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  • Hassaan's Work

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    Muhammad nasir
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    The document discusses customer satisfaction levels related to waiting times at restaurants. It examines how feelings of waiting time, different types of waits, and the restaurant environment can influence satisfaction. Customers were asked to rate their level of agreement on factors like how unoccupied time feels longer than occupied time, how pre-process waits, uncertain waits, and unexplained waits impact satisfaction, and if waiting for valuable services influences satisfaction. Customers were also asked to describe feelings about waiting times and rate their level of agreement on aspects of the restaurant environment related to waiting times.

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    The document discusses customer satisfaction levels related to waiting times at restaurants. It examines how feelings of waiting time, different types of waits, and the restaurant environment can influence satisfaction. Customers were asked to rate their level of agreement on factors like how unoccupied time feels longer than occupied time, how pre-process waits, uncertain waits, and unexplained waits impact satisfaction, and if waiting for valuable services influences satisfaction. Customers were also asked to describe feelings about waiting times and rate their level of agreement on aspects of the restaurant environment related to waiting times.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    7 views2 pages

    Hassaan's Work

    Uploaded by

    Muhammad nasir
    The document discusses customer satisfaction levels related to waiting times at restaurants. It examines how feelings of waiting time, different types of waits, and the restaurant environment can influence satisfaction. Customers were asked to rate their level of agreement on factors like how unoccupied time feels longer than occupied time, how pre-process waits, uncertain waits, and unexplained waits impact satisfaction, and if waiting for valuable services influences satisfaction. Customers were also asked to describe feelings about waiting times and rate their level of agreement on aspects of the restaurant environment related to waiting times.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Waiting times at a restaurant

    Strongly Disagree Neutra Agree Strongly


    Disagree l
    Agree

    1. Unoccupied time feels


    longer than occupied time

    2. Pre-process waits
    influenced satisfaction
    levels
    3. Uncertain Wait influenced
    satisfaction levels
    4. Unexplained Wait
    influenced satisfaction
    levels
    5. Waiting for valuable
    services influenced
    satisfaction levels

    Please describe your feelings concerning the waiting time you have experienced in
    restaurant
    Annoying Pleasant
    Boring Varied
    Irritating Not
    irritating
    Dull Energetic
    Disappointing Exciting
    Restaurant Environment with respect to waiting time
    Strongly Disagree Neutra Agree Strongly
    Disagree l
    Agree

    The interior design of the store


    attracts me

    The physical facilities in the


    store attract me.
    The employee will tell me how
    long it will take to get my
    meals ready
    The employee will give me an
    explanation why I need to wait.
    I feel there are too many
    customers in the store.
    I feel the store is crowded.

    The waiting time is longer than


    I expected
    I enjoy eating in that restaurant

    I would like to spend time


    browsing in that restaurant
    I like the environment in the
    restaurant.

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