Nama :intan Cahya jelita

Klas : room division 1B

2.1

1. A

2. C

3. C

4. B

5. E

6. A

7. E

8. C

9. B

10. E

11.E

12. C

13. A

14. D

3.1

1. receptionist / front office

2. housekeeping department

3. accounting department
4. food and beverage department

5. Waiter/Waitress

6. front office department

3.3

1. concierge

2. waiter

3. bellboy

4. cashier

5. driver

3.5

1. work for

2. responsibilities

3. responsible for

4. in case of

Opinion :

yes, in my opinion, guest requests can be fulfilled

unusual requests from guests, examples of food requests that are not available at the hotel, the view
of the hotel that does not exist as what guests want, most guests who come are different, some
politely

make requests that are not polite.

yes usually if we have helped meet guest requests that go beyond Tuhas, guests will feel happy and
satisfied with the service provided and give them tips