SCENARIO :

THE CUSTOMER COMPLAINT ABOUT THE PRODUCT TO A SALES

MANAGER

ROLE A : WAN MAS SOFIA BT WAN ZAINUNDDIN ( CUSTOMER )

ROLE B : NUR AMIERA IZZATI BT ROSMAN ( MANAGER )

ROLE A : Hi , Assalamualaikum
ROLE B : Hi , Waalaikumussalam
ROLE A : Are you the sales manager of this company ?
ROLE B : Yes , I am sales manager. How can I help you ?
ROLE A : I want to give complain about your product.
ROLE B : What sort of complain and about which product ?
ROLE A : I used soap of your company. It proved harmful for me.
ROLE B : In which sense it proved harmful ?
ROLE A : After using your soap , I have been suffering from skin allergy.
You can see it .
ROLE B : It is due to some other problem . Our products are according to
standard quality.
ROLE A : I can say with surely , this is a side effect from your product .
The quality of your product is not good.
ROLE B : Believe me , the quality of our product is very good.
We even have a special team for quality test .
ROLE A : Your company is cheating and playing with the help of innocent
people.
ROLE B : We are not cheating our customers. Our products are not harmful in
any sense .
ROLE A : If you are confident that quality of your product is good then you have
to prove it .
ROLE B : Yes, why not ? We always check our products in special scientific
center before promoting our product .
ROLE A : I want to visit your quality test center. Can I visit it now ?
ROLE B : I am very sorry, you cannot visit at this time. You can visit it after some
days .
ROLE A : It means that you are telling a lie. I will go to consumer court .
ROLE B : Listen to me , you do not need to go consumer court . You should
consult with skin specialist first .
ROLE A : Alright , I will follow your suggestions to consult with skin
specialist first .
ROLE B : Thank you , I hope your skin will get better after that , see you .