CHỦ ĐỀ 1: OFFICE

Đoạn 1
1. (B) An accounting document
2. (A) She has more to say.
3. (B) Talk to another department
Đoạn 2
4. (B) Delivering mail
5. (B) It is under construction.
6. (A) Contact a courier service
Đoạn 3
7. (C) He was out on business.
8. (B) Advertising to younger custom'ers
9. (B) They want to market to older clients.
Đoạn 4
10. (D) The president
11. (A) Ask for more time
12. (D) Friday
Đoạn 5
13. (B) Some extra goods were sent in a package.
14. (D) $12
15. (D) Talk to a supply company
Đoạn 6
53 (D) A tablet computer
54 (A) The battery life
55 (C) To decline an invitation
Đoạn 7
53 (C) A city official
54 (D) A bicycle-sharing prog ram
55 (B) Local advertising
CHỦ ĐỀ 2: WORKPLACE DILEMMAS
ĐOẠN 1
1. (B) A program isn't connecting to a server.
2. (A) A new version was recently released.
3. (D) Take a look at a computer
ĐOẠN 2
4. (C) He was on holiday.
5. (B) Next week
6. (B) Talk to the marketing manager
ĐOẠN 3
7. (B) Coming on a non-work day
8. (D) Complete a report
9. (C) Replace a wire
ĐOẠN 4
10. (B) He does not have enough equipment.
11. (D) He can't wait that long for an order.
12. (D) Talking to a supervisor
ĐOẠN 5
32 (C) At an art gallery
33 (A) A display area is not clean.
34 (D) Contact some local companies
ĐOẠN 6
59 (B) His phone battery is empty
60 (D) At a coffee shop
61 (D) Go to the library
ĐOẠN 7
41 (D) A delivery error has occurred.
42 (B) An inspection
43 (A) Transfer a call
ĐOẠN 8
44 (B) At a catering company
45 (A) She is frustrated with a vendor
46 (D) Go to a store
ĐOẠN 9
13. (A) Low customer visit rates
14. (B) September
15. (A) Create a questionnaire
CHỦ ĐỀ 3: STAFFING CHANGES
ĐOẠN 1
1. (D) A promotion
2. (A) Moving his belongings
3. (B) Assist with a move
ĐOẠN 2
4. (A) An upcoming event
5. (D) She has managed new employee orientation before.
6. (C) A new office will be opened.
ĐOẠN 3
7. (A) Having an interview
8. (A) He is confident in his ability.
9. (C) A hiring decision will be announced.
ĐOẠN 4
10. (C) A change in personnel
11. (C) Two weeks later
12. (B) It will be filled by someone outside the company.
ĐOẠN 5
59 (A) A journalist
60 (B) The opening of a factory
61 (D) Production will begin at a facility.
ĐOẠN 6
32 (B) A budget report
33 (D) A sample document
34 (A) Speak with a colleague
ĐOẠN 7
38 (A) There is a scheduling conflict
39 (C) Postponing a training session
40 (A) Send some materials
ĐOẠN 8
68 (A) A job interview
69 (B) Building 2
70 (A) He should park in a visitor's space.
ĐOẠN 9
13. (C) To have a job interview
14. (D) He is currently in a meeting.
15. (A) 1F
CHỦ ĐỀ 4: DAILY LIFE CONVERSATIONS
ĐOẠN 1
1. (D) A real estate agency
2. (A) She will change jobs soon.
3. (A) Visit some houses
ĐOẠN 2
4. (C) A bank clerk
5. (A) To ask for advice
6. (D) Visit a nearby bank
ĐOẠN 3
7. (D) A computer store clerk
8. (A) She thinks the man can't go online.
9. (D) Submit a claim online
ĐOẠN 4
10. (A) To purchase a gift
11. (B) She often wears jewelry.
12. (C) It can be extended.
ĐOẠN 5
13. (B) A bad dentist
14. (B) Friday
15. (D) Have a meeting
ĐOẠN 6
50 (B) A loyalty card
51 (C) A computer system is not working
52 (B) He will return an item to the correct location.
ĐOẠN 7
35 (B) Receptionist
36 (C) The time of an appointment
37 (A) Update his calendar
ĐOẠN 8
41 (B) Recommend a product
42 (A) Document his travels
43 (D) It is easy to use.
CHỦ ĐỀ 5: TRAVEL
ĐOẠN 1
1. (B) Their seats are far apart.
2. (D) Speak with his colleague
3. (B) Buy the person a drink
ĐOẠN 2
4. (D) A hotel clerk
5. (D) Canceling a booking late
6. (C) A proof of identity
ĐOẠN 3
7. (A} A travel agency
8. (D) He is new and unsure of some hotel facilities.
9. (B) It has a business center.
ĐOẠN 4
10. (A) New York
11. (C) Extending his trip
12. (B) Take a vacation after the conference
ĐOẠN 5
13. (D) An item was wrongly charged.
14. (C) $90
15. (D) She had to leave quickly.
ĐOẠN 6
38 (A) At a hotel
39 (B) A garage does not have enough parking.
40 (B) A construction project will begin.
ĐOẠN 7
41 (D) Book a bus tour
42 (D) What to eat
43 (C) Bringing a camera
ĐOẠN 8
32 (B) A seat assignment
33 (C) On a train
34 (B) Gather his luggage
ĐOẠN 9
41 (C) He took a family vacation
42 (B) Methods of paying for parking
43 (D) Demonstrate a mobile application