7

English
Quarter 4 – Module 2:
Employing
Strategies for Effective
Interpersonal Communication
(Interview, Dialogue, Conversation)
Subject – English 7
Self-Learning Module
Quarter 3 – Module 2: Employ a variety of strategies for effective interpersonal
communication (Interview, Dialogue, Conversation)
First Edition, 2020

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respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.
Published by the Department of Education - Region III
Regional Director: May B. Eclar, PhD, CESO III
Assistant Regional Director: Rhoda P. Razon, EdD, CESO VI

Development Team of the Module

Development Team of the Module
Writer: Karen T. Lagunero, PhD
Editor: Karen T. Lagunero, PhD Andrea A. Canlas, EdD
Reviewers: Rita P. Bundalian Liezl D. De Jesus June D. Cunanan
Elizabeth C. Miguel, EdD Adrian P. Tamayo Madilyn C. Sangki
Illustrator: Angelika Joy A. Melegrito
Layout Artist: Angelika Joy A. Melegrito Maria Juvelle P. Prado
Management Team: Librada M. Rubio, EdD
Ma. Editha R. Caparas, EdD
Ramil G Ilustre, PhD
Paulino D. De Pano, EdD
Bobby P. Caoagdan, EdD
Joel S. Guileb, EdD

Printed in the Philippines by Department of Education

Office Address: Matalino St., Government Center, Maimpis,

City of San Fernando, Pampanga
Telephone: (045) 598 – 8580 to 89
E-mail Address: region3@deped.gov.ph

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 7
English
Quarter 4: Module 2
Employing a Variety of Strategies for
Effective Interpersonal
Communication
(Interview, Dialogue, Conversation)

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Introductory Message
For the facilitator:

Welcome to the English 7 Alternative Delivery Mode (ADM) Module on Strategies for
Effective Interpersonal Communication (Interview, Dialogue, Conversation)!

This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming
their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, it aims to help learners
acquire the needed 21st century skills while taking into consideration their needs
and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Furthermore, you are expected to encourage and assist the
learners as they do the tasks included in the module.

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For the learner:
Welcome to the English 7 Alternative Delivery Mode (ADM) Module on Strategies for
Effective Interpersonal Communication (Interview, Dialogue, Conversation)
This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.
This module has the following parts and corresponding icons:

What I Need to Know

This will give you an idea of the skills or
competencies you are expected to learn in
the module.
What I Know
This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
What’s In
This is a brief drill or review to help you
link the current lesson with the previous
one.
What’s New
In this portion, the new lesson will be
introduced to you in various ways; a story,
a song, a poem, a problem opener, an
activity or a situation.
What is It
This section provides a brief discussion of
the lesson. This aims to help you discover
and understand new concepts and skills.
What’s More
This comprises activities for independent
practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
What I Have Learned

This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the lesson.

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 What I Can Do
This section provides an activity which
will help you transfer your new
knowledge or skill into real life
situations or concerns.
Assessment
This is a task which aims to evaluate
your level of mastery in achieving the
learning competency.
Additional Activities
In this portion, another activity will be
given to you to enrich your knowledge
or skill of the lesson learned.

Answer Key This contains answers to all activities in

the module.

At the end of this module, you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.
We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

The Most Essential Learning Competency you are about to learn from this
module is to employ a variety of strategies for effective interpersonal
communication (Interview, Dialogue, Conversation).

After going through this module, you are expected to:

1. explain interpersonal communication;
2. give the importance of learning interpersonal skills;
3. apply effective strategies for effective interpersonal communication

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 What I Know

Directions: Check the column that best represents your situation. The results will guide
you learning more about this topic. Write your answer in your activity notebook.
Learners’ Reflection

My experience Knowledge, skills I don’t I have I have I have a

and abilities have any very little some lot of
experience experience experience experience
doing this. doing this. doing this. doing this.
1 2 3 4

1.Using a variety of strategies to

listen carefully to others
2. Using and understanding non-
verbal communication cues
3. Putting yourself in positions
where you can build relationships
and use your interpersonal skills.
4. Speaking clearly and effectively in
front of individuals or groups
5. Putting away your phone or
mobile device when interacting or
communicating with others.
6. Paying attention to your friends
and colleagues and make efforts to
interact with them.
7. Keeping notes or a journal about
your conversations and interactions
at work so you can learn how to
handle or communicate things
better.
8. Using a video or voice recorder to
tape yourself speaking, then watch
or listen to it to identify where you
can improve your communication
skills.
9. Learning good interpersonal skills
by observing classmates, family
members and professionals you
admire and respect.
10. Waiting until you are calm to
have conversations with colleagues.
You are more likely to communicate
confidently and effectively if you
have a positive attitude and are not
stressed or upset.

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 Employing a Variety of Strategies for
Lesson
Effective Interpersonal Communication
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(Interview, Dialogue, Conversation)

Communication skills are abilities you use when giving and receiving
different kinds of information. While these skills may be a regular part of your day-
to-day life, communicating in a clear, effective and efficient way is an extremely
special and useful skill.

In this lesson, we will explain interpersonal communication; give the

importance of learning interpersonal skills; and identify effective strategies for
effective interpersonal communication.

What’s In?
Directions: Read the text below and answer the following questions
below. Write your answers in your activity notebook.

The Importance of Communication

Having strong communication skills aids in all aspects of life – from

professional life to personal life and everything that falls in between. From a business
standpoint, all transactions result from communication. Good communication skills
are essential to allow others and yourself to understand information more accurately
and quickly.

In contrast, poor communication skills lead to frequent misunderstanding

and frustration. In a 2016 LinkedIn survey conducted in the United States,
communication topped the list of the most sought-after soft skills among employers.
Ranked as number one with 57.9% of votes is communication.

Process Questions:
1. Does the text serve a specific purpose?
2. Is the text clear and direct?
3. Are the key features of academic writing evident in the text?
4. What is the text all about?
5. Why do you think communication is important?

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 What’s New

Directions: Watch the video on Youtube using the link below. Then answer the
questions below on your activity notebook. If you do not have an internet connection,
listen as your parent or guardian reads the text below.

https://www.youtube.com/watch?v=3_dAkDsBQyk

Processing Questions:

1.What does it mean to

listen/speak effectively?

2. How do you know when you

are/are not being listened to or
ignored?

3. When speaking, what do you

do to get your point cross?

4. How do you speak to an

elder? Supervisor? Friend?
Group of people?

5. Why is good (or effective) communication important in our personal and

professional lives?

6. Explain this line “I hear you, but I’m not listening”

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 Listening Text:

The Big Bang Theory

Man: So, first there was a play station – a.k.a. PS 1. Then, PS2, PS3 and now PS4 and
that makes sense. You’d think after Xbox there’d be Xbox2 but no, next came Xbox
360. Hmm, and now, after 360, comes Xbox one. Why one? Maybe that’s how many
seconds of thought they put into naming it.
Woman: Can you get the butter please?
Man: You know, however, with the Xbox one, I can control my entire entertainment
system using voice commands. Up until now, I’ve had to use Leonard.
Woman: Then, get the other one. Pass the butter.
Man: Get… Hang on! I don’t feel like you’re taking this dilemma seriously.
Woman: Fine, Sheldon. You have my undivided attention.
Man: Okay, now, the PS4 is more angular and sleek looking.
Woman: No way!
Man: It’s true! But the larger size of the Xbox one may keep it from overheating.
Woman: You wouldn’t want your gaming system to overheat.
Man: No, see? You absolutely would not! And furthermore, the Xbox one now comes
with a Kinect included/
Woman: Included?
Man: Yes! Not sold separately. Although, the PS4 uses cool new GODR5 RAM while the
Xbox one is still using the conventional DDR3 memory.
Woman: Why would they still be using DDR3? Are they nuts?!
Man: See, that’s what I thought! But then, they go in and throw in an ESRAM buffer.
Woman: Whoa! Wait a second. Who’s they?
Man: The Xbox.
Woman: You’re kidding!
Man: No, I am not! And this ESRAM buffer should totally bridge the 100-gigabit-per-
second bandwidth gap between the two RAM types.
Woman: This is a nightmare! How will you ever make a decision?!
Man: You see?! I don’t know! What should I do?
Woman: Please pass the butter!

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 What is It

Whenever you are involved in a conversation, dialogue, or interview, you

are engaged in interpersonal communication. When two people get together to
exchange ideas, they are applying the basic communication process.

The term communication process refers to the exchange of information or

a message between two or more people. For communication to succeed, both
parties must be able to exchange information and understand each other. If the
flow of information is blocked for some reasons, then communication fails.

Interpersonal communication often includes face-to-face and online exchange

of messages which may be in a form of a certain tone of voice, facial expressions,
body language and gestures. It is important to learn better interpersonal
communication skills because it is the basis of both personal and professional
relationships. Knowing how to communicate to a wide variety of people can
greatly improve one’s social interaction and career pathways.

Types of Interpersonal Communication

1. Conversation
A conversation is a type of dyadic communication which is an informal
talk between individuals. Its nature is less purposive, serious and
intimate than any other type of dyadic communication. This is a form
of social entertainment. A good conversation is characterized by Eson
et.al (1979) as worthwhile, informal, flexible, relaxing and interesting.

2. Dialogue
A dialogue is a kind of communication that gives clear meaning to the
two parties involved in spite of some obstacles. Through a dialogue,
the most intimate and personal relationship is formed. The truth itself
of the speaker is entrusted to one another with confidence. This is an
avenue for one to enhance humanness. An effective dialogue comes
up with a good listening habit collaborated with an appropriate
response.

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 3. Interview
An interview is a type of dyadic communication that requires questions and
answers. Since this is intentional and purposive, an accomplishment is always
expected. Usually, a person who knows much about a subject is the one we
interview.

Interpersonal communication consists of verbal and nonverbal

communication. People often exchange information and feelings through face-
to-face communication. Most of us focus on words we listen to. But interpersonal
communication is less about what’s said and more about how it’s said.

It’s not only your words but also the tone of your voice, facial expressions,
and body language that powerfully express your thoughts and emotions. Here
are some strategies for effective interpersonal communication that you can do
for successful communication to happen.

Strategies for Effective Interpersonal Communication

Non-Verbal behavior

 Look at the person – use eye contact

 Smile and nod in agreement
 Use open, positive posture
 Display interest
 Be aware of own body language

Acceptance

 Suspend judgement – listen with unbiased

and open mind
 Focus of attention on listener, not on your
ideas or opinions
 Allow people time to think

Understanding

 Use probing in a helpful way to follow up

 Paraphrase and summarize to let the listener
know you are listening and to give them a
chance to correct misunderstandings
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 What’s
z More?
Directions: Listen as your parent/guardian or any member of your
family read a situation and answer the question below. Write your
answer in your activity notebook.

At the Store
ACTIVITY 1
A young man named Jose works in a store selling items such
as toothpastes, candles, pens, salt, sugar, and bread. He finds his
boss, Maria, annoying and he tends not to listen to her all the time.
One day, they had two types of bread to sell. Maria made it clear
that the higher quality loaves should go for 50 pesos and the other
ones for 30 pesos. All morning many customers came in to buy
bread. Jose sold all loaves for the same price -‐‐ 30 pesos. When
Maria returned, she realized that Jose sold the good quality bread
for only 30 pesos. She got angry and said she would make Jose pay
the difference.

Process Questions:
1. What is the listening text all about?
2. Identify any misunderstanding found in the text.
3. Why did this situation happen?
4. Has a similar situation happened to you? Have you experienced not
listening to someone speaking? Have you experienced speaking and the
other person was not listening to you? What happened?
5. If you were one of the characters, what will you do to avoid such
situation?

Directions: Directions: Make a conversation by picking out at

least 3 words/phrases below to use for your dialogue. An example
has been provided to be your guide. Act out the conversation with
any member of your family. Write the conversation in your activity
ACTIVITY 2
notebook.

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 Example:
KC: I’m here, I brought some sandwiches.
Ezyckiel: Just in time, I’m already starving. Let me try it!
KC: Here, have some.
Ezyckiel: (taking some bite)
KC: How does it taste?
Ezyckiel: it’s delicious, can I have one more piece?
KC: Sure.
Ezyckiel: Thank you.

After acting out the conversation you made, tick the checklist if you have done the
following:

Standards Yes No
Do you use appropriate body language to show you are
listening? (eye contact, sit upright, nod head, etc.)
Do you listen to the speaker without interrupting?
Do you repeat what the speaker has said to make sure
you have understood correctly?
Do you ask questions for clarification when you do not
understand something?
Do you avoid being distracted by noises, mobile phones,
or by what other people are doing?
Do you avoid being distracted by the mannerisms,
speaking style, clothing of the person speaking?

What I Have Learned

Directions: Share your learning by discussing your ideas on the following questions.
Write your answer in activity notebook.

1. What distinguishes listening from hearing?

_________________________________________________________________________________
_________________________________________________________________________________
________________________________________________________________________________
2. How can you say that communication is successful and effective?
In your own words, wrap it up in 5 sentences.
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
3. What particular value is displayed when successful communication takes place?
Give only one and elaborate.
_______________________________________________________________________________
_______________________________________________________________________________

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 What I Can Do

Directions: Choose any member of your family and conduct an interview using
any of the topics given below. Prepare at least five (5) questions for the interview.

1. Childhood

Sample questions: Did you have a childhood nickname?

What was your favorite memory from your childhood?
What are the life lessons you learned when you were a child?
2. Hobbies
Sample questions: What are your hobbies?
Can you share an experience about doing your hobby?
Does your hobby make you happy? How?

3. Dreams
Sample questions: Do you have a dream you want to achieve? What is
it?
How do you plan to achieve the said dream?
What will you do after you achieve it?

Ask the member of the family to fill out this rubric while you interview them.
Write the rubric in your activity notebook.
Description Yes No
Did the student…
look at the person and use eye contact
smile and nod in agreement
use open, positive posture
display interest
suspend judgement and listen with unbiased and open
mind
allow people time to think
use probing in a helpful way to follow up
paraphrase and summarize to let the listener know you
are listening and to give them a chance to correct
misunderstandings

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 Assessment

Directions: Write TRUE if the statement is true and FALSE if it is not. Write
the chosen letter on a separate sheet of paper.

________ 1. Dyadic communication is a form of interpersonal communication

that is characterized by a group discussion.
________ 2. A conversation is a type of dyadic communication which is an
informal talk between individuals.
________ 3. It is not important to improve interpersonal communication skills
because it is the basis of personal and professional relationships.
________ 4. For communication to succeed, both parties must be able to
exchange information and understand each other.
________ 5. The interviewer must prepare the questions they will ask before going
to an interview.
________ 6. One should paraphrase and summarize to let the speaker know that
they are listening and to give them a chance to correct misunderstandings.
________ 7. To be an effective listener, one should be biased.
________ 8. A listener must not interrupt the speaker while they are speaking.
________ 9. Tone of voice, facial expressions, and body language can powerfully
express someone’s thoughts and emotions.
________10. An effective dialogue comes up with a good listening habit
collaborated with an appropriate response.

Additional Activities

You did well with the given task for this lesson, master the skill by doing this
additional task. Do this in your activity notebook.

Directions: If you were to meet or to sit down with someone very famous
or powerful, who would that person be? What would you ask him/her?
Think as if you were the persons in this illustration. Write in the speech
balloons the possible dialog you would have with him. Write your answers
on your activity notebook.

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 13
Assessment What's More What I Know
1. T Answer may Answer may Vary
2. T vary.
3. F What’s In
4. T
5. T Answer may Vary
6. T What’s New
7. F
8. T Answer may Vary
9. T
10.T
Answer Key
References
Website

https://prezi.com/f1e1acwst7mt/types-of-communicative-strategies/

https://www.slideshare.net/englishIT/communication-strategies-
70782108

https://www.tpsnva.org/teach/l_p/047/dialog_rubric.pdf

Book

Igoy, Judy Imelda L. (2004) Effective Speech Communication, Pantoc,

Meycauayan 3030 Bulacan

William, Frederick. The New Communication Wadsworth Publishing,

California, 1989.

White, Eugene E. and Clair R. Henderlider. Practical Public Speaking: A

guide to Effective Communication. N.Y. The Macmillan Co., 1954

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For inquiries or feedback, please write or call:

Department of Education – Region III

Office Address: Diosdado Macapagal Government Center,

Brgy. Maimpis, City of San Fernando, 2000 Pampanga
Telefax: (045) 598 - 8580 to 89; (045) 402 – 7003 to 05
E-mail Address: region3@deped.gov.ph