II PUC BUSINESS STUDIES CHAPTER 3 – BUSINESS ENVIRONMENT 6.

Decentralization - Transferring Authority to lowest

POSSIBLE ITEMS FROM EACH CHAPTER FOR MATCH THE FOLLOWING 7. Span of Management - No of Subordinates under a supervisor
1. Totality of External Forces - Business Environment 8. Formal Organization - Organization Type
CHAPTER 1 – NATURE & SIGNIFICANCE OF MANAGEMENT
2. Business Environment - Forces that are outside the Bus. 9. Divisional Structure - Organization structure
Environment 10. Informal Organization - Organization type
1. Management - Getting things done from others 3. Specific & General Forces - Features of Business Environment 11. Functional Structure - Organization Structure
4. Dimensions of Bus. Environment - Economic/Technology/Social/Political/Techn 12. Departmentalization - process of Organizing
2. Efficiency - Doing task correctly and at minimum cost
(Any One) 13. Assignment of Duties - Process of Organizing
3. Intangible force - Management 5. LPG - Liberalization/Privatization/Globalization
4. Management - Art & Science 6. FDI - Foreign Direct Investments
5. CEO - Top Management CHAPTER 6 –STAFFING
7. New Industrial Policy - 1991 1. Right Person for Right Job - Staffing
6. Foreman - Supervisory Management 8. Disinvestment - Sale of Shares in Public Sector to Private Individuals
7. Coordination - Integrates group efforts 2. Staffing is Function of - Management
9. Demonetization - Nov 8, 2016 3. Selection - Process of Staffing
8. Essence of Management - Coordination 10. Globalization - Integration of various Global Economies
9. Effectiveness - Concerned with end result 4. Recruitment - Process of Staffing
10. Top/Middle/Supervisory - Levels of Management 5. Promotion - Internal Sources
(Any one) 6. Transfers - Internal Sources
CHAPTER 4 – PLANNING
11. Planning/organizing/staffing - Functions of Management 7. Advertisement - External Sources
/Directing/Control (any one) 8. Employment Exchange - External Sources
1. Planning - Primary function of Management
9. Campus Recruitment - External Sources
2. Setting Objectives - Objective Of Planning
CHAPTER 2 – PRINCIPLES OF MANAGEMENT 10. Apprenticeship - On the Job Training
3. Planning Establishes - Standards of Controlling
11. Coaching - On the Job Training
4. Planning Promotes - Innovative Ideas
1. General Guidelines/Rules - Principles of Management 12. Classroom Lecturer - Off The Job Training
5. Does not Grantee Success - Limitations of Planning
2. Father of General Management - Henry Fayol 13. Case Study - Off The Job Training
6. Category of Plans - Single use & Standing Plans
3. F W Taylor - Father of Scientific Management 14. Personality Test - Selection Test
7. Standing Plans - Rule/Policies/Procedures/Methods( Any
4. Work Study - Propounded F W Taylor 15. Aptitude Test - Selection Test
one)
5. Piece wage system - F W Taylor 16. Preliminary Screening - Process of Selection
8. Single Use plan - Budget/Programs/Projects ( Any one)
6. Henry Fayol - Mining Engineer 17. Direct Recruitment - External Sources
9. Budget - A control Device
7. 14 General Principles - Henry Fayol
8. Gang Plank - Short route of Communications CHAPTER 7 –DIRECTING
CHAPTER 5 –ORGANIZING 1. Supervision - Elements of Directing
9. Mental Revolution - F W Taylor
1. Organizing - Establishes Relationships among various factors. 2. Motivation - Elements of Directing
10. Change of Mindset - Mental Revolution
2. Delegation - Authority 3. Leadership - Elements of Directing
11. Mechanical Engineer - F W Taylor
3. Responsibility - Elements of Delegation 4. Communication -Elements of Directing
12. Scientific Management - F W Taylor
4. Accountability - Cannot be delegated 5. Directing - Process of Instructing/Motivating
13. Administration Industrilet Generale - Henry Fayol
5. Place for everything, Everything in its place – Organizing 6. Need Hierarchy Theory - Abraham Maslow
14. Unity of Command - Henry Fayol

7. Issue of Orders & Instructions - Supervision 13. Rising Prices - Inflation 11. Quantity Gift - Sales Promotional Activities
8. Autocratic Leader - Leadership style 14. Time Taken between Raw material & Finished goods - Production 12. Lucky Draw - Sales Promotional Activities
9. Participative Leader - Leadership Style Cycle 13. Middlemen’s/Agents - Channels of Distribution
10. Laissez Faire - Leader Ship Style 14. Materials & Parts - Industrial Products
11. Feedback Noise/Process - Elements of Communications CHAPTER 10 –FINANCIAL MARKET
12. Semantic Barrier - Communication Barrier 1. IPO - Initial Public Offer CHAPTER 12 –CONSUMER PROTECTION ACT
13. Psychological Barrier - Communication Barrier 2. SENSEX - Index of Bombay Stock Exchange 1. Consumer Protection Act - 1986 ( Amended in 2020)
14. Communication Skill - Qualities of Good Leader 3. NIFTY - Index of National Stock Exchange 2. The Indian Contract Act - 1872
15. Knowledge - Qualities of Good Leader 4. Mobility saving into Productive uses - Function of Financial Market 3. The Sale of Goods Act - 1930
16. Imitativeness - Qualities of Good Leader 5. Treasury bill - Money Market Instrument 4. The Essential Commodities Act - 1955
6. Primary + Secondary Market - Capital Market 5. The prevention of Food Adulteration Act - 1954
CHAPTER 8 –CONTROLLING 7. OTCEI - Over the Counter Exchange of India 6. The Competition Act - 2002
1. Judging Accuracy of Standards - Controlling 8. BSE - Established 1875 7. CERS - Consumer Education & Research Society
2. Controlling Technique - ROI/PERT/CPM/Budget (Any one) 9. Securities contract Act - 1956 8. NGO - Non Governmental Organization
3. Management Audit - Modern Technique of Controlling 10. Scope for Speculation - Function of stock Exchange 9. District Forum - Redressel Agencies
4. Analysing Deviation - Modern Technique of Controlling 11. Liquidity - Function of Stock Exchange 10. State Commission - Redressel Agencies
5. Taking Corrective Action - Process of Controlling 12. T+ 2 - Settlement Cycle 11. Right to Choose - Consumer Rights
6. Breakeven Analysis - Traditional Technique of Controlling 13. DP - Depository participant 12. Complaint Filing - Under Sec 2(b) of Consumer Prot. Act
7. Resistance from Employees - Limitations of Control 14. CDSL - Central Depository Services Ltd 1986
8. Management Information System - Modern Technique of Controlling 15. NSDL - National Securities Depository Ltd 13. CII - Confederation of Indian Industries
9. MIS - Management Information System. 16. NSE - Incorporated in 1993 14. FICCI - Federation of Indian Chambers of Commerce of India
17. BOURSES - Synonym for Stock Exchange
CHAPTER 9 –FINANCIAL MANAGEMENT 18. SEBI - 12 APRIL 1988
1. Financial Decisions - Finance Management Disclaimer: The above points are taken as important ones and not as final. There may be
2. Working capital Decisions - Investment Decisions possibility of taking different items than above.
CHAPTER 11 –MARKETING
It is created for the purpose of practice and taking from the angle of possibility & important one.
3. Fixed Capital - Investment Decisions 1. Product/Price/Place/Promotion(any one)- Elements of Marketing Mix
4. Cash flow of the Project - Capital Budgeting Decisions Thanks & Regards
2. Consumer & Industrial Products - Classification of Product
5. Equity + Debt - Financial Leverage / Capital Structure Ravi Kiran N
3. Branding - Functions of Marketing
6. State of Capital Market - Financing Decision factor 4. Trade Mark - Part of Branding Dept of Commerce
7. Financial Blue Print - Financial Planning 5. Product Protection - Packaging Function SVEI Composite PU College,
8. ICR - Interest coverage Ratio 6. Product Identification - Labeling Vijayanagar 4th Stage, Mysuru.
9. DSCR - Debt Service Coverage Ratio 7. Producer  Consumer - Direct Channel 9886266558
10. EPS - Earning Per share 8. Advertising + Personal Selling - Promotional Mix
11. ROI - Return on Investment 9. Mass Reach - Merit of Advertising
12. Current Asset- Current Liabilities - Working Capital 10. Selling Items @ less than MRP - Discount Offer