FRONT OFFICE

Imagine you are the Front Office Manager at Ella Resort Spa and write a Memo to inform all
the newly recruited Front Office Staff to attend a special orientation programme organized by
the Resort management, aimed at facilitating professional development. Include the date,
time , venue , special arrangements and mention that their attendance is compulsory. ( 10
Marks)

COOKERY
The Pegasus Blu Resort has renovated its Kitchen. As the Executive Chef write a Memo
requesting all the employees of the kitchen to attend a special workshop on “safety Rules for
Kitchen and Food Preparation Areas? Mention the following
Hazardous Conditions /Hazardous Work Practices / Self-safety and safety of Others and that
their attendance is compulsory. (10 Marks)

FOOD AND BEVERAGE

You, as the Food and Beverage Manager of Ella Resort Spa have organized a special meeting for
the staff to create awareness on “Food and Beverage Precaution”. Write a Memo to inform all
your staff about it including the following and mention that their attendance is compulsory.
Food and Water-borne Diseases /Diseases Transmitted by Improperly Prepared Food/
Preventive Measures. ( 10 Marks)

HOUSEKEEPING
“How To Ensure Safety and Security in the Hotel through Efficient Housekeeping Operation and
Management” is the topic for a workshop organized by the Human Resource Department of
Pegasus Blu Resort. As the Housekeeping Manager, write a Memo to inform this to your staff.
Include the following and mention that their attendance is compulsory.Reduce Safety
Risks/Safety Tips for Staff/ Key Control Procedures. . ( 10 Marks)

PASTRY AND BAKERY

Imagine you are the pastry Chef ( Patissier) at Pegasus Blu Resort and write a Memo requesting
your staff to participate in a workshop on  “How to Prevent Bakery Hazards”. Include the
following details and mention that attendance is compulsory. Occupational health/ Slips and
trips/Appliances and machinery/First aid. ( 10 Marks)