JAAS – Remote Access End-User Guide

STATEMENT OF CONFIDENTIALITY

This document is the property of NTT DATA and is produced in response to your request. No part of this document shall be reproduced, stored in a retrieval
system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, to parties outside your organization without prior written
permission from NTT DATA.
For more details, see Legal Notice © 2018 NTT DATA, Inc.
 End-User Guide: JAAS – Remote Access

Revision History

Brief Affected Prepared Reviewed Approved

Effective Date
Version Description Section(s) By By By
(DD/MM/YYYY)
of Change

Silviu
1.0 22/01/2020 Draft New
Irimescu
Marian
1.1 03/02/2020 All
Stoian
Mike
1.2 07/02/2020 All
Langenkamp
Modify to End Mike
1.3 18/03/2020 All
User Guide Langenkamp
Modify to End Brent Harbin Costi
1.4 14/05/2021 All
User Guide Irimescu
Modify to End Nick Dinesh Brent
1.5 03/09/2021 All
User Guide Stanescu Pandey Harbin

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 2
 End-User Guide: JAAS – Remote Access

CONTENTS

Overview ...................................................................................................................................................... 3
WorkSpace Portal Log In ............................................................................................................................ 4
First Time Log In Setup .............................................................................................................................. 5
Using Citrix WorkSpace App Light version.............................................................................................. 8
Toolbar...................................................................................................................................................................9

File Transfer .............................................................................................................................................................10

Install The Citrix WorkSpace APP ........................................................................................................... 10

Installation ...............................................................................................................................................................10

Using the Citrix WorkSpace APP ..............................................................................................................................13

Regular Log In Process ............................................................................................................................ 14

Ending a Desktop Session ....................................................................................................................... 16
Log off ..................................................................................................................................................................16

Disconnect ...........................................................................................................................................................16

Citrix Connection Center .......................................................................................................................... 17

Zoom Setup................................................................................................................................................ 19
Troubleshooting ........................................................................................................................................ 21

OVERVIEW

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 3
 End-User Guide: JAAS – Remote Access

JAAS provides secure access to internal company resources when working remotely. It provides
a secure virtual desktop with access to internal company resources.

This document guides in accessing, launching, and managing the connection of your system to
the JAAS service.

WORKSPACE PORTAL LOG IN

To log in to the portal:

1. Open a browser and navigate to the following URL: https://jaas.nttdataservices.com/.

2. Enter your Portal ID and password.

3. Click Sign In.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 4
 End-User Guide: JAAS – Remote Access

FIRST TIME LOG IN SETUP

The first time you log into the JAAS website, you are required to set up Okta 2-factor
authentication. To setup Okta 2-factor authentication:

Note: If you have Okta Verify skip to page 6 number 8

1. Download “Okta Verify” from the Google or iPhone APP store.

2. Log in to https://jaas.nttdataservices.com/.
3. Click Setup when prompted to set up Okta Verify.

4. Select your device type and click Next.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 5
 End-User Guide: JAAS – Remote Access

5. Launch the “Okta Verify” application on your mobile device and add an account.
6. Scan the QR code on your computer screen using your phone camera

7. Once the scan is successful, your device is enrolled and the “Citrix Receiver” website
displays.

Note: Detailed information on OKTA Verify Set-up can be found in the Enabling OKTA Verify
on mobile devices guide. You can find additional information on Okta 2-factor
authentication here.

8. Click Open Citrix Workspace Launcher app if prompted

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 6
 End-User Guide: JAAS – Remote Access

Click Detect Receiver to install the Citrix Workspace App (this requires administrative rights) or
click Use light version if you cannot install the App. The light version has fewer features and is
used in your browser (Citrix light version does not support microphone or mapping of endpoint
drives).

9. You will see your Corporate vDesktop. Click the desktop to initiate a remote connection.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 7
 End-User Guide: JAAS – Remote Access

USING CITRIX WORKSPACE APP LIGHT VERSION

If installing Citrix Workspace App is not practical, you can use the “light version”, a less feature-
rich client, in your browser (Citrix light version does not support a microphone or mapping of
endpoint drives).

1. Log in to https://jaas.nttdataservices.com/.
2. Click your desktop.
3. Click Use light version.

Note: Allow pop-ups to the site to see your desktop(s).

Note: If Citrix Workspace is installed and configured, you may not see the “light version”
option.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 8
 End-User Guide: JAAS – Remote Access

TOOLBAR

You will find the toolbar (black tab) at the top of the desktop.

Click the tab to expand the toolbar and use several common tools.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 9
 End-User Guide: JAAS – Remote Access

FILE TRANSFER
Only one-way access is allowed for vDesktop data transfer. Your local drives will map into the
remote desktop, and you can transfer files into your remote desktop, but you cannot transfer
files out. This also applies to copy/paste functionality.

INSTALL THE CITRIX WORKSPACE APP

Devices with Citrix Workspace App installed to enable you to access the full capabilities of your
remote desktops. It provides access from your Desktop, Start menu, Citrix Workspace user
interface, or web browsers.

INSTALLATION

A. If you are using a Corporate domain-joined Windows machine, you may install Citrix
Workspace through Self-Service Client.

B. If you are using a personal system, the Citrix Workspace app can be downloaded from
https://www.citrix.com/products/receiver.html. Hover over Downloads then click
Download for Windows.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 10
 End-User Guide: JAAS – Remote Access

The Windows distribution is compatible with:

• Windows 10, 8.1, Thin PC as well
• Windows Server 2019, 2016, 2012, and 2012R2

Note: Installation requires the account to have local administrator rights. If you are using a
corporate machine you can have the Citrix Workspace software installed through Self-Service
Client.

Click Run. The prompt will be specific to the browser used. Examples are shown below.

Internet Explorer

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 11
 End-User Guide: JAAS – Remote Access

Firefox

Chrome

To download the package for non-Windows platforms, go to

https://www.citrix.com/downloads/workspace-app/
Note: Install may require a reboot

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 12
 End-User Guide: JAAS – Remote Access

USING THE CITRIX WORKSPACE APP

1. Log in to JAAS https://jaas.nttdataservices.com/.

2. If prompted, Click Open Citrix Workspace Launcher App

3. Click your desktop.

4. When the desktop is launched, a toolbar displays useful options for the remote desktop.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 13
 End-User Guide: JAAS – Remote Access

REGULAR LOG IN PROCESS

After the initial log-in and setup, the regular log-in process is documented below.

1. Log in to https://jaas.nttdataservices.com/.
2. An OKTA 2-factor authentication code is required to complete the log-in process. Click to
receive a notification on your mobile OKTA Verify application.

3. Click Approve.
4. Your Corporate vDesktop(s) display.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 14
 End-User Guide: JAAS – Remote Access

Note: The number of available desktops will vary depending on your role. An example of
multiple desktops is shown below.

5. Click the desired desktop once to initiate a remote connection.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 15
 End-User Guide: JAAS – Remote Access

ENDING A DESKTOP SESSION

There are two options when ending a desktop session. Use of the “Log Off” option is preferred.
• Disconnect
• Log Off

LOG OFF
By logging off, your running processes and session are gracefully closed. This method is
preferred and provides the most trouble-free experience.

DISCONNECT
The toolbar contains a disconnect button. When a session is disconnected, started applications
will resume when you reconnect to the desktop.

Note: There is a timeout on disconnected sessions. If you are working on something make sure
that it is saved because it will terminate without saving when the timeout occurs.

Disconnecting a desktop and resuming where you left off is good for scenarios such as going to
lunch or going home to resume working later. Some applications or desktops create additional
system threads that can hold a connection open, which in some scenarios, can cause re-
connection issues. Because of this, the preferred method is to log off from the desktop’s start
menu, just like a traditional Windows desktop.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 16
 End-User Guide: JAAS – Remote Access

CITRIX CONNECTION CENTER

When connections are established with the Citrix Workspace app only, Connection Center
manages and shows connection statistics (this can be accessed on your local client PC).
Connection Center allows you to manage all your established JAAS connections.

To launch the Citrix Connection Center, access the icon in the notification area (by default,
bottom right corner of your screen).

1. Right-click the JAAS icon .

2. Select Connection Center.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 17
 End-User Guide: JAAS – Remote Access

The example image below shows multiple desktops being used. The system attempts to create
the best performance and experience based on usage. Multiple desktops share a single
connection.

In the example, there are four desktops open. In this example, Citrix Connection Center displays
the following. For each, you can then set preferences and look at connection statistics.

3. Select the connection to end and click Log Off.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 18
 End-User Guide: JAAS – Remote Access

ZOOM SETUP

For you to experience the optimal performance when using Zoom in any VDI solution you need
to install a plugin on the endpoint (the machine from which you are using to connect to JaaS).
This plugin is called the Zoom VDI HDX Plugin. Proceed as follows to get it installed:

1. Access this link: https://support.zoom.us/hc/en-us/articles/360041602711-VDI-

downloads-and-backwards-compatibility

2. Click the latest version available. At the time of taking this screenshot the latest version
was 5.7.5:

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 19
 End-User Guide: JAAS – Remote Access

3. On the page resulting from step #2, click the link correspondent to your endpoint
operating system. In this case, we will exemplify using Windows

4. Download the resulting file. It should be called ZoomCitrixHDXMediaPlugin.msi

5. Disconnect any active VDI Sessions you might have:

6. Run the file downloaded earlier. Click “Next” until the software installs

7. Re-initiate the JaaS session by navigating to jaas.nttdataservices.com

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 20
 End-User Guide: JAAS – Remote Access

TROUBLESHOOTING

User Profile or application load issue: closing a remote desktop by clicking the “X” on its
window is the method we are all used to and for most applications, local or remote, and is
usually enough. However, some applications or desktops create additional system threads that
can hold a connection open, which in some scenarios, can cause re-connection issues.

It is recommended and best practice to develop a habit of using the Connection Center to Log
Off each Connection at the end of the workday.

This should also be done as the first troubleshooting step when facing any application or profile
load issues as it will fully refresh the user session.

Note: Due to changing network conditions it is not uncommon to get occasional errors when
trying to connect. Please try to connect a second time before contacting support.

Cannot Logon: Verify the correct credentials.

Unable to Connect to Desktop: If you receive the error message “Unable to Connect to
Desktop”, there is probably a configuration issue on the virtual desktop itself. Please make your
administrator aware of the issue.

XenDesktop “gray screen” or “Connection Interrupted”: This usually means loss of network
connectivity. It can also sometimes indicate a locked-up desktop session. Contact your system
administrator.

© 2020 NTT DATA, Inc. All rights reserved. | Proprietary and Confidential | March 18, 2020 21