SOLUTION BRIEF

Commerce Cloud Store

With Commerce Cloud Store, you can revolutionize point-of-sale, better manage store
operations, and unify in-store and ecommerce experiences.

Most stores today operate daily on a number of different systems,

“In the modern retail era,
you want a single version
of the truth — one view of
the enterprise organization
and information about the
shopper from POS to digital
commerce.”
Greg Buzek
Founder and President,
IHL Group
each designed for a single solution. This approach not only has many
complex integrations and points of failure, but it also limits your
ability to innovate the shopping experience — namely, creating natural
transitions between in-store and digital commerce. And because
typical store solutions run via onsite software, they can also be difficult
to deploy, costly to maintain, and complicated to upgrade. That’s why
most in-store technology is outdated and largely unable to meet the
needs of today’s dynamic and engaged shoppers.
The solution? Commerce Cloud Store, a complete, cloud-based
point-of-sale and store operations solution integrated as part of the
Salesforce Commerce Cloud.
Features and Benefits to Create the Store of
the Future
Core Point-of-Sale: The core POS capabilities of Commerce Cloud
Store allow real-time transaction processing, sales, returns, and
exchanges, with the flexibility to adapt to ever-changing business
requirements. In addition, its failover system, Resilient POS, ensures
business continuity even in the event of a dropped connection
or outage.
• Delivers the performance and reliability of an in-store distributed
solution but with the economics and real-time capabilities of
the cloud

• Solves the problem of how to support a cloud deployment with

the risk of Internet dropping in the store

INTEGRATION

RETAILER
THIRD PARTY INNOVATION
Integrations
INTEGRATIONS PIM, ERP, CRM, etc.
Payment, Tax, Shipping,
Address, etc.
THIRD PARTY
Customer
APPLICATIONS
Product Catalog Innovations, Brand
APIs Differentiation
Promotion
Link
Inventory
POS Stores
Client and
Store Operations Orders
Server Side
Omni-channel Retail
Customizations

CLIENT
Innovations, TOTAL BRAND
Integrations EXPERIENCE

STORE ONLINE 1

Commerce Cloud Store
“Enterprises want to offer
a seamless digital-to-store
experience leveraging
a single set of data and
processes to deliver a
consistent and personalized
experience to support
marketing campaigns and
loyalty programs.”
Gartner
SOLUTION BRIEF
Mobile POS: With the mobile POS capabilities of Commerce Cloud
Store, sales associates use handheld devices so they are free to
engage with customers, tender transactions, look up inventory, and
use assisted selling — anywhere on the sales floor.
• Provides access to detailed inventory and customer information,
and executes transactions from anywhere to better serve
customers throughout the store
• Reduces checkout lines and increases customer satisfaction
Store Operations: Commerce Cloud Store provides a rich set of
capabilities to manage in-store retail operations, including inventory
control, back-office functions, cash management, transfers, and
receiving.
• Simplifies and reduces the time it takes to complete
back-office tasks
• Accesses store performance instantly through real-time
dashboards
Endless Aisle: With the endless aisle capabilities of Commerce
Cloud Store, an out-of-stock item is never really out of reach. Sales
associates can offer out-of-store inventory (in warehouses, other
stores, and so on) to in-store customers.
• Recovers lost sales due to out-of-stock items
• Enhances the customer experience by minimizing frustration
due to out-of-stock items
• Improves brand engagement through exceptional
in-store service
Digital Commerce Integration: As an integrated part of the
Salesforce Commerce Cloud, Commerce Cloud Store is the
first enterprise-class, cloud-based POS system that can merge
in-store operations with digital commerce. It’s today’s holy grail of
retail – a single view of customer, order, promotion, and inventory
across channels.
• Delivers a better brand experience to shoppers through omni-
channel consistency of promotions, order history, pricing,
and more.
• Streamlines processes with complete and accurate visibility into
customer data, pricing, inventory, and views.
2

Commerce Cloud Store
“More than 70% of
specialty stores [say] their
next POS will be a unified
commerce platform. You
want one view of the
enterprise organization
and information about the
customer from point-of-sale
to digital commerce.”
Gary Buzek,
Founder and President,
IHL Group
SOLUTION BRIEF
Unique Advantages of Commerce Cloud Store
Commerce Cloud Store is the industry’s first truly enterprise-ready,
cloud-based POS and in-store management solution. Commerce
Cloud Store has a number of important unique advantages:
Delivered Through the Cloud: The Commerce Cloud Store cloud
deployment model means you continuously receive new, innovative
features that enhance the shopper’s experience — without
disrupting daily operations. The cloud also makes implementing
and maintaining Commerce Cloud Store faster and less expensive
than traditional options.
A Unique Approach to Business Continuity: No longer worry about
a dropped Internet connection. Commerce Cloud Store features
advanced failover options with back-ups located throughout the
retail enterprise. That means you can still process transactions and
maintain records if you experience a network outage.
Enterprise-Class Capablities: Commerce Cloud Store provides all
the capabilities required to support POS, mobile store operations,
and back-office management for retail enterprises. Commerce
Cloud Store delivers the performance and reliability of distributed
server architecture with the dynamism, cost-effectiveness, and
reliability of the cloud.
Part of the Salesforce Commerce Cloud: Commerce Cloud Store is
an integrated part of the Salesforce Commerce Cloud, the enterprise
cloud for unified commerce. Through the cloud, both store
operations and digital commerce share strategic capabilities, such
as merchandising and promotions management and a single view of
customers, products, prices, orders, and other critical data elements.
With the Commerce Cloud, you can finally create unified, omni-
channel experiences to engage customers and drive retail success.
Now that leading retailers have fully embraced digital commerce
and its power to engage customers, the next step is connecting
ecommerce with the physical store and point-of-sale (POS) systems.
Commerce Cloud Store leverages the power of the cloud to do just
that: It helps create compelling and engaging in-store shopping
experiences and streamlines store operations management.
3
About the Salesforce Commerce Cloud
The Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of
commerce, including Web, social, mobile, and store. From shopping to fulfillment to customer service,
the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving
increased engagement, loyalty, and conversion. With embedded predictive intelligence and a robust
partner ecosystem, the Commerce Cloud delivers customer satisfaction and growth from planning to
launch and beyond.

Salesforce Commerce Cloud

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