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  • Observation Guide

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    AdmittedGnu 08
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    This observation guide contains indicators to assess communication, conflicts, work environment, management style, resources, and satisfaction levels at an organization. Employees are rated on how often they directly communicate with bosses, experience conflicts, have their emotions influence work, have enough space and resources, and are supervised constantly. Workspaces are also rated on noise levels, lighting, and organization. Workers are assessed on stress levels, satisfaction, and how often customers are satisfied.

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    This observation guide contains indicators to assess communication, conflicts, work environment, management style, resources, and satisfaction levels at an organization. Employees are rated on how often they directly communicate with bosses, experience conflicts, have their emotions influence work, have enough space and resources, and are supervised constantly. Workspaces are also rated on noise levels, lighting, and organization. Workers are assessed on stress levels, satisfaction, and how often customers are satisfied.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views2 pages

    Observation Guide

    Uploaded by

    AdmittedGnu 08
    This observation guide contains indicators to assess communication, conflicts, work environment, management style, resources, and satisfaction levels at an organization. Employees are rated on how often they directly communicate with bosses, experience conflicts, have their emotions influence work, have enough space and resources, and are supervised constantly. Workspaces are also rated on noise levels, lighting, and organization. Workers are assessed on stress levels, satisfaction, and how often customers are satisfied.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Observation Guide

    Almost
    Indicators Never Sometimes Always
    always

    1. Employees have direct


    communication with the boss.

    2. Employees have indirect


    communication with the boss.

    3. Conflicts between the employees


    of the organization.

    4. The emotional state of the


    worker influences the work.

    5. The workspace is spacious


    enough.

    6. There are noises that interfere


    with work.

    7. The steering style is flexible and


    dynamic.

    8. The steering style is inflexible and


    static.

    9. The staff has the necessary time


    to meet their needs.

    10. There is organization on the part


    of employees in the provision of
    services.

    11. Employees possess the


    necessary instruments.
    12. The workspace is sufficiently
    illuminated.

    13. The boss or manager supervises


    the work of employees
    constantly.

    14. Workers are stressed during


    their day

    15. Workers are satisfied with their


    work.

    16. Customers are satisfied with the


    work they do.

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