Watch the video again and complete the notes about the three types of training

mentioned.
INDUCTION TRAINING

 To know the  blank  and its systems, policies, other colleagues

 To understand and feel a  blank  of company culture
 Learning about company  blank  and procedures

MENTORING

 Mentor should be an experienced  blank 

 Mentor offers support, usually on a  blank  basis
 Mentors advise which skills to learn and which  blank  to work in

ONLINE TRAINING

 Staff members can  blank   it anytime and anywhere

 Can do it on any  blank   – home computer or mobile phone.
 Some programs use both online and  blank  sessions – blended
learning

        
face-to-facepartcompanyone-to-onedevicedepartmentspoliciesaccessprofessional
Phản hồi

Câu trả lời của bạn đúng

The correct answer is:
 
Phát Video

 
Watch the video again and complete the notes about the three types of training
mentioned.
INDUCTION TRAINING

 To know the [company] and its systems, policies, other

colleagues
 To understand and feel a [part] of company culture
 Learning about company [policies] and procedures

MENTORING
  Mentor should be an experienced [professional]
 Mentor offers support, usually on a [one-to-one] basis
 Mentors advise which skills to learn and which [departments] to
work in

ONLINE TRAINING

 Staff members can [access]  it anytime and anywhere

 Can do it on any [device]  – home computer or mobile phone.
 Some programs use both online and [face-to-face] sessions –
blended learning

Câu hỏi 2
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Đoạn văn câu hỏi

Choose the correct option. Watch the video again if necessary. 

Phát Video

1. What is a major aim of induction training according to the video?

    to use an analytical approach to teach new staff about the business and how it works
   to allow new staff to meet their colleagues and set up networks 
   to help new staff be able to do their jobs quickly and contribute to the company
Đạt điểm 0,00 trên 1,00

The correct answer is:    to help new staff be able to do their jobs quickly and contribute
to the company
2. What specific information is usually discussed during an induction training?

    policies and procedures of a company

   finding out who the key people in the company are 
   an explanation of the variety of roles across the organization
Đạt điểm 1,00 trên 1,00
The correct answer is:     policies and procedures of a company
3. How does the company feel about the mentoring programme?

    It is necessary to help people have careers.

   It helps staff members build confidence, which is good for the company. 
   It provides a network and shows future opportunities to those who recently joined the
company.
Đạt điểm 1,00 trên 1,00

The correct answer is:    It helps staff members build confidence, which is good for
the company. 
4. What do trainees say about mentors?

    A person outside the company helps a new staff member with their job.
   They advise less experienced staff on skills and help them in their career
progression. 
   They explain how to solve problems
Đạt điểm 0,00 trên 1,00

The correct answer is:    They advise less experienced staff on skills and help them in
their career progression. 

5. What are the reasons given for using e-learning to train staff?

    It is more flexible and keeps costs down.

   New staff enjoy using these programmes on their devices. 
   People are only allowed to use e-learning technology while they are travelling.
Đạt điểm 1,00 trên 1,00

The correct answer is:     It is more flexible and keeps costs down.
6. What did one employee learn in an online course?

    how to set up a personal network

   how to learn at his/her own pace 
   health and safety regulations
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The correct answer is:    health and safety regulations

Câu hỏi 3
Đúng
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 Đặt cờ

Đoạn văn câu hỏi

 
Phát Video

Complete the sentences from the video using the words below. Some words
are not used.
1      … good training ensures that their staff have  blank   skills …
2 Induction training … helps new staff members get to know the company and
its  blank  as well as their new colleagues.
3 Mentoring can be a very successful way of helping individuals  blank  their
careers.
4 It shows them that we are willing to invest the time and expertise in them and
their  blank .
5 The biggest benefit of mentoring for me is being able to measure
your  blank  …
6 It allows people to learn at their own pace and in a more  blank  timetable.
7 Online training … means that you can really approach your training when
it's  blank  for you.
8 … training and development is a critical  blank  in a modern business.
       
careerfunctiondevelopsuitableup-to-dateflexibleprogresssystems
Phản hồi

Câu trả lời của bạn đúng

The correct answer is:
 
Phát Video

Complete the sentences from the video using the words below. Some words
are not used.
1      … good training ensures that their staff have [up-to-date]  skills …
2 Induction training … helps new staff members get to know the company and
its [systems] as well as their new colleagues.
3 Mentoring can be a very successful way of helping individuals [develop] their
careers.
4 It shows them that we are willing to invest the time and expertise in them and
their [career].
5 The biggest benefit of mentoring for me is being able to measure your
[progress] …
6 It allows people to learn at their own pace and in a more [flexible] timetable.
7 Online training … means that you can really approach your training when it's
[suitable] for you.
8 … training and development is a critical [function] in a modern business.

Câu hỏi 4
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Đoạn văn câu hỏi

 
Phát Video

Complete the sentences with words from the video.

career development
1. Training courses can help to drive c _ _ _ _ _ d _ _ _ _ _ _ _ _ .Trả lời

2. A key part of the i _ _ _ _ _ _ _ _ p _ _ _ _ _ _ _ _ is to help new team members feel a

induction program
part of the company’s culture. Trả lời

3. Mentoring can be used for specific j _ _ - r _ _ _ _ _ _ t _ _ _ _ _ _ _ or more general

job-related training
career development.Trả lời
4. One of the really useful things about being a m _ _ _ _ _ is that my mentor introduces me
mentee
to very important people in the industry. Trả lời

5. An advantage of o _ _ _ _ _ c _ _ _ _ _ _ is that you can do them whenever,

online courses
wherever. Trả lời

6. Whatever type or d _ _ _ _ _ _ _ m _ _ _ _ _ a company uses, training and development

delivery method
opportunities are important for both staff and the company itself      Trả lời

Câu hỏi 5
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Đoạn văn câu hỏi

Match the terms with their definition

Answer 1
skills set the level that is considered to be acceptable or the level that someone or something has achieved

Answer 2
rapport friendly agreement and understanding betw een people

practical Answer 3
courses courses w hich teach specific skills rather than general theory

motivation Answer 4
 Ch?n...

benchmark Answer 5
ing Ch?n...

competenc Answer 6
y Ch?n...

Answer 7
standards friendly agreement and understanding betw een people

understand Answer 8
ing having reached a level of possessing enough skill or know ledge to do something to a satisfactory standard

emotional Answer 9
intelligence the ability to keep one's emotions under control and show understanding for others

needs Answer 10
analysis the level that is considered to be acceptable or the level that someone or something has achieved

Phản hồi

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Bạn đã chọn đúng 3.
The correct answer is: skills set → the particular abilities a person has or has
learnt, rapport → friendly agreement and understanding between people, practical
courses → courses which teach specific skills rather than general theory, motivation →
eagerness and willingness to do something without needing to be told or forced to do
it, benchmarking → to use something as a standard by which other things can be judged
or measured, competency → having reached a level of possessing enough skill or
knowledge to do something to a satisfactory standard, standards → the level that is
considered to be acceptable or the level that someone or something has
achieved, understanding → the ability to understand people's behaviour, emotional
intelligence → the ability to keep one's emotions under control and show understanding for
others, needs analysis → a careful analysis of what training is necessary for a group or
individual

Câu hỏi 6
Không trả lời
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Đoạn văn câu hỏi

Match the sentence halves.

We generally begin Answer 1
with a Ch?n...

When a company
needs to check
Answer 2
the standards reac
Ch?n...
hed in training
sessions  
Practical
Answer 3
courses are used to
Ch?n...
teach
Employers are
finding that making
Answer 4
e-learning training
Ch?n...
available to
employees
A skills Answer 5
set comprises Ch?n...

A person
Answer 6
with emotional
Ch?n...
intelligence can
Competency at a Answer 7
job can be learned Ch?n...

When there
Answer 8
is rapport between
Ch?n...
people,
Phản hồi

Câu trả lời của bạn sai.

The correct answer is: We generally begin with a → needs analysis so that we know which
training programmes to offer to which employee., When a company needs to check
the standards reached in training sessions   → it can use benchmarking to do
this., Practical courses are used to teach → skills for the workplace., Employers are
finding that making e-learning training available to employees → adds to their motivation as
they can access the courses when and where they like., A skills set comprises → what a
person can or can't do., A person with emotional intelligence can → control their emotions
and show empathy., Competency at a job can be learned → through both training and
experience., When there is rapport between people, → it means that there is
understanding and friendly agreement in a conversation.

Câu hỏi 7
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 Đặt cờ

Đoạn văn câu hỏi

Complete the text using the words and phrases below. Some are not used.
Setting up courses including job-related  blank  for a large corporation is generally the
responsibility of the HR Department. Before they are set up, companies usually do
a(n)  blank  to find out what the employees should learn. Standards are also set which can
be measured by  blank  during or after the course. It is also necessary to decide on the
delivery method of the training. This can sometimes take place using blended learning (a
combination of  blank  and face-to-face training). Some courses are seen as essential for
the workplace and work on  blank  needed for particular jobs. Examples of these could
include learning a computer programme, presentation skills, or gaining  blank  in a
particular area of the business. Courses which drive development are looked at as future
investments for the company and may include one-to-one  blank  programmes. It is,
however, important to look at both areas when deciding on setting up programmes. While
basic skills are necessary to do one's job well, development of young talent can boost
employees'  blank  , which is also essential to the future of a company.

       
motivationmentoringbenchmarkingcompetencyskills setsonline coursesneeds analysistraini
ng
Phản hồi

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Bạn đã chọn đúng 4.

The correct answer is:

Complete the text using the words and phrases below. Some are not used.
Setting up courses including job-related [training] for a large corporation is generally the
responsibility of the HR Department. Before they are set up, companies usually do a(n)
[needs analysis] to find out what the employees should learn. Standards are also set which
can be measured by [benchmarking] during or after the course. It is also necessary to
decide on the delivery method of the training. This can sometimes take place using blended
learning (a combination of [online courses] and face-to-face training). Some courses are
seen as essential for the workplace and work on [skills sets] needed for particular jobs.
Examples of these could include learning a computer programme, presentation skills, or
gaining [competency] in a particular area of the business. Courses which drive development
are looked at as future investments for the company and may include one-to-one
[mentoring] programmes. It is, however, important to look at both areas when deciding on
setting up programmes. While basic skills are necessary to do one's job well, development
of young talent can boost employees' [motivation] , which is also essential to the future of a
company.

Câu hỏi 8
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Đoạn văn câu hỏi

Complete the pairs of questions with the correct form of the word in capitals
MENTOR                
mentoring
1. Do you think that Trả lời

 programmes help junior staff to develop?

mentee
 2. What do you think a Trả lời

 can learn from a more experienced staff member?

TRAIN
trainer
3. Is it better to have an external Trả lời

 for courses or can someone from the company take on this role?
training
4. What kinds of things do people learn in job-related Trả lời

?
ANALYSE
 analysis
5. Should training programmes be based on what people said in a needs Trả lời

 questionnaire, or defined by       their managers?

analytical
6. Should a mentor encourage a mentee to solve problems using Trả lời

 thinking or tell them what to do            based on their own experience?

MOTIVATE      
motivation
7. Why can it be difficult to find the Trả lời

 to learn while on the job?

motivated
8. What helps you to be Trả lời

Câu hỏi 9
Không trả lời
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Đoạn văn câu hỏi

Complete the conversation between two colleagues in the HR department with

suitable words. The last two letters of the words have been given.

A: The director is interviewing candidates for some new management positions.

induction programme
B: I know. We'll need to organize an Trả lời
 ( _ _ _ _ _ _ _ on  _ _ _ _ _ _ _ me) for when they         start.
mentees
A: Yes. And that reminds me, there are a few Trả lời

 ( _ _ _ _ _ es) interested in doing mentorship                       programmes.

B: I'm not sure if we have enough mentors this year – everyone is very busy. They might
online courses
need to doTrả lời

 ( _ _ _ _ ne  _ _ _ _ _ es) instead, or perhaps a combination of face-to-face and online

training.
blended learning
A: That's right. A Trả lời

 ( _ _ _ _ _ ed  _ _ _ _ _ _ ng) programme might be the best delivery method, with a mix of
job-related
specific Trả lời

 ( _ _ b-_ _ _ _ _ ed) training, depending on the department, combined with skills courses
career development
for long-term Trả lời

 ( _ _ _ _ er  _ _ _ _ _ _ _ _ _ nt).
B: Sounds good. Let's see how many of these skills courses we can do in-house.

Câu hỏi 10
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Đoạn văn câu hỏi

Complete the table with the correct word forms.

Noun(s) Verb Adjective

analysis analyse analytical
Trả lời

competence – competent
Trả lời

development develop developed / developing

intelligence – intelligent
Trả lời

leaner learn learned / learning

Trả lời

 (person)
learning (process)
mentor (person) / mentor  

Trả lời

 (person)/
mentoring
Trả lời

  (process)    
 motivation motivate           motivated
Trả lời Trả lời

/
motivating
trainer train trained
Trả lời Trả lời

 (person) /
trainee (person) /
training (process)

Câu hỏi 11
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Đoạn văn câu hỏi

A training and development expert is describing different kinds of training. Complete

her blog using the words and phrases below.
Why learn? 
Motivation is an essential part of learning. Without it, we wouldn't learn anything.
When we design training or development programmes, we generally begin with a  blank .
This is because we have to know what level of  blank  employees already have of a
particular job or skill.
In Human Resources, we often talk about people's competencies, which are the specific
skills they need to do a particular job. In order for these to keep developing, an organisation
should order staff practical  blank  that are job- or task-oriented with short-term goals.
However, long-term development programmes should develop a wider  blank , such as
communication skills and  blank  intelligence. Companies nowadays use a combination of
these types of programmes. It's also very important for the HR department of an
organisation to be able to evaluate how effective the training is. One way of doing this
is  blank , which is using a company's good performance as a  blank  by which to judge the
performance of other companies of the same type or in the same sector.
Finally, I completely agree with the saying, 'We never stop  blank  .' Training and
development are essential if we are to continue to grow and develop as human beings.
       
understandingneeds analysistraining coursesemotionalstandardskills setlearningbenchmar
king
Phản hồi

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Bạn đã chọn đúng 3.
The correct answer is:
A training and development expert is describing different kinds of training. Complete
her blog using the words and phrases below.
Why learn? 
Motivation is an essential part of learning. Without it, we wouldn't learn anything.
When we design training or development programmes, we generally begin with a [needs
analysis]. This is because we have to know what level of [understanding] employees
already have of a particular job or skill.
In Human Resources, we often talk about people's competencies, which are the specific
skills they need to do a particular job. In order for these to keep developing, an organisation
should order staff practical [training courses] that are job- or task-oriented with short-term
goals. However, long-term development programmes should develop a wider [skills set],
such as communication skills and [emotional] intelligence. Companies nowadays use a
combination of these types of programmes. It's also very important for the HR department of
an organisation to be able to evaluate how effective the training is. One way of doing this is
[benchmarking], which is using a company's good performance as a [standard] by which to
judge the performance of other companies of the same type or in the same sector.
Finally, I completely agree with the saying, 'We never stop [learning] .' Training and
development are essential if we are to continue to grow and develop as human beings.