Kingdome Of Saudi Arabia ‫المملكة العربية السعودية‬

Ministry of Health ‫وزارة الصحة‬

Direction of Health Affairs of Makkah ‫مديرية الشئون الصحية بالعاصمة المقدسة‬
King Abdul Aziz Hospital ‫مستشفى الملك عبد العزيز‬
Nursing Administration ‫إدارة الخدمات التمريضية‬

KPI Card
Name % Referrals from previous training attendees
Measures the percentage of training attendees participating in the courses based on referrals from
Definition
Description previous participants of the training course, out of the total attendees.
Variations
Subordinate A = # Referrals from previous training attendees
Calculation metrics B = # Training attendees
formula (A/B) *100 Trend is good when Increasing
To indicate the level of satisfaction participants resent towards the trainings offered to them, as they
Focus Purpose
are more likely to recommend the courses to other people.
capture Standard reporting
Month Monthly
Data period frequency
Profile In order to accurately report the indicator, surveys have to be conducted among the actual participants,
Limitation
so as to find how many of them have heard about the training from previous attendees.
Overall
notes
1. Phillips, J. J., Phillips, P. P. and Hodges, T. K. (2004), Making training evaluation work, ASTD Press, available at:
http://books.google.com.au/books?
id=ApPHAc_JIeYC&printsec=frontcover&dq=Make+Training+Evaluation+Work&hl=en&ei=BR1wTrCWOKf_mAXt
Analysis mNDzCQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CDsQ6AEwAA#v=onepage&q&f=false
and 2. Safe Start National Evaluation Team: The Association for the Study and Development of Community, Caliber
Resources References Associates, and the Office of Juvenile Justice and Delinquency Prevention (2003), Suggested methods for evaluating
safe start training outcomes, available at: http://www.capacitybuilding.net/Other%20Resources/training
%20evaluation.pdf
3. Newman, L. A. (2006), The Komen Foundation: ACS outreach collaboration- Sentinel Lymph Node biopsy training
for practicing surgeons in remote or underserved communities, Journal of Oncology Practice, 2(6): 285-287, available
at: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2793645/