A: Hello, Did you just have survey at the 4 Star hotel in New York, right?

B: Yes,I did. How do you feel about this hotel?

A: Well, I just survey the reservation and the dinner at the restaurant.
Firstly, I expect that they answer the phone no more than 3 rings but acttually they took 5 ring
to answer.
Beside that they also have some problems. The accent of clerk was difficult to follow and she
didn’t use my name throughout the conversation. The last thing make me feel uncomfortable is
she ended the call abruptly and I was not thanked.
B: Wow that really bad experience for you. What about the dinner at restaurant?
A: I feel quite satisfy about the dinner. The waiter was really friendly and all the staff wore their
uniforms and name badges. Esspecially the time between course was appropriate and the food
excellent. But they also have some mistake is that no one address me by name and fruit had
not been washes.
What about you? I know that you also have a survey at this hotel.
B: Yes, that right. I think the hotel have also strength and weakness.
I have a compliment about the breakfast at the restaurant.
The staff immediately greeted me when I came down for breakfast. She showed me to my seat
and asked if it was satisfactory. She clearly explained the services and she was really really
friendly. All the cutlery and crocked was clean but there was an inadequate supply of plates an
serving utensils at the different counters. My table was cleared twice and when I left, Annete
thanked me for my custom.
A: What about the room service? Is it good?
B: No, this one is really make me feel uncomfortable, I called room service three times and each
time there was no answer. i had an order so I went down to reception but no one at room
service. I asked to have the order delivered 35 minutes later and it arrived after 90 minutes.
When the staff bring the order, she was unfriendly and appeared agitated. She didn’t use my
name. However, the food itself was tasty and hot.
A: Do you think that the hotel have a lot of weakness and problems?
B: Yes, I think so. Do you have any solution to improve the level of service in this hotel.
A: Training the staff is the top class to improve the quality of the hotel. It make customer feel
be respected,comfortable. The second things is the hotel should upgrade the furniture every
year.
B: And they also advertise their hotel on the internet to make it popular too everyone. So that
they will have a mount of guests.
A: I hope this report that will help the hotel improve the service and quality.
B: Okay that all the report. Now I have business. See you later. Goodbye