MOI UNIVERSITY

SCHOOL OF BUSINESS AND ECONOMICS

COURSE CODE: BBM 445
COURSE NAME: TOTAL QUALITY IN SUPPLY CHAIN MANAGEMENT
INSTRUCTOR: DR. ZURAH C. MOHAMMED

Purpose:
To equip the learner with best TQM practices in relation to supply chain management
Course Objectives
1. To provide an understanding of the role of TQM in an organization.
2. To provide an understanding and blending of TQM with supply chain.
3. To equip students with an understanding of effective marketing communication decisions in
competitive market situations
Expected learning outcomes
After studying this unit the students should be able to
1. Explain the meaning of total quality management (TQM).
2. Identify costs of quality.
3. Describe the evolution of TQM.
4. Identify key leaders in the field of quality and their contributions.
5. Identify features of the TQM philosophy.
6. Describe tools for identifying and solving quality problems.
COURSE CONTENT
1. Introduction to Quality
- Defining quality and its elements
- Evolving nature of quality
- Importance of quality management
- supply chain management based on TQM principles
2. Quality management perspective and gurus
- Deming’s principles
- Juran’s quality trilogy
- Crosby’s quality management
- Feigenbaum and total quality
3. Supplier Quality Management
- Buying policies and Quality
- Suppliers and variation
- Supplier Quality techniques
- Supplier Partnerships
- Factors in a Quality and Productivity Improvement Approach
4. Total quality management and supply chain management
- Strategies for improving quality in a supply chain
- The role of quality in supply chain efficiency
 - TQM and SCM integration
5. Management of quality in organizations
- Planning for quality management
- Quality management system design and content
- Quality management systems implementation
- Quality system audit and review
6. Tools and techniques of total quality management
- ISO 9000 series
- Kaizen quality circles
- Benchmarking

Teaching Method/Class Activities

The format of the course is a combination of lectures, hand-on assignments (both individuals and group
projects), group discussion, and case studies. It will combine theory and practice in an interactive and
iterative environment.
Instructional Materials and Equipment
Lecture rooms, white boards and white board markers.

COURSE EVALUATION
Group Assignment 10
CAT 20
FINAL EXAM 70
TOTAL 100
REFERENCES
1. Besterfield, D.H (2003) Total Quality Management, 3rd ed Pearson education, NJ
2. Evans, J. R & Dean, J. W (2003). Total quality: Management, Organization and strategy. 3 rd Ed.
South-western, Ohio
3. Oakland, J.S. (2008). Total Quality Management: Texts with cases. 3 rd ed. Elsevier Amsterdam
4. Ross, J.E (1999). Total Quality Management: text, cases and readings, New York St. Lucie press.

Chair of Department ….Dr. Yusuf Kibet ……. Date 3rd /01/2023…........................

Lecturer: ....... Dr. Zurah C. Mohammed…… Date 3rd/01/2023………..