Apology

Dear Mrs. Fitri

in reference to our telephone, please excuse the delay of delivery for today

It happen due to unexpected problem on the road in the labour campaign day.

Which caused our truck trapped by traffic jam.

Thank you for your patience and cooperation

Best Regards,

Helmi

Complain

Dear Mrs. Citra,

I am writing to complain about the quality of the Urea that you have sent us

The packaging is very dirty and it is not acceptable for our RnD

Therefore, we will send you back the Urea and we expect to be changed to the new one,

Note: please ensure that the packaging is clean

I look forward to hearing from you

Your Sincerely,

Helmi

Dear Miss Polly

We are writing to follow up for our quotation of the Citric Acid,

We would like to inform that the quotation will expire tomorrow.

Therefore, would you let us know about the status of our quotation?

Because we are sure that our price is cheaper than your existing vendor.

If you have any questions or concerns, don’t hesitate to let us know

Many thanks

Helmi