AUJA NELSON

Brandywine, MD 20613 · 301-832-1853

aujanelson@gmail.com

Motivated, burgeoning IT professional with multiple Azure certifications, ITIL v4 Foundation and
Certified ScrumMaster certification to accompany my CompTIA Security+ CE certification seeking to
increase my knowledge and skills within the information technology industry. Robust experience with
administration and customer relations makes for the perfect background to excel in information
technology geared towards system administration, incident and service management, and business
analytics.

EXPERIENCE
MAY 2022 – PRESENT
MANAGEMENT BUSINESS ANALYST EVOKE CONSULTING
 provide analytical support to a federal agency
 assist the project manager with processing and provide support in day-to-day project
development and follow-through
 be responsible for the creation of documents to support mission requirements and
determine the impact on the current-year resources
 provide analytical capabilities to facilitate the maintenance or creation of efficient
execution plans that will provide support to all areas of the project.
  delivery of analysis and advice for management regarding the evaluation of the
effectiveness and efficiency of large-scale programs and operations 
  conducting organization studies that specifically assess and analyze current organization
states and management systems
 Performing gap analyses of differences between current and targeted states
 Conducting surveys, focus groups, and other accepted techniques for data collection in
support of organization studies that specifically assess and analyze current organization
states and management systems

AUGUST 2021 – MAY 2022

JUNIOR BUSINESS ANALYST QUADRANT INC.
 Conduct needs assessment where appropriate by collecting information pertaining to
work procedures, workflow, reports, and other customer business needs
 Perform administration tasks, including user/group administration, security permissions,
group policies, print services, research event log warnings and errors, and resource
monitoring, ensuring system architecture components work together
 Document end user requirements and create workflow and process diagrams to support
customer business needs
 Perform remote troubleshooting through diagnostic techniques and pertinent questions
 Identify and suggest possible improvements on procedures and technology
recommendations
 Perform requirements gathering and assist with ServiceNow QA and UAT testing
 Perform daily, weekly, and monthly reviews and analyses of current processes using
operational metrics and reports
 JULY 2020 – SEPTEMBER 2021
JUNIOR SYSTEMS ADMINISTRATOR ALPHA SYNERGY INC
 Maintain essential IT operations, including operating systems, security tools,
applications, servers, email systems, laptops, desktops, software, and hardware
 Perform administration tasks, including user/group administration, security permissions,
group policies, print services, research event log warnings and errors, and resource
monitoring, ensuring system architecture components work together
 Perform remote troubleshooting through diagnostic techniques and pertinent questions
 Recognizing and escalating more complex problems to desktop support
 Identify and suggest possible improvements on procedures and technology
recommendations
 Perform requirements gathering and assist with ServiceNow QA and UAT testing
 Responsible for maintenance, licensing, security, encryption, records management of the
software and hardware

EDUCATION
Information Technology, Assoc. of Applied Science
Prince George’s Community College Largo, Maryland

Bachelor of Arts – General Studies

Potomac State College Keyser, West Virginia

SKILLS
 ITIL IT Service Management  IT Solutions
 System Analytics and Process Improvement  Desktop Solutions
 Remote Diagnostics  Customer Service
 Data Entry  Hardware Software Configuration
 Security Permissions

CERTIFICATIONS
Microsoft Certified: Azure Data Fundamentals Certification ID 990538671
Microsoft Certified: Azure Fundamentals Certification ID: 990538671
Certified ScrumMaster certification Certification ID: 001236601
CompTIA Security + CE Certification ID: CCMP001021167452
ITIL v4 Foundation - Certification ID: GR67114485AN

COMPUTER PROFICIENCY
Windows operating systems, Office 365, SharePoint, Active Directory, Microsoft Office Suite, VMWare,
VoIP, ServiceNow, Jira, Zendesk, ConnectWise, Quickbooks, Adobe, Allscripts, EMR systems, various
ticketing systems, Google Docs, Dropbox, internet search engines and various social networks