Company, Inc.

123 Hanoi Company

Vietnam , Hanoi 83184
21 February 2023
Mr. Sharrow,
CEO of ABC Company
Jond, ohio 83942

From: Quốc Việt Vietqv9999@gmail.com

To: Mr.Sharrow
Subject: Apologizing

Dear Mr. Sharrow,

I am writing to apologize for the unacceptable behavior that you experienced during your recent call
with one of our sales staff. We are deeply sorry for the way you were treated, particularly as your call
was to report mistakes in the goods that were dispatched to you. Please be assured that this type of
behavior is not acceptable in our company and we will take steps to ensure that it does not happen
again.
We have thoroughly investigated the matter and have taken the necessary steps to deal with your
complaint. We have spoken to the staff member in question and taken disciplinary action to ensure that
they understand the seriousness of their behavior.
Regarding the mistakes in the goods, we understand that this must have caused inconvenience and
frustration for you. We can assure you that this is not the level of service that we aim to provide. We
have identified the cause of the problem and taken steps to prevent it from happening again in the
future.
In light of the inconvenience caused, we would like to offer you compensation for the mistake. Please let
us know the best way to proceed with this.
Once again, we apologize for the behavior of our staff and any inconvenience caused. We value your
business and hope to continue serving you in the future.
Sincerely,
Quốc Việt
Head of Customer Management Department
12345678
Vietqv9999@gmail.com