PAVIAL ENTERPRISES

P.O BOX: 81688, 80100

MOMBASA
TEL: 0115421224 / 0728888805
EMAIL: info@pavialenterprises.co.ke

PREPARED BY : MICHAEL NONO

REGISTRATION NO.: DCEN/152J/2021

COURSE : DIPLOMA IN CIVIL ENGINEERING

 DECLARATION.

I declare that this business plan is my original work and has never been presented to any
institution for the award of a diploma.

Name: MICHAEL NONO OTIENO

SIGNATURE: ……………………………………………………………

DATE: …………………………………………………………………...

SUPERVISERS’ DECLARATION

NAME: ……………………………………………………………………

SIGNATURE: …………………………………………………………….

DATE: ……………………………………..................................................
 DEDICATION.
This business plan is dedicated to my partners, my investors and allies
 ACKNOWLEDGEMENT.
I acknowledge my partners for availing financial assistance and insights in writing this business
plan. I also acknowledge Technical University of Mombasa fraternity for their contributions
toward writing of this business proposal.
 EXECUTIVE SUMMARY
BUSINESS DESCRIPTION
The name of the proposed business will be
PAVIAL ENTERPRISES
P.O BOX: 81688, 80100
MOMBASA
TEL: 0115421224 / 0728888805
EMAIL: info@pavialenterprises.co.ke
It is a partnership form of business and will be located at tononoka in Mombasa County. The
business will be in Mwangaza building, ground floor room number one. It will mainly deal with
selling of quality in civil engineering tools and products. The objective of the business is to make
profits; often quality products create employment, acquire a bigger market share and open other
branches.

MARKETING PLAN
The business clients will include individual customers, institutions and corporations. The
individual clients are members of the public requiring our services, the institutions will include
hospitals and schools around and the corporates will include the companies and parastatals
around, Banks and insurance companies around
The business will start with a market share of 25%. This share is expected to rise due to the
shifting back of port operations and the growing economy.
The business will face competition but it will use strategies such as stocking variety of products,
giving credit facilities and advertisement to cope up with competition.

The business will fix the price of its products by totaling costs and adding a profit margin of a
given percentage. It will use direct selling method or personal selling method. The flow of the
goods will be from the producer to the business and finally to the ultimate customer.

ORGANIZATION AND MANAGEMENT

In the sector sponsors will be able to manage the business. This is due to both their academic
qualification in the field as well experience.
The organization is structured with an accountant, a field manager, the engineers teams, the
technicians and the customer liaison. They will work together to ensure smooth operations.
Recruitment of staff will be done when deemed necessary and approved by the board of directors
this will be done hands on by the human resource section.
Employee will be paid their salaries according to the position held. They will be given incentives
such as tea and snacks, a leave allowances and will also be assisted in meeting some of the
hospital bills if they get an accident while on official duties.

The businesses also will comply with all the legal requirements that govern the operation of a
business. It will require support services like banking services, insurance services and advisory
services.
OPERATIONAL PLAN.
For the business to operate well, it will require equipment which will be purchased before the
commencement of business activities. They will include; desktops, telephone and a rubber stamp.
It will also require products for sale. These products will be brought into the business by the
suppliers. Storing them in the business and finally selling them to the clients.

FINANCIAL PLAN.
Since the business is aiming to make profits, proper records of account will be kept so that they
can be used to find out the financial position of the business. The sources of capital will be: -
Kshs
Personal Equity 250,000
Well-wishers’ contribution 80,000
Loan from Stanbic bank 170,000
Ksh 500,000

This capital will be utilized by the business manager in carrying out the business activities so as
to have good returns on investment.
 CHAPTER ONE
1.0 BUSINESS DESCRIPTION

1.0.1 VISION
To ensure quality cutting-edge services and technology is availed to the east African market and
scale up the region’s capabilities
1.0.2 MISSION

We endeavor to ensure our clients are well protected and prepared and guarantee top grade
goods and services are offered to our clients.

1.0.3 SPONSOR

The business is being sponsored by the two founders VINCENCIA OMBOK and MICHAEL
NONO along with the assistance of PAULINE OMBOK, these three are well versed in the fields
of firefighting and safety, civil works and real estate respectively.

1. 0.4 THE ROLE OF THE SPONSOR

a) Management of the business
b) Quality control
c) Asset management
d) Investor relations
The capital requirement for the business amounts to five hundred thousand shillings (Ksh
600,000) to be sourced from:

Source Kshs.

Personal equity 250,000

Well-wishers’ contribution 80,000

Loan from Stanbic bank 170,000

Total 500,000
1.1 BUSINESS NAME
Pavial Enterprises, this is a business formed by two: Vincencia ombok and Michael nono hence
the name came up as a merged version of both

Our slogan “solution to your fire hazard” came up due to the fact that pavial enterprises mainly
specializes in supply of firefighting equipment and safety equipment

BUSINESS LOGO
1.2 BUSINESS LOCATION AND ADDRESS

The business will is located at located at tana street, luhar wadha street off Narok road in
Mombasa County.
Building at the ground floor room number one.

The place is highly populated and near the which makes it a better location for the business.

MAP

ADRESS

PAVIAL ENTERPRISES
P.O BOX: 81688, 80100
MOMBASA
TEL: 0115421224 / 0728888805
EMAIL: info@pavialenterprises.co.ke
1.3 FORM OF OWNERSHIP.

Pavial enterprises is a partnership between miss vincencia ombok and mr. michael nono.

This form of ownership helps the organization benefit in:

i. Access to more expertise with partners from different professions

ii. Decision making is more informed as it is well discussed and thought of
iii. Raising capital is easier
iv. The partnership enabled Pavial enterprises access new markets like the engineering
sector
v. Splitting losses makes losses bearable to partners

Despite the benefits there is the other side of the partnership; some disadvantages are:

i. Split profits
ii. Disagreements in decision making at times
iii. There might arise issues on future selling
iv. Autonomy in decision making is compromised as all the patners must take part
v. Lack of certain stability as severe change in one or more of partners states can adversely
affect the organization

1.4 TYPE OF BUSINESS

The business was registered on 4th February 2022 and has been in operation ever since.

Pavial enterprises deals in: supply of firefighting equipment and servicing, safety equipment,
machinery parts, consultancy in civil works and on the dawn of 2023 real estate as well.

1.5 OUR PRODUCTS AND SERVICES

Pavial enterprises ventures to deliver firefighting equipment from fire extinguishers of all sizes
and even shapes to solve all types of fires and we can as well equip you and your team to ensure
maximum safety as you go on with your activities on site and to cap it of we have top line
engineers for consultancy as well as real estate agents so you get quality and real service.
Our products include: -

 All types & sizes of fire extinguishers (portable & mobile. Low pressure &
high pressure): dry powder, CO2, foam, water,
 Fire hose reels and cabinets
 Fire hydrants (all) types
 Firefighting pump set (all types & sizes)
 Booster pump set
 Dry & wet riser equipment
 All types of valves
 Sprinkler system
 Fire alarm system (Analogue, addressable & Conventional) , wired &
wireless
 Emergency lighting system
 Fire detection systems ( smoke detectors, heat detectors, bells & sirens)
 Foam system
 FM 200 fire suppression system & Aerosol System
 CO2 extinguisher system
 Wet chemical kitchen hood system
 Automatic extinguishing system
 Fire blanket & safety equipment
 Breathing apparatus, fire proximity & entry suits
 Oxygen filling machines
 Fire, water & and irrigation hoses.
 Fire hose synthetic 1.5’’ & 2.5’’
 All types of filling machines for CO2, dry powder and clean agent
 Water supply system
 Fire hydrant and hose reel system piping
 All Plumbing works
 All Electrical Works
 General hardware
 Generators
 Generator spares
 Fire Fighting Equipment and Systems Servicing
 Machinery Servicing
 Heavy Machinery Spares and Accessories
 Heavy Machinery Fittings
 General Supplies
  General hardware
At Pavial enterprises quality is assured from our sources to our personnel in field
reaping from years of experience we can comfortably offer warranties on our products and
reaching us for any enquiries is easy.
At Pavial enterprises we offer a flexible payment plan as well as credit facilities to our esteemed
clients so money is no issue

1. 5.1 CUSTOMERS

The clients we serve are our priority hence to them we give them a listening ear on their issues
and work to solve them to ensure our quality of goods and service delivery
1.6 JUSTIFICATION OF OPPORTUNITIES

The business was started due to the inefficiency of competitors in the field, this was played by
incidences of faulty fire systems, accidents in work places due to counterfeit safety products and
the inability to fully satisfy the firefighting demand
Pavial enterprises has assembled a team of seasoned personell well versed in the fields it deals
with and on addition the commitment in research makes it capable to deliver on promises
The line of work deals with tangible goods and of a variety which makes it suitable and balanced
without much risk as the products we deal with are fairly stable in the economy, Infrastructure is
already availed; the basics on logistics, storage and office grounds among others

1.7 INDUSTRY

In the supply industry in which Pavial enterprises deals in there can be an estimated five hundred
and ten firms dealing in our main commodity
The industry really depends on general economic, state of the nation and availability of goods. If
the three grow there is a likelihood the business will grow and in Pavial’s case as per the study
by IMF Kenya’s economy is predicted to grow “Kenya’s economy remains resilient against
a challenging global backdrop and is projected to grow 5.3 percent in 2022. Inflation
moved above the Central Bank of Kenya’s (CBK) target band in June and is expected to
peak in early 2023.” This makes Kenya a great place for Pavial enterprises to build up its
legacy
The firm required a capital of five hundred thousand shillings used for setting up the office as
well as acquire servicing equipment and first inventory along with having professional labor.
1.8 BUSINESS GOALS
Short term objectives
i. Become the most trusted and relied upon
supplier in coastal region and beyond
ii. To expand beyond the coast to serve the
Kenyan market wholely and eastern
African market as well
iii. Make more profit

Long term objectives

i. To acquire majority market shares
ii. To expand our market scope beyond our Kenyan borders
iii. Become producers of the products we offer that have to be
imported

1.9 ENTRY STRATEGIES.

1.9.1 Entry strategy
Pavial enterprises needed to make a name for itself first so it had to start up working on
small orders and servicing as clients got used to our services, this was not done alone we
had to keep going on application for government and organizational tenders.
It is after acquiring our first tender we were able to scale up and we continue to do so as
we deliver our services to the clients to the maximum.
Using our leadership, coordination, insights and workforce, we intend to advance our
products and introduce new affordable and reliable equipment without compromising on
standards.
The introduction of offers, a customer liassone, discounts among other new methods to
enhance customer satisfaction.
1.9.2 Growth strategy
Increased number of employees, size of premises, profits and clients are among the
signs a business is growing
With the growth of Pavial enterprises it will be able to access economies of scale large
markets and comfortably transact business with other key players.
Once the growth of the organization is achieved it is imperative to increase operations in
a logical sense as for instance acquire storage facilities of a larger capacity, expand
market served and make new partners to enable better and smoother dealings among
other decisions in which the current partners will make as per current state of economy
at that time.
 CHAPTER 2
2.1 Potential customers
We shall be supplying our products and services to institutions such as:
 Schools
 Hospitals
 Supermarkets
 Churches
 Malls
 Individuals
 Wholesalers
 Retailers
 Households
 Parastatals

Our prospective clients shall have access to a wide range of firefighting equipment, machine
parts and civil works consultations available to them whenever required and in any amount to
ensure maximum safety for their buildings and properties from fire hazards.

Strengths Weaknesses Opportunities Threats

Our Company Good marketing New to the Great scope of Strong

strategy. market. expansion into competition
untapped from other
market. companies.

Shifaa In service for 8 Poor after sale Greater chance Loss of

Enterprises years. services. of winning customers.
larger tenders.

Firefox Limited Large market Limited global Global Unfavorable

shares. exposure. expansion market
through various conditions.
collaborations.

Fire Tech Strong Limited market Higher chance Higher customer

Limited management reach. of expansion. reach from other
 team. companies.

Suppliers:
 NAFCO
They offer quality products like; fire extinguishers, horse pipes, sprinklers, specialized pumps etc
of global standards at affordable prices from overseas.

 FIRE TECH
Avails quality products locally, with provision of credit facilities and transportation
arrangements.

The merchandise provided by our suppliers are of global standards and of latest technology
which will fill gaps and reach untapped markets.

The method of pricing to be used is competitive pricing. We will have to know how our
competitors’ price their products so that we can come up with a pricing that is almost similar to
theirs.

Promotion and advertising:

 We will come up with effective posters which are appealing and making our discount
known to customers.
 Give out detailed magazines to our customers.
 Come up with promotion gifts, i.e: T-shirts, caps, bottles etc. having our business name
and logo.

Distribution Channels:
 We will be selling the products directly to the retailers through our physical or online
stores who will further sell them to the final consumers since we are wholesalers.
 We will be selling the products directly to the final consumer since we are also resellers
and retailers.

3.1
3.2 Required staff academic qualifications and experiences.

 A general Manager- should have a Degree in Business Administration and Management

and three years working experience.
 Operational Manager- should have a Degree in Electrical Engineering and three years
working experience.
 Finance Manager- should have a Degree in Finance or Accounting and two years
working experience.
 Administrator- should have a Degree in Business Administration and three years
working experience.
 Customer Liaison- should have a Degree or a Diploma in any Business related course
and two years customer service experience.
 Accountant- should have a Degree in Economics and statistics and two years working
experience.
 Technology and Research Engineer- should have a Diploma or Degree in any
Engineering field with two years working experience.

3.3 Staff duties, roles and responsibilities.

1) General manager:
 Overseeing daily business operations.
 Developing and implementing growth strategies.
 Hiring employees.
 Evaluating performance and productivity.
 Analyzing accounting and financial data.
 Generating reports and giving presentations.
 2) Operational Manager:
 Ensuring all operations are carried on in an appropriate cost effective way.
 Improving operational management systems, processes and best practices.
 Helping the organizations processes remain legally compliant.

3) Finance manager:
 Providing financial reports and interpreting financial information to managerial staff
while recommending further sources of action.
 Advising on investment activities and provide strategies that the company should
take.
 Maintaining the financial health of the organization
 Analyze costs, pricing, variable contributions, sales results and the company’s actual
performance compared to the business plan.

4) Administrator:
 Providing full administrative support to the workshop management.
 Issuing job-list to workshop or compound staff.
 Manage agendas, travel plans and appointments for upper management.
 Manage emails, letters, packages, phone calls and other forms of correspondence.

5) Customer Liaison:
 Prepare and distribute work detailed monthly, quarterly and yearly reports to clients.
 Prepare trip reports of client meetings to record the details for future reference.
 Submit client meeting reports to manager or supervisor.
 Revise submission and account closure submissions.

3.4 Staff Training And Development Plan

a) Identify training needs – by analyzing the job responsibilities and tasks of employees
and identifying areas where they need improvement
b) Coming up with development training objectives - Once the training needs have been
identified, the next step is to develop training objectives. These objectives should be
specific, measurable, achievable, relevant, and time-bound.
c) Choose appropriate training methods - There are various training methods that can be
used, such as on-the-job training, classroom training, e-learning, workshops, and
seminars. The appropriate training method should be chosen based on the training
objectives and the learning style of the employees.
 d) Design the training program - The training program should be designed to meet the
training objectives and should include relevant topics and exercises. The program
should also be structured in a way that is engaging and interactive.
e) Implement the training program - The training program should be implemented by
scheduling the training sessions and ensuring that all employees attend the training.

3.5 Staff Selection And Recruitment Plan

a) Identify our staffing needs: Before beginning the recruitment process, we will
determine what positions you need to fill and what skills and experience are
required for each role.
b) Creating of job descriptions: Develop detailed job descriptions for each position,
outlining the roles and responsibilities, required skills and experience, and any other
qualifications or criteria you are looking for in candidates.
c) Advertise the positions: Post job ads on relevant job boards, social media platforms,
and your company's website. Consider reaching out to recruitment agencies and
industry associations to help you find qualified candidates.
d) Screen applicants: Once you start receiving applications, screen them carefully to
ensure that candidates meet the basic qualifications and criteria for the role. Consider
using online application forms, pre-screening questionnaires, or phone screenings to
narrow down the pool of candidates.
e) Conduct interviews: Interview the most promising recruits to determine the most
equipped for the position
3.6 Staff Discipline And Displinary Procedure
a) Establish clear rules and regulations - The first step in creating a disciplinary procedure is
to establish clear rules and regulations. The rules should be communicated to all
employees and made readily available. This will help to ensure that everyone knows what
is expected of them and what the consequences will be if they violate the rules.
b) Consistent application of the rules - Consistency is important when it comes to enforcing
rules and disciplining employees. The rules should be applied consistently across all
employees, regardless of position or seniority.
c) Progressive discipline - A progressive discipline approach involves a series of steps that
escalate in severity as the employee continues to violate the rules. The steps typically
include verbal warnings, written warnings, suspension, and termination. This approach
allows employees to correct their behavior before more severe
consequences are imposed.
d) Documentation - It is important to document all disciplinary actions taken against an
employee. This documentation should include the date of the incident, the rule that was
violated, the disciplinary action taken, and the employee's response. Documentation is
important in case of legal challenges.
 e) Due process - Employees have the right to due process when it comes to disciplinary
actions. This means that they should be informed of the allegations against them, given
an opportunity to respond, and provided with a fair and impartial hearing.
f) Confidentiality - Disciplinary actions should be kept confidential. Only those who have a
need to know should be informed of the disciplinary action taken against an employee.
g) Training - Managers and supervisors should receive training on how to effectively
discipline employees. This training should include the company's disciplinary policies
and procedures, how to document disciplinary actions, and how to conduct a fair and
impartial hearing.
3.7 Staff Remuneration And Other Benefits
a)