TLE 8-FRONT OFFICE SERVICE

MINI TASK 2-SIMULATION/ PRESENTATION OF THE CHOSEN FRONT DESK

ROLE
Choose a ROLE you want to portray. What are your characteristics? What are the safety
practices you think is appropriate for you? How can you solve problems related to your
position?

CRITERIA 3 2 1
Preparation Students were on Students were on Students were OFF
task for ALL of the task for MOST of task for the time of
planning time and the planning time planning and didn't
developed a well and developed a well develop a well
thought out thought out skit/ thought out skit/
skit/simulation plan. simulation plan. simulation plan..
Presentation Students made a Students made a Students did not
strong connection to connection to the make a connection
the subject during subject during the to the subject during
the presentation or presentation or of the presentation or
of the material and the material and did the material was not
did so in a so in a believable presented in a
believable manner. manner. believable manner.
The dramatic
significance or and
themes were not
easily identifiable.
Relevance Students in the Students in the Students in the
group presented group presented group presented
material that was material that was material that was
current and relevant mostly current and only somewhat
to a front office relevant to a front current and relevant
situation or problem office situation or to a front office
experienced and problem experienced situation or problem
how a front office and how a front experienced and
personnel should office personnel how a front office
handle a certain should handle a personnel should
guest. certain guest. handle a certain
guest.
Punctuality Presented on or Presented 2-4 days Presented 5-7 days
before the due date after the due date after the due date
Total possible score 12 points