Level of job specialization exists to improve work efficiency because employees master

the tasks quickly, spend less time changing tasks, require less training, and can be matched more

closely with the jobs best suited to their skills and the organization’s objectives.

In the case of pizzerias, where we usually buy our pizzas, the level of job specialization is

generally low. Based on experience, staff in these pizzerias multitask because of having few

employees. Everyone rotates in every station, making the dough, placing the toppings of the

pizza, placing and removing it from the oven, and cutting and packaging the pizza. These tasks

are usually done alternately by just one or two employees. Doing all these tasks makes their level

of specialization low.

Some pizzerias may have a different level of job specialization than others—for example,

those busy stores or stores that produce bulk pizzas to be distributed in retail stores. In these

kinds of stores, there is a high level of job specialization where staff may have a specific task.

One or more staff may be assigned to make the dough, another staff may be assigned to place the

toppings, another may be assigned to place and remove the pizza from the oven, and others may

be assigned to package the final product.

A specific task will give employees more frequent practice, fewer skills and less

knowledge to learn, and less attention residue from changing tasks, so jobs are more quickly

mastered. (McShane et al., 2021, p.154)