EXTERNAL AND INTERNAL ISSUES

REGISTER
Ref. :

Description Title Sign. Date

Prepared By FSTL
Reviewed By

Approved by
Table 1: External Issues
Type Issue Impact Review Period Responsibility
1 Competition Unfair prices by competitors because of undercuts. Stunted growth for the 6 months Sales and marketing
Competition- price wars company
2 Regulatory Issues Too many regulatory bodies that require almost the Spending a lot of money on Annual & Admin Manager
same licenses to operate redundant licenses continuous
3 Statutory Issues Fluctuating statutory requirements with less or no Spending money out of Annual Admin Manager
notice budget &Continuous
4 Technological Technology is fast advancing so is the need to be Technology obsolescence Annual Technical Team escalated
Issues updated. to MD
Slow innovation
5 Market Marketing - unknown to a large share of the market Lack of growth Semiannual and Marketing
Dwindling , market due to cheap products Shrinkage of market Share, continuous
Counterfeit Loss of Business
6 Suppliers Local suppliers unable to keep up with quality and Shrinkage of market Share, Annually Procurement
demand Loss of Business

7 Social Culture and language barrier with suppliers Loss of Business Annually Procurement

8 Economic Price fluctuation of raw material Loss of Business Semi annually Supply Chain
Environment Foreign exchange fluctuations
9 Cyber security Impact of hardware and software Destruction of food safety Annual and IT
data continuous

10 Food Fraud Brand exposure Loss of business and Annual and Sales team Escalated to
reputation continuous GM

11 Food Defense and Effect of consumers Loss of business and Semi-annually & FSTL escalated to Security
intentional reputation continuous Head
contamination

Table 2: Internal Issues

Type Issue Impact Review period Responsibility
1 Administration  Employees not having required  Poor service delivery Annual & Head of department
 FOOD SAFETY MANAGEMENT SYSTEM FORM
DEPARTMENT: TITLE: REF:
Food Safety Team Leader Internal & External Issues NOR--FSMS-01

EFFECTIVE DATE: ISSUE / REV: SUPERSEDES: Page 3 of 3

1st April 2021 01/00 None

competencies to discharge duties to the  Unsatisfied customers Continuous escalate to HR

expectation of the organization
2 Product and  Employees not having the right knowledge  Poor service delivery Semi annually QA escalated to HR
Food Safety on a product and food safety while  Increase in Food
Knowledge handling product. Poisoning cases
 Lack of skilled employees  Unsatisfied customers
3 Values  Ignorance and lack of commitment to the  Poor service delivery Annually Head of department
company’s core values.  Unsatisfied customers escalate to HR
4 Cultural  Ignorance to the company’s culture “Get it  Poor service delivery Semi annually Head of department
right the first time”  Unsatisfied customers escalate to HR
 Pilferage and Theft
5 Performance  Food safety concerns affecting the business  Loss of business Semi annually QA escalated to HR
 Litigation
 Closure of business