BUSINESS STUDIES SCHOOL-BASED ASSESSMENT

PRESENTS

A MAJOR BUSINESS STUDIES RESEARCH

ON

ERNST AND YOUNG GLOBAL LIMITED

NAME OF STUDENT: CARLIA MCKENZIE

CANDIDATE NUMBER: 1001292666
NAME OF CENTRE: WOLMER’S TRUST HIGH SCHOOL FOR GIRLS
CENTRE NUMBER: 100129
NAME OF TEACHER: MISS K. GARVEY
EXAMINATION PERIOD: 2022
TERITORY: JAMAICA
 BUSINESS STUDIES SCHOOL-BASED ASSESSMENT
PRESENTS
A MAJOR BUSINESS STUDIES RESEARCH
ON
ERNST AND YOUNG GLOBAL LIMITED

This is a Major Research Project done in partial completion of the CSEC CXC

Principles of Business and Principles of Accounts Course (Paper 3) Business and

Computer Education Department Wolmer’s High School for Girls

DONE BY:
CARLIA MCKENZIE
CANDIDATE NUMBER:
1001292666
CENTRE NUMBER:
100129
NAME OF TEACHER:
MISS K. GARVEY
EXAMINATION PERIOD:
2022
TERITORY:
JAMAICA
DATE SUBMITTED:
APRIL 2022
 ACKNOWLEDGEMENT

I would like to express special gratitude to the people who helped me in the
completion of this project. First, I would like to thank my teacher, Miss K. Garvey
for providing me with the opportunity to do this project/ research. Secondly, I
would like to thank my sister, S. McKenzie-Reid for taking the time out of her
busy schedule to help me complete this project by providing me with the necessary
resources I need. Once again, a special thanks to my teacher and my sister for also
providing me with feedback to complete this project to the best of my ability.
 TABLE OF CONTENT

Content Page

Cover Page............................................................................ i
Title Page............................................................................. ii
Acknowledgement.............................................................. iii
Table of Content.................................................................. iv
Introduction......................................................................... 1
Topic and Objectives.......................................................... 2
Methodology......................................................................... 3
Background and Overview ………………………………... 4
Presentation.......................................................................... 5
Conclusion........................................................................... 7
Recommendations................................................................ 8
 INTRODUCTION

The operation of a business is to know how a business functions on a daily basis.

This research is to find out how the business, EY operates on a daily basis. Ernst
and Young Global Limited, commonly known as Ernst and Young or simply EY is
a multinational professional service network with headquarters in London and UK.
They are one of the largest professional service networks in the world. EY is a
global leader in assurance, consulting, strategy and transactions, and tax services.
The company is guided by its vision, “building a better working world”.
The company aim is to develop outstanding leaders in order to deliver its promises
to its stakeholders by building a better working world for their people, their clients
and for the community (https://www.ey.com/en_gl/about-us#our-values).
 TOPIC AND OBJECTIVES

TOPIC:

TO INVESTIGATE THE EFFECTS OF THE COVID 19 PANDEMIC ON THE

OPERATIONS OF ERNST AND YOUNG GLOBAL LIMITED

OBJECTIVES:

1. To Identify the different ways in which operations were affected

2. To discuss the various challenges and their effects on the business operation

3. Measures implemented to reduce the effects on business operations

 METHODOLOGY- Data Collection and Instrumentation

The two primary sources of data collection instruments that was used are:

1. A questionnaire

2. Observation

As the researcher, I collected the data by doing my research by on the company EY

by creating a questionnaire and giving to my sister then she issued it to her co-
workers to complete. My second data collection was observation, where I visit the
company and during my visit I observe the staff at work. I also utilized information
from the company’s website to add value to the information presented in this
project.
As the researcher, I chose these methods of data collection as I think it is more
effective and less time consuming (as it only took about 15 minutes to complete
the questions and I had visit the company with my sister when I was staying with
her), therefore, collecting data/information to complete this project was not as
difficult as expected.
The collection of data was carried out from the last two weeks of March to the first
week of April. Participation in the survey was fully voluntary. The objectives of
the study, confidentiality of individual information, and other ethical
considerations mentioned in the survey guidelines were explained to the
participants prior to data collection. They were asked to answer as many of the
questions as they could. However, if they were not sure about the answer, they
could simply leave it blank. Altogether, at least 10 questionnaires were answered
and returned.
 BACKGROUND AND OVERVIEW

This research, started in 2021 to 2022 about the effects/impact of the Covid-19
pandemic on the business, Ernst and Young Company Limited, was conducted. For
this research a questionnaire was created and send to my sister where she modify it
and send to her colleagues for answers. Although, it estimated only took about
fifteen minutes, it was challenging to obtain information for the questionnaires as
everyone was busy either attending to their family or working. It was also difficult
as some of the questions were not answered or the answers to the questions were
vague. This is helpful to students as they can get an understanding of how a major
company operates on a daily basis or the effects that took place when they
encountered an unexpected situation. I also chose this topic as I am interested to
learn about the company my sister worked for and I believed that it impact the
society as their working ability were of top level professional as the pandemic had
little effect on the operation of the business
 PRESENTATION AND DATA ANALYSIS

Although, firms maintained their operations and overall stability, many

experienced a halt in operations or faced closure for various reasons such as
shortages of materials and stock. The table below shows the impact, effects and
benefits of the operation of Ernst and Young Company Limited during the
pandemic;

THE EFFECT OF COVID 19 PANDEMIC ON THE OPERATION OF ERNST AND YOUNG

COMPANY LIMITED

IMPACTS CAUSED BY COVID 19 THE EFFECTS OF THE

PANDEMICS ON THE
BENEFITS AT EY
OPERATION OF THE
POSITIVE BUSINESS
NEGATIVE IMPACTS
IMPACTS

Increase productivity
1.Direct communication 1. Further development
and efficiency while Staffs could not communicate face-
was reduced between staff- of staff education and
using technology to to-face between each other or to
to-staff and staff-to-clients technical skills
work their client.

More time to spend 2. Not being able to see 2. Professional

Information was delayed
with family colleages regularly Development

Increase productivity
3. Paternity leave is
and efficiency while 3. Increase in work
No major impact on the business above average vacation
using technology to pressure at home between
leave
work. house work and business
Employees were well trained so
Increase the work 4. Competitive
4. No quiet environment at the business benefitted greatly
from home program Compnsation
home with the kids from their continuous efforts
It allowed businesses 5. Challenging to obtain The use of technology increase/
5. Free Udemy Training
to save money and be information from colleage help to increase the growth of the
and Free MBA
innovative or clients business here in Jamaica

In the table above, it shows that there are positive and negative effect of the
pandemic. It also show five (5) benefits that the business offered to its employees
 IMPACT ON THE OPERATION OF EY

20%

50%

30%

NO IMPACT SLIGHT IMPACT IMPACTFUL

The graph above display the impact that the pandemic have on the operation of the business,
Ernst and Young Company Limited. In the graph majority of the staff stated that the pandemic
did not have any impact on the business or their work.
 STAY AT
HOME/
WORK
FROM
HOME

WEAR MASK AND

MEASURES IMPLEMENTED SANITIZE
TO REDUCE THE EFFECT REGULARLY
ON THE BUSSINESS

STAY SAFE
AND SOCIAL
DISTANCE
YOURSELF
FROM
OTHER

The diagram above present three measures taken during the pandemic by the company.
 CONCLUSION
In conclusion, Ernst and Young Company Limited was slightly impacted by the
pandemic. As a globally operated business, one of the biggest business in the
world, was not affected as I expected, they were able to operate as normal as they
were operating before the pandemic.
 RECOMMENDATIONS

1.) EY could continue with their operation but I would like if they could have a
learning program where students could visit yearly to learn about what they
do.
2.) I also recommend that they could sponsor schools and provide them with
some of the services their offered.
 ADDITIONAL INFORMATION ABOUT THE BUSINESS

Ernst and Young, one of the Big Four accounting firms, dates back to the early
twentieth century. Scotsman, Authur Young and American, Alwin Ernst founded
their separate companies in 1906 and 1903, respectively. EY was founded in 1989
when the third largest accounting firm at the time Ernst and Wendy (based in
Cleveland, Ohio), merge with the sixth largest firm Authur Young (headquarters in
New York), forming what, at the time, was the world’s largest accounting firm.
That even today is still one of the world’s largest firms that operate in over 150
countries.
This interest was inspired by watching employees of this firm work upon a visit to
the office with another one of its employees and as an upcoming business student;
I would like to know how the business world works by researching about a
company I wish to work with in the future. As a researcher, I think this will impact
the society, as it will provide knowledgeable information about the services that
the company offers, how to become an employee if they are interested and how
they can benefit from EY (https://www.ey.com).