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BANKING, CUSTOMER SERVICE & TELEPHONE

Activity: Using The Telephone For Friendly Conversation

LISTENING TRANSCRIPT
Telephone Conversation 1
Man: Hello?
Teenager: Hi. Is Taylor in?
Man: Yes. Just hang on a minute.
Telephone Conversation 2
Man: Hello?
Madison: Hi. Can I talk to Hannah?
Man: I’m sorry. She can’t come to the phone right now. Do you want her to call you back?
Madison: Yeah, sure. Ask her to call Madison.
Man: OK.
Madison: Thanks. Bye.
Telephone Conversation 3
Woman: Hello?
Michelle: Hello. May I please speak to Suzanne?
Woman: Just hold on. Can I tell her who’s calling?
Michelle: It’s Michelle.
Woman: OK Michelle. Just hold on a second. I’ll get her.
[Pause]
Suzanne: Hello?
Michelle: Hi Suzanne. It’s Michelle. Are you busy?
Suzanne: Well, actually, I’m right in the middle of my favourite TV show. “Rock Star” is on..
I’m surprised you’re not watching it.
Michelle: I used to love it, but not any more. Anyways, I won’t keep you. Just one quick question.
Do you have Andre’s number?
Suzanne: Sorry, I don’t. He got a new cell and I don’t know his new number. Amina might know.
Michelle: OK. I’ll let you get back to your show.
Suzanne: OK. Bye.
Michelle: See you.
Telephone Conversation 4
Man: Hello?
Jason: Hello, this is Jason speaking. How are you?
Man: Oh, I’m fine. How are you?
Jason: Pretty good, thanks. I’m wondering if Michael is around.
Man: No, I’m sorry Jason, he’s out right now. He’ll be home around 11. Would you like to leave a message?
Jason: Yeah. Could you ask him to call me when he gets home?
Man: Sure. What’s the latest you want him to call you?
Jason: Oh, maybe around 11:30.
Man: OK, I’ll tell him.
Jason: Thanks.
Man: No problem. Bye.

68 Level 3 R W L S

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