Page 1 of 5

jcbZ88xVPbmB8jcbZ
ZlXZgTnCjL:V0ZlXZ
ccbSWYSUYTVVYaaaP
j1eqRhxUnbo8Hm0jP
Account number
XdHgMVj9J4qdxqep8
wGXMyyr2WbKucWvS2
jGdgR;9E;P46lL;p2
ZP:p:RpTXhGHgd8jP
900072011868
ScSbnNiInLqEjbkJX
Zs:Z:AVFxyg8xpxbX
ucSZyVYAPYT6geCi0

For help, visit

thameswater.co.uk/bill

Bill date
20 February 2023
Ferad Mehmedali
Mr Ferad Mehmedali
2 Tramway Avenue Billing period
63A Mottingham road
EDMONTON
London, SE9 4QZ 9 February 2023
N9 8PE – 31 March 2024

Supply address
63a Mottingham Road,
LONDON, SE9 4QZ

Your latest bill

What to pay

£358.08
When to pay by

3 April 2023
What's in this bill
Section 1:
Your charges
How we've calculated your
How to pay payment
Break your bill into instalments with Direct Debit
Section 2:
Completely Fully flexible, Reaches us How to pay
automatic, so so you choose instantly, so
you won’t need what day you’ll never Ways to pay, including how to get
to do anything to pay each miss a payment financial support if you need it
once set up month
Section 3:
Sign up through your online account at thameswater.co.uk/myaccount
More help
For other ways to pay, turn to section 2. Website links and phone numbers
if you need a helping hand
 Page 2 of 5

Your charges

9 Feb 2023 to 31 Mar 2023 (51 days) Your charges explained

This billing period is based on our 2022/2023 rates As we can’t fit a water meter
at your property, we work out
your bill using our Assessed
Fresh water Wastewater Household Charge (AHC).
This is based on the typical
AHC band Single occupier tariff AHC band Single occupier tariff amount of water used by
customers with a similar
Water used £15.79 Waste removed £9.72 number of bedrooms to you.
Fixed charge + £5.46 Fixed charge + £8.78 Alternatively, we'll put you on
Subtotal = £21.25 Subtotal = £18.50 our single occupier tariff if
you've told us you live alone. If
your AHC band doesn't look
Total new charges for this period £39.75 right, let us know. Find out more
at thameswater.co.uk/ahc

1 April 2023 to 31 March 2024 (366 days) What's a fixed charge?

Your fixed charge helps to cover
This billing period is based on our 2023/2024 rates
some of our essential running
costs, like maintaining pipes and
handling enquiries.
Fresh water Wastewater
Could you save on your
AHC band Single occupier tariff AHC band Single occupier tariff
wastewater?
Water used £130.18 Waste removed £73.42 You could save £32.46 a year on
Fixed charge + £44.50 Fixed charge + £70.23 your wastewater fixed charge
Subtotal = £174.68 Subtotal = £143.65 if all the rainwater from your
property drains into a soakaway,
stream or river instead of our
Total new charges for this period £318.33 sewer. Find out more at
thameswater.co.uk/swd

Summary Changes to our charges

Our charges are subject to
change each year. On average,
Opening balance 9 February 2023 £0.00 our charges will go up by 11.9%
on 1 April 2023. This includes
Total new charges from 9 Feb 2023 to 31 Mar 2024 + £358.08 inflation, which is affected by
energy prices, and adjustments
for our past performance. We
What to pay £358.08 follow guidance from our
regulator Ofwat and consult
CCW, the voice for water
consumers, on our charges.
Learn more at
thameswater.co.uk/value
 Page 3 of 5

For every £1 you spend, we spend…

How to pay

Struggling to pay?
Take control of your If you’re worried about the cost
of your bill, we’ll do everything
payments with Direct we can to help. Our support
Debit, or pay instantly includes affordable payment
plans, discounted tariffs, grants
by debit or credit card. and more. For more information,
We accept Visa and Mastercard. visit thameswater.co.uk/
helppaying
Log in at thameswater.co.uk/myaccount
or call 0800 980 8800
 Page 4 of 5

Alternatively, use any of the following options,

which take up to five days to clear:
Pay with online banking
Bank account no.: 00286125
Sort-code: 57-27-53
Reference: your Thames Water account no. 900072011868
Pay by cash
Pop to the post office with
your bill, pay the processing
fee and ask for a receipt
Don’t wait too late
Please leave enough time for
your payment to reach us.
Missing a payment or paying
late may affect your credit rating.
If you fall behind on payments,
Fill in our GIRO slip
find out what to do at
Fill in the GIRO slip on the
thameswater.co.uk/debt
back of this bill and take it to
a bank that accepts them

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900072011868 on the
back. Please don't post-date your cheque.

Prefer to pay in instalments?

It’s easy to set up a payment plan at thameswater.co.uk/myaccount

More help

If you need this

bill in large print or
braille, or you need an
Update incorrect details Sign up for an extra helping interpreter, please visit
or tell us you’re moving: hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ thameswater.co.uk/ extracare or call
myaccount priorityservices 0800 009 3652.

Access your account on the go

Are you making the most of your online account?
Don't forget you can:
• Download bills for proof of address
• Update your contact details instantly
• Add additional account holders
• Pay online if you want to
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount
 Page 5 of 5

Learning about us
To find out more about our performance
If you need a helping hand as a company, visit thameswater.co.uk/
annualreport
• For helpful information or to report any issues, visit thameswater.co.uk/
Maintaining water quality
contactus or give us a call and quote your account number: 900072011868 We test over 500,000 samples of our world-
class water each year. To check the water
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) quality in your area, visit thameswater.co.uk/
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7) waterquality

If your hearing or speech is impaired, please contact us using Relay UK. Protecting your privacy
To help maintain up-to-date records and
manage our debt collection process, we share
information with and receive information from
If you’re unhappy with our service credit reference agencies. To find out more
about how we use, store and protect your data
We want to hear from you – please visit thameswater.co.uk/complaints as well as how you can request access to it,
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) please visit thameswater.co.uk/yourdata

Thames Water Utilities Limited is a company

If you need to escalate a complaint: If you're unhappy with the outcome of our complaints process and
registered in England and Wales with company
would like free independent advice visit ccwater.org.uk, call 0300 034 2222 or write to CCW – the voice for water number 02366661. Registered office address:
consumers: 1F, Victoria Square House, Victoria Square, Birmingham, B2 4AJ Clearwater Court, Vastern Road, Reading, RG1
8DB. VAT registration number: GB 537-4569-15
Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.

JLm5bJy4pvcKffIp;qVLXCGxbMdc7F
9826 9274 0290 0072 0118 68 4

9000720118682 358.08

63a Mottingham Road

LONDON
SE9 4QZ

9000720118682 V432 2572753 000358088 74 X