Identification of The Topic/Issue/Event

On Friday, the full-time and part-time staff came together to complete the first chair-set

(of two) of the weekend. The issue was that the extra help (event-staff) was a new group that

had never completed a chair-set before. For reference, the full-time and part-time staff are

familiar with the simple assembly and protocol of chair-set that allows them to be as efficient as

possible. This is important because they are then able to complete other relevant components

of their pre-event responsibilities with time to spare.

For example, throughout the previous week, Bridgestone Arena had two concerts that

involved two separate chair-sets. The first chair-set brought a lot of confusion and conflict

between the full-time/part-time staff and the special event-staff (that come to assist with chair-

set and other components before the event). The employees had to scatter to complete their

responsibilities before the event. The second chair-set was completed in half the time and had

minimal conflict and confusion. The similarity was the special event-staff was the same and the

expectation was known.

Relevant Components and Implications for the Agency

Having inconsistency with event-staff workers is significant to Bridgestone Arena and

Powers Management because it reflects their ability to provide a swift, consistent, and orderly

chair-set as a hosting venue. The impact this can have on their reputation is endless. First, this

can directly impact the visiting party’s ability to properly prepare for their show. This can

impact future negotiations with the venue. Second, being unable to adequately prepare the

arena can impact the guest satisfaction. Third, it can impact the operation staff’s ability to

efficiently complete their other duties. This can impact their morale and output if they feel they
are unable to work efficiently to complete all their tasks. As a result, not having consistency at

the staff position can have many implications for the facility and employees.

On the other side, having new staff members for every event set-up can be a result of

managing the facility budget. To maintain the same staff may be difficult due to scheduling,

payment, and benefits. But the event-staff is paid hour-to-hour so the more efficient means the

more money the arena would save.

Plan of Action

I believe that Bridgestone Arena and Powers Management has the potential to do a few

things to help avoid this issue. As a manager, the first thing I would do is try to maintain the

same event-staff for chair-set. Although this may be difficult, I believe there are ways to

attempt to. First, I would map out a long-term schedule with the staff to offer the availability

rather than on a week-to-week basis. Second, I would attempt to offer benefits and rewards for

their continuity of availability. I believe that a consistent staff equates to simplicity and

efficiency that positively impacts our staff. This can be seen with the previous weeks event-staff

efficiency difference between their first time and second time.

To communicate this, I would propose the idea to the entire arena operations staff to

discuss the possibility of assembling a consistent event-staff. I believe the entire staff and guest

services would benefit from a permanent change if possible.