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CERTIFICATE III IN INDIVIDUAL SUPPORT

TOPIC: SUPPORT RELATIONSHIPS WITH

CARERS AND FAMILIES

TASK 1: KNOWLEDGE TEST

TASK 2: SKILLS TEST

NAME: MEHUL ADARSH LAL

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Assessment Task 1: Knowledge Test

Q1: Answers

A) A carer is someone who provides assistance to someone who has a disability, dementia,
mental illness, chronic sickness, or terminal illness. Anyone who lends a hand to a family
member takes on the role of carer. Being a family carer significantly improves the life of the
person who need assistance due to a disability, a terminal illness, or old age.
B) - Empathy and Patience
- Being Positive and Encouraging
- Being Observant with Excellent Communication Skills

Q2: Answers

1) One of the most fulfilling occupations you may have been being a carer.

2) Flexible work schedules.

3) Opportunities for training and growth that are personalized for you.

4) A number of benefits

Q3: Answers

Support provided

1. A Commonwealth government project that offers details on home assistance, home

modifications and respite care, transportation and food services, day care and therapy,
dementia evaluation, continence, aged care facilities, allied health, and support groups.

2. Service NSW offers programmers, services, and discounts to help carers. You may discover
information for carers at the Department of Territory Family, Housing, and Communities in
the Northern Territory. The Queensland Government can assist you in locating caregiving
support services like as counselling and respite care.

3. Sometimes, carer support groups are set up around certain diseases. Read about caring for
someone with a specific need in your local council updates to learn more about these
organizations in your community.

4. The Dementia Behavior Management Advisory Service programmed offers clinical help to anyone
providing care for a person with dementia who is exhibiting behavioral and psychological signs of
dementia that are affecting their ability to give care.

5. They are informational resource centers that showcase a variety of goods and machinery to help
with daily tasks. You may both test out goods that are on display and communicate with the
center's occupational therapists by calling their information lines.

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Q4: Answers A:

- A hired employee who visits another person's home to assist them is known as a caretaker.
Unless the person you are caring for lives with you, you are not a carer.
- You can only be a carer if the person you are taking care of is a relative.
- You can only be considered a carer if you perform actions, such as pushing a wheelchair or
going shopping.
- assisting others get to sleep. All carers opt to provide care.
- Only individuals being cared for receive help; carers are not offered any.

B:

- The "sell-by date" for older persons has passed. The elderly is helpless.
- Senile dementia will ultimately affect the elderly.
- Health care is not a right for the elderly.

Q5: Answers

1.Short-term restorative care offers a variety of interventions over a period of eight weeks to help
prevent or delay challenges older persons face doing daily duties. It attempts to increase
independence and well-being while delaying or preventing the need for long-term care.

2.Short-term care, commonly referred to as respite care, is a type of assistance for both you and
your carer. It enables your carer to take care of routine tasks or take vacations while still seeing to
your requirements. Family, friends, and neighbors can provide informal respite care as well as
official respite services. The ability to provide you with longer-term care may be made possible by
measures like respite care.

3. Older persons who live continuously in an aged care facility, often known as a nursing home,
receive assistance and support because they require care due to a sickness, a disability, an
emergency, or the needs of their family, friends, or carers. The staff at senior living facilities can
assist you with daily chores (like cleaning, cooking, and washing), personal care (such getting
dressed, grooming, and using the restroom), or round-the-clock nursing care (such as wound care,
catheter care). Aged care facilities are owned and managed by persons whose ability to care for you
has been approved by the Australian government.

4. The Home Care Program supports your continued independence in your own home. The
Australian Government offers a subsidy to a licensed home care agency towards a package of
services, case management, and care that is tailored to your unique needs.

5. Transition care is available for elderly patients who have recently been hospitalized but require
additional assistance to recuperate and time to choose the appropriate place for them to live in the
long term. In-home or "live-in" care is offered during the transition period. This location could be a
separate wing of a hospital or a section of an existing nursing home or healthcare facility. Only the
hospital can provide you with immediate access to transition care.

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Q6: Answers
Rights
Have a written contract detailing all of your
agreements with your service provider.
Have your services and treatment evaluated.
confidentiality and privacy of your personal data.
Get information on how to remark on and/or file
grievances regarding your care and services. Pay
any fees indicated in your signed agreement.
Have a fair, open, and transparent process used
to decide your fees.
Q7: Answers
Rights
privacy and respect.
be accorded decency. Be requested to assist, not
assumed to do so to.
Recognize your role as a carer and be involved
in any decisions made on the support
requirements of the person you are caring for.
Pick the kinds of tasks you are most comfortable
assisting with, such as cooking rather than
taking a shower. the assistance of other family
members
assistance and consolation. Ask the individual
you care about whether they would like to use
support services.
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Responsibilities
Provide the service provider enough details so
they can create and deliver
your plan of care Observe your contract's terms
and conditions.
written consent Provide care providers with safe
and reasonable access at the times specified in
your care plan.
Responsibilities
Give them due respect.
Respect their privacy and dignity. Provide
demands for information and counsel. and not
Be open and truthful about the level of support
and care that you and your family can provide.
Include them in decision-making processes for
the care and
There will be assistance.
Wherever feasible, let children make their own
decisions. Recognize that they might decide to
take chances.
Be aware that you won't necessarily get
information about them from their doctor, other
health care provider, or service provider. Their
permission is required for the sharing of health
information.
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Q8: Answers

A.

- Financial difficulty
- Low-income primary carers struggle to pay for living expenses, save money, or accumulate
wealth.
- superannuation.
- The additional costs of providing care can be very high.
- Caring families frequently struggle to find extra cash for things like heating and laundry,
medications, equipment for people with disabilities, medical care, and transportation.
- wellbeing and good health
- It can be physically and emotionally difficult to provide care. According to the Australian
Unity Well-Being Index, carers had the worst wellbeing of any sizable group.
- the index.
- Caregivers frequently disregard their own health issues and are 40% more likely to have a
chronic illness.
- health status. Caregiving may directly contribute to some health issues, such as sadness,
anxiety, and back issues.
- The fatigue of many carers is chronic.
- Relationships and social isolation

b)

- Possibility for skill improvement and personal growth demonstrating to yourself your capacity to
take on new difficulties. the satisfaction of knowing you did your best and assisted someone in need

- could do to enhance their standard of living. enhancing your relationship with the person you care
about and understanding their importance

- I appreciate you helping me.

- receiving your family's and friends' appreciation.

Q9: Answers

A) Life transitions are typically defining moments that make us reevaluate who we are right now.
They may be predictable, like when kids leave the house or when a couple marries, but they
are frequently unpredictable.

B) upcoming transitions:

An adult's life is expected to include transitions like this. These shifts are frequently anticipated and
are thought to be a normal part of life. These turning events among cultures may be foreseeable. Such
transitions include finishing school, landing a job, getting married, and starting a family.

Unexpected Turning Points

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This kind of transition entails unexpected happenings that don't adhere to any set timeframe in an
adult's life. Examples can include getting sick, getting into a car accident that prevents you from
working, or a firm downsizing those results in job loss.

Transitions without an Event:

Non-event transitions are ones that we anticipate happening but do not. Examples include not having
children despite always wanting to start a family or thinking you'd be able to retire at age 60 only to
find that you can't because of your financial situation.

Bed Transition:

The transition from one sleeper to another happens gradually, and the person may not be aware of it.
This could entail improving one's proficiency in the abilities required to finish a school programmed,
land a new career, or parent. Negative manifestations of this include, for instance, the dissolution of a
relationship.

Q10: Answers

- accepting services (e.g., delivered meals.

- getting married.

- becoming a parent

- leaving university

-changing job/losing your job

Q11: Answers

BENEFICIAL effects:

Changing to an elderly care facility enhances freedom and boosts self-esteem if there is a supportive.

The clients are given an atmosphere. A move to an assisted living facility improves social opportunities
and lessens isolation.

If their family and carers are there for them, older folks feel content and happy in their lives.

adverse effects:

For elderly clients, moving is significantly more traumatic if they feel like they have less control.

the new environment will be uncertain, and that it is over.

If the person is bullied, entering the workforce as an employee could have a negative effect. Negative
effects could result from moving from a supported residential environment to a community one.

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impact of unfriendly neighbors.

Q12: Answers

– Honoring the individual. Understanding the patient as a person and recognizing their special
qualities are crucial.

- Treating individuals with respect; - being aware of their objectives and past experiences.

- Upholding confidentiality.

- Assuming accountability.

Q13: Answers

Person-centered methods

1. Emphasizes a person's distinctive interests and preferences.

2. Builds on strengths and has high standards, believing that everyone should be able to live a decent
life.

3. Makes offers that go beyond what is already offered and focuses on the future.

4. Reduces dependency on the service system by emphasizing the organization of individualized,

organic, and creative supports.

5. Assigns the subject and their friends a position of power and authority.

6. Provides help that is tailored to the individual's needs and aspirations.

Conventional methods:

1. From the perspective of a disability practitioner, focuses on the person.

2. Starts with a premise of deficit, needs, and low expectations.

3. Considers the service's current offerings.

4. While making plans, it is assumed that the individual will be grouped with other disabled individuals
most of the time.

5. Places professionals in a position of power

6. Adjusts the individual to the service

7. mostly confines the individual to centers and services for people with disabilities

Q 14: Answers

A) - Openly go over the elderly care transition's effects with the family.

- Provide assistance during the changeover.

- Clearly lay out for the family what their participation in the client care planning entails.

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- Consistently keep in touch with the families by phone, chat, email, and newsletters.

- Actively hear resident and family grievances, then take the appropriate steps to address them.

- Include training on behavior counselling and rights protection for carer family members.

- Encourage family members to contribute their experiences and opinions to forums.

- Update the family members on any changes in the residents' needs.

- Keep family informed of any occurrences involving residents to uphold their trust and understanding
Acknowledge and promote family engagement and support in the resident care plan.

B)

Actions

1 Speak in an appropriate vocal tone.

Do not shout, reprimand, or humiliate the client.
Make eye contact. Pay attention to what they are saying with interest.

2 Provide a tidy and orderly look.

Respect the individual's personal space and possessions.
clothes that are tidy
Encourage independence and respect during dining.

3 Before entering the client room, ring the doorbell. Use the curtains sensibly while seated.
When a client goes the restroom, shut the door.

4 clients use the approved smoking area.

5 If disseminating health information, adhere to all organization regulations and procedures. Avoid
discussing clients during mealtimes and on social media. A person other than the intended recipient
may read or hear communications pertaining to the resident. Be careful.

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Q 15: Answers

Description

1. The classic sort of family structure is the nuclear family. This kind of family consists of two
parents and kids. Society has always valued the nuclear family as the best setting in which to
raise children. The two-parent structure of nuclear families gives them strength and stability,
and they typically have greater chances because two individuals can make more money.

2. Two or more adults who are related to one another, either by blood or marriage, and who live
together constitute an extended family. This family consists of numerous relatives who
cohabitate and work together to accomplish shared objectives like raising the kids and taking
care of the house. Living together in many extended families are cousins, aunts or uncles, and
grandparents. Due to financial constraints or the inability of elderly relatives to care for
themselves on their own, this type of family structure may develop. All across the world,
extended families are growing more and more prevalent.

3. A lone parent is responsible for parenting one or more children by himself. Although there are
single fathers as well, a mother and her children are frequently the only parents in a single-
parent family. The single-parent family is the biggest change in family structures that society
has ever experienced. Families with a single parent are typically close and find solutions to
issues jointly, such allocating domestic duties.

4. Many people whose marriages end in divorce—more than half of all marriages do—decide to
remarry. As a result, two different families come together to form the stepfamily. It includes a
new husband and wife, as well as their offspring from prior unions or relationships. While
stepfamilies tend to have more concerns including adjustment periods and discipline
problems, they are approximately as usual as the nuclear family. For these family groupings to
function well, stepfamilies must learn to cooperate with one another and with their ex-spouses.

5. For a number of reasons, many grandparents today are raising their grandkids. One in fourteen
children is raised by their grandparents without their parents' involvement. This could be as a
result of the parents' passing, addiction, abandonment, or incapability as parents. For many
grandparents to be able to support their grandkids, they must return to work or find other
sources of money.

Q 16: Answers

- respect for each person's inherent worth and dignity.

- respect for their confidentiality.

- their right to privacy. 

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- receive services that help people to give care and support extensive information, education,
training, 

- receive services that help people to give loved one’s extensive information, education, training, 

Q 17: Answers

Policy or Procedure Relation to carers and families

Privacy and confidentiality It is the duty of carers and families to safeguard a

person's information and to use it only when
required or with permission.

Occupational health and safety Caregivers and families have a duty of care to
themselves and their clients as well as the
obligation to maintain a safe environment for
their clients and coworkers.

Discrimination Families and carers have a duty to treat clients

equally and without discrimination, regardless of
their sex, gender, age, culture, or religion.

Harassment Families and carers have a duty to receive fair

treatment without fear of repercussion.

Q 18: Answers

Work Role Responsibilities Limitations Application

Professional client Keeping up a cordial Refraining from a Maintaining a healthy

relationships and professional friendship-like balance and upholding
rapport with clients. connection. the line between the
client and the
employee to guarantee
that work is always
done professionally.
Maintaining discretion Always maintaining the Only giving out Respecting the client's
client's information's information with the legal restrictions and
privacy. client's express written making sure you keep
or verbal authorization a trustworthy rapport.
and to those who need

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to know.
Duty of Caring Making sure your client Recognize your own Protecting your client's
is safe. strengths and safety at all times and
weaknesses. offering the finest
answers to any
problems.
Giving clients more Making sure you Encourage and direct As long as it doesn't
control support your clients in the client rather than harm anyone, let the
reaching their doing everything for customer choose the
objectives. them. best course of action
without assuming your
own or attempting to
impose it.

Assessment Task 2: Skills Test

Case Study 1: Answers

1: - John's health continues to deteriorate and is now irreparably damaged.

High chance of falling.

- The significant risk of developing pressure sores as a result of inadequate personal hygiene.

- Ignorance.

2: - Stroke-related illness (unexpected life transition).

- Accident involving Sara's husband Alan.

3: - yes.

4: The person who has to be informed about Mr. John's health.

5: John's decision to choose respite care should be respected. To ensure information confidentiality
and disclosure, abide by the policies and procedures of your organization.

6: - yes.

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7: - Respite care, commonly referred to as "short-term care," is a type of assistance for elderly patients
and their carers.

8: It provides Sara with the chance to support her husband.

- At the respite care facility, John's health would be better taken care of.

- Sara will take some time off from her care duties. 

- It will be good for Sara and John's health.

- Sara can continue to look after John for a while.

9: A carer who offers in-home respite care gives assistance at home or may arrange to accompany the
person you are caring for out on an excursion. Overnight in-home respite is another option.

- Center-based respite/Day Respite Program: This type of respite is offered in a day center
environment and is held at a facility or club that organizes group activities for the person you are
caring for, enabling them to socialize.

- Community access respite/Transit Groups offers social interaction-based activities to foster a sense
of independence in the person you care for.

- Respite care in a home the person you care for can arrange a brief stay in a residential care facility.

- Respite care that is client-centered (CDRC) You have more options with the CDRC package for the
type and delivery of respite care.

10: - Sara needs to be informed of John's condition at first on a daily basis.

- Include Sarah in the respite care planning process for John's daily activities.

- Sarah's nervousness is reduced by the facility's orientation.

Case Study 2: Answers

1: yes.

2: As the primary carer, Mr. Jason has every right to be included in his wife's care and health
monitoring, so it is crucial to include him in the wife's progress. Maria will benefit as well because it
will help her feel more at home and will speed up her rehabilitation thanks to family engagement.

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3: Email and phone calls.

4: - Instruction in safe transfer.

- gait coaching.

- rehabilitative exercise.

5: - Joint acceptance of the care that is being prepared.

- Maria's health plan outlines both short- and long-term objectives.

- Take all necessary steps to accomplish each goal.

- Throughout time, actions need to be reviewed, updated, and evaluated.

- Good client self-management must address Maria's confidence in her capacity to carry out particular
tasks, rather than simply persuading her of their importance.