based on their needs.
Contrast:
 XYZ Hotel wants a person with good
leadership abilities, like teambuilding
and supervision. So, he can manage
and schedule the front office staff and
supervise workload during shifts.
 ABC Hotel wants a person who is good
with multi-tasking as he has many
responsibilities like welcoming guests,
resolving issues, collecting payment,
housekeeping, maintenance and other
extra services.

Compare:
 XYZ Hotel wants a person who should
have good knowledge of accounts as
they require them to prepare annual
budget.
 On the other hand, ABC Hotel wants a
person who has some basic knowledge
of the accounts, as they only want
them to settle register and prepare
financial activity report for their shift.
Contrast:
• XYZ Hotel wants a person who can
work on the efficiency of office staff by
Evaluating their performance, provide
coaching, and other corrective actions
as required.
• Whereas ABC Hotel Wants a person
who can go extra miles to fulfil the
needs of guests and solve their issues
by working with housekeeping and
service staff.

Difference in the skills require for both jobs:

ABC HOTEL XYZ HOTEL

Require 2or more years’ experience Require 2-year experience as front
working in hotel. desk manager or supervisor.
Pay attention to details and ready to Leadership quality and team building
work 24hours and 355 days a year.
Require post-secondary diploma in High-school diploma and advanced
hospitality degree in hospitality is require
Requires a friendly and warm Person who can supervise everyone
personality, who stay in lobby and and provides feedback.
manage very thing.
However, there are some skills that similar in both jobs as front desk managers should have strong
communication skills, knowledge of Microsoft office suite and ability to prioritize/ manage time/
multi-tasking.
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If I want to apply for one of these jobs, I would be applying for ABC hotel’s front desk manager as I
am pursuing hospitality and tourism management. I am an outgoing person who loves to talk to new
people, I believe I have good communication skills, leadership quality, multitask, problem solving
and time management. As I am working in McDonalds, I am gaining experience for handling
customers and fulfilling their requirements. I think these skills and education requirements are
suited with my profile.

XYZ
• High School Diploma required, advanced degree in hospitality related field preferred

• 2 years of previous front desk manager or front desk supervisor experience is preferred

• Excellent leadership, management, and team building skills

• Must have strong verbal and written communication skills

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

• Ability to multitask, prioritize, and manage time

ABC
• Post-Secondary Diploma in Hospitality or related field

• Two or more years of experience working in a hotel

• Strong attention to detail and ability to meet deadlines

• Commitment to delivering excellent customer service

• High degree of accuracy

• Quick thinking problem solver

• Flexible to serve a 24 hours 355 day a year business

• Excellent leadership, management, and team building skills

• Must have strong verbal and written communication skills

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook,

and Excel)

• Ability to multitask, prioritize, and manage time

Preferred:
• Bachelor’s degree in a field related to business or tourism

• Supervisory experience or strong leadership qualities