Unit Result Sheet: Student Use

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Unit Result Sheet

This form is to be completed by the assessor and is used to record the student assessment Outcome/result for each Unit of
Competency. All student submissions (Outlined below) are to be attached to this sheet before placing on the student academic file.
Student results are not to be entered into the Student database unless all relevant paperwork is completed and attached to this sheet.
Students must complete all assessment tasks as satisfactory (S) to be Competent (C)
Student Use
Student IDNo
StudentName
UnitCode BSBCMM511
UnitTitle Communicate with influence
AssessorUseOnly  Initial Submission  Re-Submission
Please attach thefollowingdocumentation to thissheet Assessment Re Assessment Outcome

Outcome
Assessment1 Written Assessment S NS NA S NS NA
Assessment2 Project S NS NA S NS NA
FinalAssessmentResultforthis unit: C / NYC
Comments:
Assessor:
Ideclare thatI haveconducted afair, valid,reliable andflexibleassessmentwiththis student,and Ihave provided
appropriatefeedback.
Assessor Name: Signature: Date:
Student Declaration:
I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Name: Signature Date:
Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 1 of 86

BSBCMM511
Communicate with influence
Assessment Tool
Assessment Resource Summary

Assessment Type This is a summative assessment, which requires the assessment to be
conducted in conditions that are safe and replicate the workplace
Assessment Task 1 Written Assessment
Assessment Tasks
Assessment Task 2 Project

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student
assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.
Student Use
Student ID No
Student Name
Unit Code BSBCMM511
Unit Title Communicate with influence
Assessment No. 1
Assessment Method Written Assessment
 Initial Submission  Re-Submission
Student Declaration I declare that:

 These tasks are my own work.  I have read and understood NTCA’s policy on Plagiarism,
 None of this work has been completed by any other cheating and collusion and understand that if I am found to
person be in breach of this policy, disciplinary action may be taken
 These tasks are not plagiarised or colluded with any against me by NTCA.
other student/s.  I have a copy of my assessment work with me, which I can
 I have correctly referenced all resources and produce if the original is lost.
reference texts throughout these assessment tasks.
Student Signature: Submission Date:
Assessor Use Only

Outcome
Satisfactory / Not Satisfactory
Assessor Feedback:
Student Submission Receipt:Your submission has been received. Please keep a copy of this record.
Student ID & Name: ……………………………….…………………….….. Submission Date: …………………..…………………………….
Unit Code: ………………………………..……………… Assessment No & Method: ……………………………………..….……..………….
Received By (Name): …………………………………….…. Signature: …………………..……….. Date: …………………..………………..

The results will be updated within twenty-one (21) days from your final submission. Please check your student portal regularly to make sure
that your results are updated. If there are any discrepancies, please discuss with the Trainer/Student Support Officer.

Assessment Task 1: Written Assessment

Task instructions
 This is an individual assessment.
 To make full and satisfactory responses you should consult a range of learning resources, other
information such as handouts and textbooks, learners’ resources and slides.
 All questions must be answered in order to gain competency for this assessment.
 You may attach a separate sheet if required.
 This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this
unit of competency.
 You must respond to all questions and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points, to be deemed
satisfactory in this task.
Short Answer Questions

Question 1
Complete the table by identifying the following:

 Name of your workplace/organisation
 The industry to which your workplace/organisation belongs
Conduct research online or through other sources to identify the following information:
a. At least two media organisations that can help promote your workplace/organisation
b. At least two government organisations relevant to your workplace/organisation
c. At least two industry events that your workplace/organisation can participate in
Briefly explain how each of the identified information above is relevant to your workplace/organisation.
d. At least two communication channels that your workplace/organisation can use tocommunicate with its
external stakeholders.
Briefly explain how your workplace/organisation can use each communication channel to communicate
with its external stakeholders.
If you’re not currently in a workplace/organisation, refer to Bounce Fitness as your organisation. Access the link
below to learn more about Bounce Fitness.
Bounce Fitness
https://bouncefitness.precisiongroup.com.au/

Name of your Bounce Fitness

workplace/organisation
Industry to which the Fitness Industry

workplace/organisation
belongs
a. Media Organisations Relevance
i. Creating a webiste With the help of a website we would be

able to reach more people
ii. Mobile apps With the help of a mobile app it would

be easy for a customers to reach us.
b. Government Organisations Relevance
i. Education programs The knowledge and information can be

given in the schools with the permission of a
government.
ii. Sports The sports industry is a fitness industry

they can help in growing the business.
c. Events Relevance
i. Fitness events It can inspire the large number of

people to stay fit.
ii. Clubs and gyms It can provide information at a larger

scale to stay fit.
d. Communication Channels Relevance

i. Appropriate information If appropriate knowledge is given about

the fitness, then customer would be easily
convinced.
ii. Proper plan Communication channel helps in various

ways as it would satisfy the customer in each
possible way.
Question 2
Define cross-cultural communication in the context of a workplace.
It is a type of communication in which the similarities of the different cultural groups are compared in
order to engage them in a certain circumstance effectively.

Question 3
Complete the table below:

a. Identify at least three techniques for each of the workplace communication processes below.
Techniques refer to ways on how you can demonstrate each of the communication processes provided below.
b. Briefly explain how each technique can be demonstrated in the workplace.
Communication Process Technique How each technique can be demonstrated in the workplace
a. Negotiation, e.g. business i. Listening carefully Listening carefully would help in understanding the point, so that it would be easy
deals to come with the appropriate conclusion.
ii. Sticking to the principles Negotiation should be done but the principles of the company would not be
affected.
iii. Collaboration To negotiate sometimes company has to collaborate in order to get the benefits.

b. Mediation of conflict i. Stay calm Staying calm would give some time to mind to think deeply and effectively.
ii. Focus Focus is important because if you would not be able to focus properly then things
might go in wrong way.
iii. Listen carefully Listening carefully would help in understanding the point, so that it would be
easy to come with the appropriate conclusion
c. Conflict Resolution i. Clarifying the issue The issue should be clear, so that it would be easy to understand it.
ii. Appropriate solution Appropriate solution is necessary for the issues so that same issue would not
occur in future.
iii. Appropriate monitoring Appropriate monitoring should be there so that we weould not about each step
of the company.
d. Incident de escalation i. Understaning feeling of To uderstand the issue of the person it is necessary to listen to the person
the person carefully.

ii. Comment on their ideas Commenting on their ideas would make them think that your are listening to
them with full attention.
iii. Listening the issue The issue should be clear, so that it would be easy to understand it.

Question 4
Outline the steps for conducting structured meetings in the workplace.

If you’re currently in a workplace, you can refer to the procedures from your organisation.
Steps in Conducting Structured Meetings in the Workplace
There are several steps that can be considered for conducting a structrual meeting at a workplace. Few
of them are discussed below:
1)Stating the purpose of the meeting.
2)Giving the designations and their roles.
3)Reviewing the agendas.
4)Working based on these agendas
5)Reviewing the record of meetng.
6)Talking about future agendas and next steps.
7) Evaluatig all the above steps.
Question 5
Outline the steps for conducting inclusive meetings in the workplace.

If you’re currently in a workplace, you can refer to the procedures from your organisation.
Steps in Conducting Inclusive Meetings in the Workplace
There are several steps that can be considered for conducting a inclusive meeting at a workplace. Few
of them are discussed below:
1)Making surr that everyone present in the meeting are sitting comfortably.
2)Introducing everyone present in the meeting.
3)Talking about the rules.
4) Reviewing the agendas and meeting roles.

Question 6
Below are scenarios about workplace interactions involving meetings and presentations. Read each scenario and
answer each question that follow about communication tone.
a. Scenario 1
The Marketing Manager of Bounce Fitness calls for a meeting with their team members to discuss new ideas
for the promotion of the organisation’s training services. In the meeting, the manager must:
 Get at least one or two ideas from each team member
 Acknowledge and compliment the ideas
 Expound on interesting ideas
 Ask the team members to ask questions if the ideas are not clear to them
i. What tone can the Marketing Manager use when discussing with the team members?
The marketing manager should use polite and convincing tone. The manager should talk about the
ideas in the meeting. If anyone in the meeting is giving good ideas then marketing manager must acknowledge
and compliment it. While sharing ideas marketing manager must should ask the people present in the meeting
to ask questions and doubts if they have.
b. Scenario 2
After meeting with the team members, the Marketing Manager set up a meeting with the CEO to present the
new marketing ideas. In the meeting, the manager must:
 Introduce the ideas and their purpose, objectives, main points, and advantages
 Avoid making statements irrelevant to the ideas being proposed
ii. What tone can the Marketing Manager use when presenting to the CEO?
The marketing manager should use polite and convincing tone. The manager should talk about the
ideas in the meeting. Manager should mention all the ideas with their purpose and execution. All the
objectives should be clear by highlighting the important and main points. They should avoid putting ideas
which are not important.

Question 7
Identify the four communication styles. For each communication style, provide at least one example of a situation
when each is demonstrated in the workplace.
Communication Style Example
a. Passive I really want to have some peace.
b. Aggresive It is not mistake it’s yours.
c. Passive-aggresive It’s alright for me, however i don’t know if he gets mad.
d. Assertive I respect the rights of disabled people.

Question 8
Below are scenarios involving workplace interactions. Read each scenario and answer each question that follow
about communication structure.
a. Scenario 1
Jack is part of the team of Fitness Instructors under Bounce Fitness. Every week, the fitness instructors gather
in the meeting room to talk about concerns their customers may have raised during the week. They all
contribute solutions to solve the concerns of the customers. Aside from that, they alsodiscuss aboutpossible
improvements they can implement for future tasks.
i. What is the communication structure present in the situation?
According to scenario 1 the structure of the situation and the communication present here is informal.
b. Scenario 2
Stephanie is the General Manager of Bounce Fitness. She receives an instruction to inform the employees
about the new rule regarding office hours from the Vice President. Sherelays this information to each of the
Department Heads. The heads will then relay the information to their respective team leaders, who will then
disseminate the information to their members.
ii. What is the communication structure present in the situation?
According to scenario 2 the structure of the situation and the communication present here is formal.

Question 9
Access and review the following policies and procedures of Bounce Fitness relevant to confidentiality of
information:
 Management of Electronic Information Protection Policies and Procedures
 Privacy and Confidentiality Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/
Answer each question below for each of the policies and procedures reviewed using your own words.
Management of Electronic Information Protection Policies and Procedures
a. Identify the three electronic information covered under this policy.
i. The information shared in this policy is regarding programs.
ii. Second information that is covered under this policy is issue-specfic policies.
iii. Third information that is covered in this policy is system-specific polices.
b. Briefly discuss how Bounce Fitness ensures the protection of its electronic information.
The aim of Bounce fitness to protect the important information by installing few softwares on the
computers and using appropriate encryption, also using passwords on important areas.
c. Outline the steps to follow if a breach of security in electronic information occurred.
There are several steps that should be followed when security is breached and they are:
1)Notifying banks in case breach is involving infortmarion regarding finance.
2)Changing the passwords ofnthe account.
3)Calling a response team.

Privacy and Confidentiality Policy
a. Identify at least three methods of collecting personal information based on this policy.
i. Sensitive information and personal data of the people and organization.
ii. Private information of the organization.
iii. Also the health information.
b. Identify the three instances when the personal information from Bounce Fitness can be disclosed.
i. Bounce fitness uses their best effort in ensuring that private and personal information is safe and
will be disclosed only when needed and necessary.
ii. The objective is clear that no third party referrers would harm thepersonal information.
iii. Third party referrers are not allowed to harm any kind of data and servies in the company.
c. Outline the steps followed by Bounce Fitness in the event of loss of personal information.
The fines and strict actions are issues when company loses their personal data.

Question 10
Access and review the following policies and procedures of Bounce Fitness relevant to conducting meetings:
 Policy and Procedures for Meetings
 Style Guide
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/
Answer each question below for each of the policies and procedures reviewed using your own words.
Policy and Procedures for Meetings
a. Outline the four purposes of conducting staff meetings
i. The four purposes of conducting staff meeting would be providing updates.
ii. Second would be Delivered announcements.
iii. Third would be Feedback.
iv. Fourth would be sharing information.
b. Identify the two people who the Department Supervisor can appoint to chair a department or team
meeting.
i. The two people who superviser can appoint are: 1) Chairman
ii. 2) Chair person

c. Outline the steps that you need to take if you are assigned as minute-taker for a meeting.
1)Taking notes
2)Writing them neatly
3)Copying it to the relevant people
4)For future reference keeping all the files together.
d. Identifty the person assigned to head negotiations during meetings.
Leader is the person who is assigned to head negotiations during meetings.
e. Outline steps required when negotitating during a meeting
1)Discussing on topics
2)Goals with clarity
3)Negotiating
4)Having a agreement
5)Implementing a plan
6)Active listening is practised
7)Communication should be clear
8)Should be open to collaborate
f. Identify when a presenter must be informed that they will be presenting.
The time of the day, and length of the talk are the factors when presenter must be informed.
g. Outline steps presenter needs to take to conduct a presentation during the meeting.
1)Preparing the presentation

2)Main parts should be chosen
3)Establishments of statements
4)Development of opening
5Development of conclusion
6)Review of the presentation

Style Guide
a. Outline the reason Bounce Fitness provides pre-designed and formatted PowerPoint presentations
The main reason is as it saves a lot of time in making a presentation.
b. Identifty the three situations when a PowerPoint presentation should be used as visual aid
i. Summarizing the information
ii. The words are reduced
iii. Showing the examples
c. Outline steps to take when creating a presentation using Bounce Fitness’ PowerPoint template.
1)Open powerpoint
2)Select new
3)Select the option to create the new presentation

Assessor Checklist: Assessment Task 1 (Written Assessment)

Questions Satisfactory
Q1.  Yes  No
Q2.  Yes  No
Q3.  Yes  No
Q4.  Yes  No
Q5.  Yes  No
Q6.  Yes  No
Q7.  Yes  No
Q8.  Yes  No
Q9.  Yes  No
Q10.  Yes  No

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student
assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.
Student Use
Student ID No
Student Name
Unit Code BSBCMM511
Unit Title Communicate with influence
Assessment No. 2
Assessment Method Project
Student Declaration I declare that:

 These tasks are my own work.  I have read and understood NTCA’s policy on Plagiarism,
 None of this work has been completed by any other cheating and collusion and understand that if I am found to
person be in breach of this policy, disciplinary action may be taken
 These tasks are not plagiarised or colluded with any against me by NTCA.
other student/s.  I have a copy of my assessment work with me, which I can
 I have correctly referenced all resources and produce if the original is lost.
reference texts throughout these assessment tasks.
Student Signature: Submission Date:
Assessor Use Only

Outcome
Satisfactory / Not Satisfactory
Assessor Feedback:
Student Submission Receipt:Your submission has been received. Please keep a copy of this record.
Student ID & Name: ……………………………….…………………….….. Submission Date: …………………..…………………………….
Unit Code: ………………………………..……………… Assessment No & Method: ……………………………………..….……..………….
Received By (Name): …………………………………….…. Signature: …………………..……….. Date: …………………..………………..

The results will be updated within twenty-one (21) days from your final submission. Please check your student portal regularly to make sure
that your results are updated. If there are any discrepancies, please discuss with the Trainer/Student Support Officer.
Assessment Task 2 - Project

Task instructions

 This is the second (2) assessment task you have to successfully complete to be deemed competent in this
unit of competency.
 This assessment task requires you to complete a project.
 You will receive your feedback within two weeks - you will be notified by your trainer/assessor when
results are available.
 You must attempt all activities of the project for your trainer/assessor to assess your competency in this
assessment task
Project Assessment
Part I. Identify Communication Requirements
Task Overview
This part of the project requires you to prepare the requirements of the information you will communicate in your
organisation. Specifically, you are required to:
 Confirm authority to present information on behalf of an organisation or work area in accordance with
organisational policies and procedures
 Identify information to communicate to relevant stakeholders, including confidential information
 Identify the objectives of the communication
 Prepare and plan for delivery of communication
 Develop a position in line with the information to be communicated
Resources Required:
To complete this project, you will need access to the following:
 A workplace that will allow you access to:
o Workplace documentation, including:
 Policies and procedures related to communicating workplace information:
- Presenting information in the workplace
- Managing confidential information in the workplace
o Supervisor or relevant personnel who will be authorising you to represent information on behalf
of the organisation or work area
o Information that will need to be communicated in the workplace
This must include confidential information that you will manage.
o Information needs of stakeholders in line with the information to be communicated
These are information the stakeholders need to understand first before being able to participate in
the meeting fully.
 Legislationrelating to maintaining confidential information:

o Privacy Act and the Australian Privacy Principles
 Ethical documents containing responsibilities in maintaining confidential information

This can be based on documents such as Codes of Ethics that your organisation, or industry

uses.
Supplementary Resources for Simulated Workplace Assessment:

 At least one volunteer to undertake the role of the CEO from Bounce Fitness
 A safe environment to conduct the role-play activity
Templates required to complete this project are provided within this workbook.

Task 1.1 Prepare and Plan Communication Requirements
ASSESSMENT INSTRUCTIONS
Part A
1. Seek the assistance of your supervisor or relevant workplace personnel to determine information which
must be communicated within the organisation or work area. This can include but is not limited to:
 a new product/service
 changes in a process
Work area can be a specific department of the organisation. (e.g. Marketing, Product Development,
Finance, etc)
Bounce Fitess Company is going to rebrand the company and introduced some relevant changes
in the company. The Manager of the Bounce Fitness center is closely working with the higer
authority of the company such as CEO,and after discussing with them, the relevant changes are
decided to be implemented. To implement changes, the amanger needs to communicate or
interact with supervisors or other staff members. following are he changes that are going to be
implemented at the workplace. It includes-
Redesign the logo of the company
Updating the digital marketing documents
Launching or introducing new T-Shirt of the company
Modifying the other important documents of the business
2. Identify the person in authority who will give approval for you to communicate information on behalf of
the organization or work area. The person in authority can include but is not limited to the following:
 Your supervisor
 Your team leader
The person in authority must be the person who has knowledge about the information to be
communicated.
There are several people who will give authority or approval to communicate or interact with
staff members and convey information to them are-
Respective Team Leaders
Supervisor
Marketing Manager
Operations Manager
Asst. Manager of Bounce Fitness
3. Access and review your organisation’s policies and procedures related to communicating workplace

information. These must include the following:

 Presenting information in the workplace
 Managing confidential information in the workplace
The policies and Procedures of Bounce Fitness Company related to communation at the workplace are
as follows-
Policy related to security and safety of data
Policy of communication
Confidential Policy
Email Policy
4. Locate the Authority to Represent Business Formtemplate provided within this workbook. Complete
the form by:
a. Identifying where the information will be communicated
Indicate if this will be to the whole organisation or a specific work area only.
b. Identifying at least one information to be communicated
c. Outlining the organisational policy and procedures for communicating information in your
organisation or work area
5. Locate the Observation Form provided within this workbook. The Observation Form outlines all the
skills you need to demonstrate during this task. Provide your assessor a copy of the Observation Form.
6. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your
assessor to observe you in conducting the meeting. Discuss all requirements of the task with your
assessor and prepare these before the consultation meeting.
Your assessor will complete the Observation Form.
7. Arrange a meeting with your supervisor/manager to discuss the information to be presented in the
organisation or work area.
8. Discuss the information in the Authority to Represent Business Form, specifically:
 The information to be communicated
 If the information will be communicated to the whole organisation or a specific work area only
 Procedures they will follow to communicate workplace information
Have the person in authority approve your Authority to Represent Business Form. Have them sign the
declaration at the end of the template to confirm approval of your representation on behalf of the organisation
or work area. Their signature must be handwritten.
Part B
1. Once you have confirmed authority to present information, locate the Delivery Plantemplate provided
within this workbook. Prepare the plan:
a. Identify the name of the organisation or the work area where information will be
communicated
Refer to the Authority to Represent Business Form.
b. Identify at least one purpose of the communication you will deliver to the organisation or work
area.
c. Identify at least two objectives of the communication to be delivered
Objectives are goals and situations your organisation wants to achieve from the meeting.
d. Identify at least two desired outcomes from the communication
Desired outcomes are the results your organisationexpectsafter the meeting.
e. Identify at least one position in line with the purpose of communication
Your position must refer to the organisation’s take or opinion on the information.
f. Identify the following to complete the context of communication:
 At least one confidential information involved
 At least one reason for confidentiality of information
g. Access and review the following documents relating to maintaining confidential information:
 Privacy Act, including the Australian Privacy Principles
 Ethical documents relating to maintaining confidential information based on what your
organisation or industry uses
 Policies and Procedures of your organisation relating to maintaining confidential
information
h. After reviewing the documents:

 Identify the organisational policy on managing confidential information and outline its
procedures
 Identify the legal document on maintaining confidentiality within the organisation
 Identify at least two legal responsibilities on maintaining confidentiality
Refer to the Australian Privacy Principles under the Privacy Act
 Identify the ethical document on maintaining confidentiality of information within the
organisation
 Identify at least two ethical responsibilities on maintaining confidentiality based on this
document.
i. Identify the following to prepare information on the target stakeholders:
Stakeholders are the people within or outside your organisation who will be impacted by the
information to be communicated.
 At least two target groups who will be included in the meeting
For each target group, briefly explain why they are chosen to participate in the meeting.
 At least two information the target stakeholder groups need to understand first before
being able to participate in the meeting fully.

2. The following sections will be completed in the succeeding task:
 Requirements of the stakeholders
 Outcomes desired by the stakeholders
 Potential issues the stakeholders can have regarding the information to be communicated
 Potential problems the stakeholders can have regarding the information to be communicated
 Forums to present the information

 Communication and Presentation Styles
 Positions of the business in line with each of the objectives of communication
 One supporting argument for each of the positions identified
Your plan must be written using language appropriate for the target stakeholder groups.
3. Submit the following to your assessor:
 Authority to Represent Business Form
The Delivery Plan will be submitted after completing the succeeding task.

Part 1 Case Study Overview
Project New Look
You are the manager of one of the centres of Bounce Fitness. You are working closely with the CEO and Executive
Assistant regarding the project to rebrand Bounce Fitness.
The CEO has been in discussion with the Board a plan to rebrand Bounce Fitness, starting with its logo and shirt
design. This will be the company’s first rebranding in six years. A lot of new fitness centres have arisen in the last
few years, so the CEO thinks that Bounce Fitness needs to redesign its look to attract new customers into the
business. This aims to contribute to the achievement of the following organisational objectives:
a. Continue to cultivate Bounce Fitness image as a premier long-term wellness program provider
b. Increase market penetration
The following is the proposed design for the rebranding:
New Logo New Company Shirt

The target groups for this plan includes the Bounce Fitness staff and customers, particularly the young people and
over 50’s. The Bounce Fitness staff has an even mixture of male and female employees, with an average age range
of 19 to 43. About 20 percent of them speaks English as a second language. Most of them directly work with
customers. They will be able to reinforce the new brand and cultivate the Bounce Fitness image as a long-term
wellness and health provider to current and prospective customers.
Customers which include the young people and over 50’s are the key targets of this proposal as they are likely
looking to improve on their health and fitness. They are also the target market for ongoing membership which is
highly tied to the business objective.

When you present the information to them, the main concern will be the appeal of the new logo
and shirt design to the target audience as well as when this will be commencing. It is important to
let them know that this information is confidential at the moment, and only selected people from
the Bounce Fitness staff and customers are invited to the preview. This information is confidential
to avoid the risk of the idea being copied by competitors. Only the management is authorised to
present other information relating to this plan in a staff meeting.
The CEO is the person in authority will be the one to give you the approval to communicate the
rebranding with the target groups on behalf of the organisation.
Review the following resources to use as guidance when handling workplace information at
Bounce Fitness:
 Communication Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/
 Privacy and Confidentiality Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures/
SIMULATED ASSESSMENT INSTRUCTIONS
Complete the steps outlined in Task 1.1 and the additional steps outlined below.
Part A
1. Refer to Part 1 Case Study Overview to complete this task.
2. Locate the Authority to Represent Business Form template and the Observation Form provided within
this workbook. The Observation Form outlines all the skills you need to demonstrate during this task.
Provide your assessor a copy of the Observation Form.
assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with
your assessor and prepare these before the role-play activity.
4. Arrange a meeting with the CEO to discuss the rebranding of Bounce Fitness, specifically the new logo
and shirt design as specified in the case study.
5. You will require access to the following:
 At least one volunteer to assume the role of the CEO
There’s no specific character brief to follow for this role play meeting. However, you must discuss with
your volunteer relevant information regarding this assessment based on the Case Study Overview prior
to commencing.
6. Have the CEO (the volunteer) approve your Authority to Represent Business Form. Have them sign the
declaration at the end of the template to confirm approval of yourrepresentation on behalf of the
organisation or work area. Their signature must be handwritten.
Part B

1. Locate the Delivery Plan template provided within this workbook. Prepare the plan:
a. Identify the name of the organisation or work area where information will be communicated
Refer to the Authority to Represent Business Form.
b. Identify at least one purpose of the communication you will deliver to the organisation or work
area.
c. Identify at least two objectives of the communication to be delivered
Objectives are goals and situations the organisation wants to achieve from the meeting.
d. Identify at least two desired outcomes from the communication
Desired outcomes are the results the organisationexpectsafter the meeting.
e. Identify at least one position in line with the purpose of communication
Your position must refer to the organisation’s take or opinion on the information.
f. Identify the following to complete the context of communication:
 At least one confidential information involved
 At least one reason for confidentiality of information
g. Access and review the following documents relating to maintaining confidential information:
 Privacy Act, including the Australian Privacy Principles
 Ethical documents of the organisation relating to maintaining confidential information
 Policies and Procedures of the organisation relating to maintaining confidential
information
h. After reviewing the documents:
 Identify the organisation’s policy on managing confidential information and outline its
procedures
 Identify the legal document on maintaining confidentiality within the organisation
 Identify at least two legal responsibilities on maintaining confidentiality
Refer to the Australian Privacy Principles under the Privacy Act
 Identify the ethical document on maintaining confidentiality of information within the

organisation
 Identify at least two ethical responsibilities on maintaining confidentiality based on
this document.
i. Identify the following to prepare information on the target stakeholders:
Stakeholders are the people within or outside the organisation who will be impacted by the
information to be communicated.
 At least two target groups who will be included in the meeting
For each target group, briefly explain why they are chosen to participate in the
meeting.
 At least two information the target stakeholder groups need to understand first before
being able to participate in the meeting fully


 Authority to Represent Business Form
The Delivery Plan will be submitted after completing the succeeding task.

Authority to Represent Business Form
To the Learner: Complete the details below then have your supervisor/manager sign off the declaration below to confirm
their permission for you to present this information on behalf of the organisation.
Learner Name: abc
Workplace/Organisation: Bounce Fitness

IF presenting information in a
specific work area, write NA or
Nil.
Work Area not available

IF presenting information in the
whole organisation, write NA or
Nil.
Information to be Communicated
The CEO of Bounce Fitness company is decided to rebrand Bounce Fitness. All the board
members agreed on this initiative and business plan. It is decided that the company will start rebranding
by launcing or introducing new T-SHIRT in the name of Bounce Fitness. Other than this, the company
also redign its business logo. This changes are introducing to attract newcustomers as well as induce
potential customers towards the business. The major aim of the company or the organizational objective
of the company is to increase or grab the large market share and continue in maintaining a good
andpositive image of the company in the eyes of custoemers. The entire business plan is communicated
with the selected bsuienss persons or staff members of Bounce Fitness to maintain privacy or
confidentiality.
Procedures for Communicating Workplace Information
Following are the communication procedures at the workplace-

The company gives a formal invitation to the selected employees or staff members for the meeting.
During the meetings, the Manager or the speaker will a use a soft and pleasing tone
All the relevant information should be conveyed thoroughly and clearly
After the meeting, feedback is also collected from the employees
There should be two-way communication
Meeting Minutes
Date: 11 February 2023 Time: 11: 00 am Location: Conference Hall
Purpose of the meeting To communicate rebranding plans of Bounce Fitness
Facilitator Operations Manager
Notetaker Human Resource Manager
Attendees Departmental Managers, Marketing manager, supervisors, Human resource manager,

finance manager, and other relevant stakeholders
Please sign beside your
name after the meeting.

AUTHORISING PERSONNEL DECLARATION

TO THE AUTHORISING PERSONNEL:
By signing in the spaces provided below, you are confirming that you give the learner undertaking this assessment the
authority to:
 represent the business in undertaking a presentation on your behalf
 manage confidential information appropriately
Authorising Personnel name: ABC
Position: CEO

Nil.
Work Area NA

IF presenting information in the
whole organisation, write NA or
Nil.
Signature: ABC
Date: 11 FEB 2023
Agenda Item:
Discussion- Rebranding plans of Bounce Fitness
It is decided that the company will start rebranding by launcing or introducing new T-SHIRT in the name of
Bounce Fitness. Other than this, the company also redign its business logo.

Delivery Plan
Prepared by Operations Manager
Workplace/Organisation Bounce Fitness

Nil.
Work Area Fitness industry

IF presenting information in
the whole organisation, write
NA or Nil.
Purpose of Communication To communicate rebranding plans of Bounce Fitness
Objectives of Communication a. To convey information and plans regarding rebranding
b. To implement changes effectively in the business
Desired Outcomes from the a. Several new and creative ideas or suggestions are got to know from
Communication employees
b. Marketing tactics or ways of promotion are got to know. Other

than this, weak areas are also gotto know through this effective
communication

POSITION ON THE PROPOSAL
a. The business proposal is presently at nitial or introducing phase. It is still communicated with the
employees. The business proposal is now reach at implementing phase or stage, in which the decided
changes are implemented for the purpose of rebranding of business.
CONTEXT OF COMMUNICATION
Information to be The company will start rebranding by launcing or introducing new T-

Communicated SHIRT in the name of Bounce Fitness.
The company also redign its business logo.
Confidential Information The confidential information of the company is that it is decided to

give a new face the business or going to rebrand the Bounce Fitness. The
rebranding is done by introducing new logo of the company as well as
introducing new T-SHIRTS for the name of the company.
Reason for Confidentiality The entire business plan is communicated with the selected bsuienss
persons or staff members of Bounce Fitness to maintain privacy or
confidentiality. This privacy and confidentiality is maintained so that the
rival parties or competitors did not copy the idea of rebranding.
Organisational Policy for Managing Confidential Information
Name of the Policy Security and Privacy Policy
Procedures for Managing Following are the ways to maintain confidential information at
Confidential Information workplace-
Keep all the private or confidential data or information of the company at a
secure place (Xu, et al., 2014).
Creating a Information Destruction Policy at workplace
Sign Non-Disclosure agreements
Provie or conduct training sessions for employees to keep the information
confidential.

Legal Responsibilities to Maintain Confidential Information
Title of Legal Document Non-Disclosure Agreement (NDA)
Legal Responsibilities in a. It is the responsibility of all the employees to keep the confidential
Maintaining Confidential information of the company secure and private (Nissenbaum,2020).
Information
b. Legal responsibility of staff members to protect the confidential

information and not to share the dtaa or information with outside
parties.
Ethical Responsibilities to Maintain Confidential Information
Title of Ethical Document Privacy Policy Document
Legal Responsibilities in a. To protect the confidential data or documents of the company safe and
Maintaining Confidential secure.
Information
b. It is the liability of the employees or staff members to not leak the

business information with others

TARGET STAKEHOLDERS
Target Groups Relevance to Information
a. Employees Employees need to convey information so that changes can be

effectively implemented.
b. Investors Investors need to have knowledge about necessary changes of

business as they invest their money or capital in the business
Information Needs of the Stakeholders
Information Needs of the Stakeholder a. They should get all the required and necessary changes thatare
Groups going to be introduced in the busienss
b. They should have knowledge about the policies and procedures of

the company
Requirements of the Stakeholders
Requirements of the Stakeholders a. To make changes that helps to grow the business
b. The changes or modifications that helps to build a good and

positive image of the company
Outcomes Desired by the Stakeholders
Outcomes Desired by the Stakeholders a. The company grab a large market share
b. The profitability of the business get increase due to rebranding of

busienss

Potential Issues and Problems
Issues
a. Insufficient financial resources
b. Lack of marketing experts or marketing personnels
Problems
a. Ineffective use of marketing tools
b. Difficulty in implementing changes
Forums to Present Information
Forums
a. Meetings through virtual or digital platforms
b. Formal or official meetings with stakeholders
Selected Forum Offline mode of meeting

Communication and Presentation Styles
Communication and Presentation Style
Tone Formal and soft tone
Structure Formal or official
Style Assertive style of communication (Rahman,2022).
Positions Based on Objectives of Communication
Positions Supporting Arguments
a. Marketing Manager The marketing maanger of Bounce Fitness is

responsible for advertising or promoting the
business in the market
b. Human Resource Manager HR manager has responsibility to communicate or

convey all the policies and regulations to all the
staff members and employees

Observation Form (For Assessor’s Use Only)
Learner Name:
Did the learner demonstrate the following during

Yes No Comments
the meeting with supervisor/relevant personnel?
1. Use active listening to seek information and confirm understanding of the information to be
communicated
During the meeting, did the learner:
 Paraphrase the information before

responding to the person’s query
 Ask questions to the person to clarify what

was said
 Avoid interruption of the speaker
2. Use active questioning to seek information and confirm understanding of the information to be
communicated
 Use funnel questions to get into the details

of the information
 Avoid leading questions, and/or yes and no

questions
3. Adapt personal communication style to build trust and respect for the opinions and values of the
supervisor/relevant personnel
 Encourage the supervisor/relevant

personnel to share their opinions regarding
the information to be communicated
 Recognise and consider the

supervisor/relevant personnel’s opinion in
deciding details of information to
communicate
4. Adjust vocabulary language to maintain the effectiveness of the interaction
 Consider the age, gender, education, level,

etc. of the supervisor/relevant personnel

 Use terms commonly used in the

organisation
OVERALL FEEDBACK TO LEARNER


Part II. Present Negotiation to Achieve Outcomes

Task Overview
This part of the project will require you to present and negotiate with the target stakeholder groups with
identified information to be communicated within the organisation or work area. Specifically, you will be required
to:
 Identify the desires, needs, and requirements of stakeholders
 Identify potential issues and problems that can arise from the negotiation
 Prepare positions and supporting arguments based on the objectives of the communication
 Identify and select forums to present identified information
 Identify tone, structure, and style to be used when communicating and presenting to target stakeholder
groups
 Undertake presentation to the target stakeholder groups
 Negotiate with stakeholders to achieve agreed outcome
 Follow up with stakeholders following presentation
 Evaluate presentation and identify areas of improvement
Resources Required:
o People, including:
 At least two people from each of the two target stakeholder groups as identified in Part 1.
 Presentation materials that will contain information you will present to the stakeholders (e.g. PowerPoint
presentation, paper handouts)
 Computer with internet access to send emails and to make presentation materials


 At least four volunteers to undertake the role of the individuals in each of the two target
stakeholder groups
o At least two volunteers will be the Bounce Fitness Staff
o At least two volunteers will be the young and old representative from the Target
Market
The volunteers from the Target Market do not necessarily have to be young and
old. Volunteers must act and think like the age of the customer they are role-
playing.
 Presentation materials that will contain information you will present to the stakeholders
for the meeting with the stakeholders (e.g. PowerPoint presentation, paper handouts)
 Computer with internet access to send emails and to make presentation materials

Task 2.1 Prepare Presentation for the Information to be Negotiated to the Target
Stakeholder Groups
1. Access the partially completed Delivery Plan from Task 1.1. For this part of the assessment, you will need
to identify the requirements for your target stakeholder groups to present the information to them.
There are several requirements that needs to be identified for the target stakeholder groups. Few of
them are discussed below:
1)Reviewing the stakeholders
2)To understand the purpose carefully
3)Impact should be determined with its purpose
4)The needs according to the business
5)The list should be prioritized
2. Determine the communication method on how you can access each member of your target stakeholder
groups. Arrange a meeting with them, or write them an email to identify the following information:
You must communicate with at least two individuals from each of the two target stakeholder groups
identified.
a. At least two requirements of the stakeholders regarding the meeting
1)The first requirement that should be there is identification of the stakeholder.
2)The second requirement that should be there is concise reporting.
Requirements are needs or conditions the stakeholders have to proceed with the meeting.
b. At least two outcomes desired by the stakeholders regarding the information to be discussed
1)The frist outcome that should be there would be developing a strategic view of the people.
2)The second outcome that should be there would be the relationships between the various stakeholders.
You will need to submit supplementary evidence of communication with target stakeholders to gather
the information above. Evidence can include but is not limited to:
 Meeting minutes with the above requirements as discussion points, with handwritten signatures
of each stakeholder
 PDF copy of email correspondence with responses from each of the stakeholders
3. Collate and document the information gathered from each relevant stakeholder in the partially
completed Delivery Plan. Complete the following sections of the template:
1) The first requirement that should be there is describing the system and what users can do with this
system.
2) The first requirement that should be there is stating the activities that can be performed by the users.
b. At least two outcomes desired by the stakeholders regarding the information to be discussed

1)The first outcome that should be there would be improved results after the whole process.
2) The second outcome that should be there would be time that is not wasted but saved.
4. Complete the remaining sections of the Delivery Plan by providing the following information:
a. Potential issues and problems
 At least two issues the stakeholders may have regarding the information to be discussed
1)The first issue that stakeholder can have is in aligning the different stakeholders.
2)The second issue stakeholders can have is in creating a communication plan.
 At least two problems the stakeholders may have regarding the information to be
discussed
1)The first problem that stakeholder can face is in decision making.
2)The second problem that stakeholder can face is in creating and competing their priorities.
Issues are concerns that are up for debate and usually have an existing solution.
Problems, on the other hand, are difficulties that must be discussed to come up with a
solution.
b. Communication and presentation styles
Based on the requirements and the target stakeholder groups that you have, identify the
following which you will use when you present the information to them:
 The tone you will use when communicating with the target stakeholder groups
The tone that should be there while communicating with the stakeholders should must be polite and convincing.
A tone should sound pleasing and not arrogant.
Communication tone can either be formal or informal, depending on the audience you
are speaking to. Examples of communication tones are enthusiastic, direct, apologetic,
etc.
 The communication style you will use when communicating with the target stakeholder
groups
The communication that should be there while communicating with the target stakeholders group must be
assertive.
Communication style can be one of the following four types: passive, aggressive, passive-
aggressive, and assertive.
 The structure of communication you will use when presenting to the target stakeholder
groups.
The structure of the communication that should be there while communicating with the target stakeholders
must be Email. As email is considered as the best structure of the communication with the stakeholders.
Communication structures refer to how information flows among the employees of an
organisation.
Your structure must be in accordance with your identified communication tone and style.
c. Positions on the information to be communicated
 At least two positions of the business regarding the information for discussion

There are several positions of the business regarding the information for the discussion. Two of them are lsisted
below:
1) The first position would be Executive.
2) The second position would be Management and operational.
 At least one supporting argument for each of the identified positions
There are several supporting arguments for each position. However, for executive the supporting argument
would be to implement all the main ideas and appropriate policies.
Positions and supporting arguments must be based on the objectives of communication
identified in Task 1.1 and information for discussion.
d. Forums to present the information
 At least two forums where the information to be communicated can be presented (e.g.
meeting room, online applications such as Skype, Zoom, etc.)
The two forums where the information can be transferred or presented would be:
1) Open discussions
2) Question and Answers
 Select a forum that will be used when you present to the two target stakeholder groups
Open discussion would be the forum that will be used while presenting the two target
stakeholder group.
Forums must be appropriate modes to discuss the identified objectives of communication.
5. Locate the Presentation Checklist provided within this workbook. The Presentation Checklist outlines all
the information that must be included in the material you will present in the meeting with the target
stakeholder groups. Provide your assessor a copy of the Presentation Checklist.
6. Review the information outlined in the Presentation Checklist.Prepare the presentation materials you
need for the meeting with the two target stakeholder groups. Examples of presentation materials are the
following:
 PowerPoint Presentation
Handouts
a. Positions on the information to be communicated

 At least two positions of the business regarding the information for discussion
The two positions would be:
1) Business development manager.
2) Chief financial officer.
Thesupporting argument for identified positions would be supporting a strategy which can improve the
development plan and its execution.

b. Forums to present the information

 At least two forums where the information to be communicated can be presented (e.g.
Some forum softwares can be used for this purpose such as :
1) Wix Forum
2) vBulletin
 Select a forum that will be used when you present to the two target stakeholder groups
Wix forum is a softwate forum that can be used for this purpose.
the information that must be included in the material you will present in the meeting with the target
8. Review the information outlined in the Presentation Checklist.Prepare the presentation materials you
following:
 Handouts

You must have at least one presentation material for the meeting. It must contain the
following information:
 Purpose of communication
 Objectives of the communication
 Information to be communicated to the organisation or specific work area as
identified in Task 1.1
 Confidential information
 Issues and problems regarding the identified information
 Positions of the business on the identified information and their respective
supporting arguments. These must be based on the objectives of communication.
The presentation material must be planned and designed appropriately for the target
stakeholder groups. It must be in accordance with the presentation styles and forum
identified in Step 4.
9. After you have prepared the presentation material, submit it to your assessor for review.
Your assessor will review your submission against the Presentation Checklist items.
 Supplementary evidence of communication with target stakeholders to gather

the information on stakeholder requirements
Evidence can include but is not limited to:
o Meeting minutes with the above requirements as discussion points, with
handwritten signatures of each stakeholder
o PDF copy of email correspondence with responses from each of the
stakeholders
 Completed Delivery Plan
 At least one presentation material
Presentation material can be any of the following:

o PowerPoint Presentation
o Handouts

Preparing the Presentation
After gaining approval from the CEO to share the plan to the selected stakeholders of the organisation, it is time to
prepare the presentation of Bounce Fitness rebranding.
Thetypes of stakeholders included in the presentation and their respective needs must be considered in the
overall planning and actual presentation.
You must communicate with each target stakeholder and ask for possible requirements they have in order to
proceed with the meeting and desired outcomes from the meeting. This will assist you to design your presentation
for the target stakeholder groups appropriately.
1. For this task, you will require access to:

 At least four volunteers to undertake the role of the individuals from the two target stakeholder
groups. Each group must consist of at least two volunteers.
 Computer with internet access to send email to target stakeholders to obtain information
2. Send an email to the stakeholders to enquire about information on the following:
Requirements are needs or conditions the stakeholders have in order to proceed with the
meeting.
b. At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness
3. Document the information gathered from each relevant stakeholder in the partially completed Delivery
Plan. Complete the following sections of the template:
b. At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness
4. Complete the remaining sections of the Delivery Plan by providing the following information:
a. Potential issues and problems
 At least two issues the stakeholders may have regarding the rebranding of Bounce Fitness
 At least two problems the stakeholders may have regarding rebranding of Bounce Fitness
Issues are concerns that are up for debate and usually have an existing solution.
Problems, on the other hand, are difficulties that must be discussed to come up with a
solution.
b. Communication and Presentation Styles

Based on the requirements and the target stakeholder groups that you have, identify the
following which you will use when you present the rebranding of Bounce Fitness to them:

 The tone you will use when communicating with the target stakeholder groups
Communication tone can either be formal or informal, depending on the audience you
are speaking to. Examples of communication tones are enthusiastic, direct, apologetic,
etc.
 The communication style you will use when communicating with the target stakeholder
groups
Communication style can be one of the following four types: passive, aggressive, passive-
aggressive, and assertive.
 The structure of communication you will use when presenting to the target stakeholder
groups
Communication structures refer to how information flows among the employees of an
organisation.
Your structure must be in accordance with your identified communication tone and style.
c. Positions on the rebranding of Bounce Fitness
 At least two positions of the business regarding the rebranding of Bounce Fitness
d. Forums to present the information

 At least two forums where the rebranding of Bounce Fitness can be presented (e.g.
 Select a forum that will be used when you present and negotiate with the two
stakeholder groups
the information that must be included in the materials you will present in the meeting with the target
6. Review the information outlined in the Presentation Checklist. Prepare the presentation materials you
following:
 Handouts
You must have at least one presentation material for the meeting. It must contain the following
information:
 Purpose of communication
 Objectives of the communication
 Information to be communicated to the organisation or specific work area as identified in Task 1.1

 Confidential information
 Issues and problems regarding the identified information
 Positions of the business on the identified information and their respective supporting arguments.
These must be based on the objectives of communication.
The presentation material must be planned and designed appropriately for the target stakeholder groups.
It must be in accordance with the presentation styles and forum identified in Step 4.
7. After you have prepared the presentation material, submit it to your assessor for review. Your assessor
will review your submission against the Presentation Checklist items.
 PDF copy of email correspondence with acknowledgement from each of the stakeholders
 Completed Delivery Plan
 At least one presentation material

Presentation material can be any of the following:
o PowerPoint Presentation
o Handouts

Presentation Checklist (for Assessor’s use only)
Learner Name:
The material submitted by the learner: Yes No Comments
1. Accurately includes the information to be presented
The material:
 Contains the information to be communicated

based on what was identified and authorised by the
person in authority
 Incorporated all information needed to be discussed

in the meeting (positions, supporting arguments,
confidential information, etc.)
2. Is appropriate to the needs of the target stakeholder groups
The material:
 Includes the requirements of the stakeholders (see

Requirements and Outcomes Desired section of the
Delivery Plan)
 Includes the desired outcomes of the stakeholders

(see Requirements and Outcomes Desired section of
the Delivery Plan)
3. Is appropriate to the context and purpose of communication
The material:
 Introduces the identified information to be

communicated
 Contains the details related to the information to be

communicated
 Establishes the purpose of communication
 Explains the connection of the meeting to the

purpose of communication
4. Is in accordance with the desired outcomes
The material:

 Strategically details information that will make the

stakeholders agree to the information to be
communicated
 Gives focus on coming up with solutions for the

stakeholders’ potential issues and problems
5. Is planned and designed appropriately for the target stakeholder groups
The material reflects:
 The appropriate tone to be used in presenting to the

target stakeholder groups, according to the
identified tone in the Delivery Plan
 The appropriate style to be used when delivering

information to the target stakeholder groups,
according to identified style in the Delivery Plan
 The appropriate communication structure when

communicating the identified information to the
target stakeholder groups, according to identified
structure in the Delivery Plan
6. Presents reliable information
The material:
 Introduces the information authorised by the

person in authority
 Details the information according to the

requirements and outcomes desired given by the
target stakeholder groups
 Contains information prepared in the Delivery Plan

Task 2.2 Deliver Presentation
1. Locate the Meeting Minutes and Observation Form provided within this workbook. The Observation
Form outlines all the skills you need to demonstrate during this task. Provide your assessor a copy of the
Observation Form.
assessor to observe you in conducting the meeting with the stakeholders. Discuss all requirements of the
task with your assessor and prepare these before the consultation meeting.
3. Arrange a meeting with each of the individuals from your two target stakeholder groups to discuss the
identified information to be communicated. The presentation material prepared in Task 2.1 must be used
to aid you in discussing the identified information.
4. During the meeting, you must:
a. Discuss the information to be communicated as included in the presentation material
b. Identify at least two areas of common ground regarding information being communicated
Areas of common ground are the points of discussion the stakeholders agree on. These areas do
not cause any arguments or issues among them.
c. Identify at least two areas of potential compromise regarding the decisions on the information
being communicated
Potential compromise is the point of discussion the stakeholders initially disagree on but
eventually reach an agreement after discussing.
d. Encourage stakeholders to ask questions regarding the presentation
e. Summarise the outcomes of the discussion
5. After the discussion, you must follow up with the stakeholders regarding any issues or concerns they
have in the discussion. This will be done in the succeeding task.
This is an action item that would require you to follow up on further issues or concerns the stakeholders
have but did not get to raise during the discussion.
Document your discussion in the Meeting Minutes template provided within this workbook.
6. At the end of the meeting, have each stakeholder sign beside their name in the Meeting Minutes
template. Their signature must be handwritten.
7. After the meeting, summarise the outcomes of the discussion in an email. Send a copy of the summary
and the Meeting Minutes to each of the attending stakeholders.
You will need to submit a PDF copy of the email correspondence containing the following:
 Date when the email was sent
 Stakeholders’ acknowledgement of the email
8. Submit the following to you your assessor:

 Meeting Minutes
 PDF copy of the email correspondence containing the following:
o Date when the email was sent
o Stakeholders’ acknowledgement of the email
Case Study Overview
Presenting the Brand
After discussing the rebranding plan proposed by the CEO, it must be communicated with its staff and the
representatives of its target market to determine their initial feedback regarding the plan.Bounce Fitness believes
that relevant stakeholders must be informed about any major changes that are happening in the organisation.

1. Conduct the presentation meeting through a role-play activity.

 At least four volunteers to undertake the role of the individuals in each of the two target
stakeholder groups
o At least two volunteers will be the Bounce Fitness staff
o At least two volunteers will be the young and old representative from the Target Market
The volunteers from the Target Market do not necessarily have to be young and old.
Volunteers must act and think like the age of the customers they are role-playing.
 Presentation material prepared in Task 2.1 for the presentation with the target stakeholder
groups
3. Access the character brief from the link below:
Presenting the Brand Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbcmm511/
Review the character brief with your volunteers. Discuss this with them, including the requirements of
the task so they can understand the role they need to undertake in the role-play activity.
4. Locate the Meeting Minutes template and the Observation Form provided within this workbook. The
Observation Form outline all the skills you need to demonstrate during this task.Provide your assessor a
copy of the Observation Form.
Conduct the role-play activity with your volunteers.
6. During the meeting, you must:
a. Discuss the information to be communicated as included in the presentation material
b. Identify at least two areas of common ground regarding the rebranding of Bounce Fitness
Areas of common ground are the points of discussion the stakeholders agree on. These areas do
not cause any argument among them.
c. Identify at least two areas of potential compromise regarding the rebranding
Potential compromise is the point of discussion the stakeholders initially disagree on but
eventually reach an agreement after discussing.
d. Encourage stakeholders to ask questions regarding the rebranding
e. Summarise the outcomes of the discussion

7. After the discussion, you must follow up with the stakeholders regarding any issues or concerns they
have in the discussion. This will be done in the succeeding task.
This is an action item that would require you to follow up on further issues or concerns the stakeholders
have but did not get to raise during the discussion.
Document your discussion in the Meeting Minutes template provided within this workbook.
8. At the end of the meeting, have each of your volunteers sign off beside their name in the Meeting
Minutes template. Their signatures must be handwritten.
9. After the meeting, summarise the outcomes of the discussion in an email. Send a copy of the summary
and the Meeting Minutes to each of the attending stakeholders.
You will need to submit a PDF copy of the email correspondence containing the following:
 Stakeholders’ acknowledgement of the email
10. Submit the following to you your assessor:
 Meeting Minutes
 PDF copy of the email correspondence containing the following:
o Date when the email was sent
o Stakeholders’ acknowledgement of the email

Meeting Minutes
Date: 11 february 2023 Time: 11:00 am Location: Conference hall
Purpose of the meeting Feedback regarding the plan
Facilitator Operations Manager
Attendees Departmental Managers, staff members, Marketing manager, supervisors, Human

resource manager, finance manager, and other relevant stakeholders
Please sign beside your
Agenda Item 1 Discussion of Information to be Communicated
The plans about rebranding the Bounce fitness
Discussion
The discussion is about to guide the staff members that company or organisation is now starting the
rebranding of new T-shirts as the name of Bounce Fitness. Also they are going to design the new logo.
Agenda Item 2 Areas of Common Ground
The common ground or areas of interests would be decision making
Discussion
a. The knowledge that was provided with the staff members, the ideas were exchanged.
b. With multiple ideas it was easy to come at a point where it is easy to rebranding the company.
Agenda Item 3 Areas of Potential Compromise

Splitting the tasks witin a team
Discussion
a. Where staff members or team members were only partially satisfied
b. The strategy of splitting the tasks within a team was not good, due to which company potentially
compromised.
Agenda Item 4 Summary of Discussion
Action against the failed areas
Discussion
The actions should be taken against the failed areas as we know that company was not able to grow and rebranding
the Bounce Fitness. So, the appropriate knowledge and information is important in staff members and team members

Learner Name:

Yes No Comments
the meeting with the target stakeholder groups?
1. Use active listening to seek information and confirm understanding of the presentation
 Paraphrase the information before

responding to the person’s query
 Ask questions to the person to clarify what

was said
 Avoid interruption of the speaker
 Refrain from having side conversations with

the other stakeholders
2. Use active questioning to seek information and confirm understanding of the presentation
 Use funnel questions to achieve common

ground and compromise
 Use open questions to gather the opinions

of the stakeholders
3. Follow relevant conventions in conducting the meeting
 Prepare the presentation material prior to

the start of the meeting
 Confirm attendance of stakeholders invited
 Keep the focus of the meeting into the

agenda
4. Follow relevant protocols in conducting the meeting
 Clarify the goal of the meeting prior to

starting
 Explain each point of discussion clearly

 Disclose that only the management will

have the authority to release this
information
5. Demonstrate control over oral, visual, and/or written formats to achieve goals
 Use the presentation material to present

information to the target stakeholder
groups
 Use the presentation material to help the

stakeholders visualise the information to be
communicated
6. Take the lead in negotiating, collaborating, and presenting persuasively to stakeholders
 Establish what they want to achieve at the

end of the meeting
 Discuss the advantages of the information

being presented
 Persuade the stakeholders that the

information has a lot of advantages to bring
to the business
7. Adjust language and presentation features to maintain the effectiveness of interaction
 Use simple English terms to accommodate

the target stakeholder groups
 Apply the appropriate tone, style, and

structure of communication identified
when presenting to the stakeholders
8. Demonstrate high-level conflict resolution skills and the ability to engage stakeholders
 Pay attention to the issues/concerns

expressed by the stakeholders and act to
address them
 Find common ground and compromise for

the satisfaction of all stakeholders
9. Use analytical processes to evaluate options, solve problems, and make decisions regarding the
rebranding
 Ask the stakeholders’ opinion to find more

options in solving the disagreements that
arose
 Find the most workable solution that all

stakeholders agree with
10. Provide an opportunity for the stakeholder groups to ask questions
 Encourage the stakeholders to ask

questions about the presentation
 Ask the stakeholders if they can clarify any

information not clear to the stakeholders
11. Adapt personal communication style to build trust with the stakeholders and show respect and value
for their opinions
 Listen to the concerns of the stakeholders
 Open themselves in accepting criticisms on

their proposal regarding the information
12. Understand information needs of others
 Provide presentation material that will brief

the stakeholders about the information to
be discussed
 Give time for the stakeholders to clarify

their concerns regarding the information

13. Present reliable information
 Introduce the information authorised by

the person in authority
 Discuss the requirements and desired

outcomes given by the target stakeholder
groups
 Discuss the information prepared in the

Delivery Plan
14. Answer questions clearly and concisely
 Keep the response focused on the details of

the question
 Inform the stakeholder if they will need

further information to respond to the
question
 Summarise the ideas in a short but

meaningful response


Task 2.3 Follow-Up
Instructions below are for learners taking either the Workplace or Simulated Workplace Assessment.
1. After the discussion, send an email to each member of your target stakeholder groups involved in the
meeting. Follow up on any issues or concerns they have but did not get to raise during the meeting.
This is to ensure all the stakeholders’ further concerns are addressed, even after the meeting. Follow-ups
can include but not limited to the following:
 Further issues and concerns
 Further suggestions or recommendations
 Further actions they want to happen
You must send a response as to what actions will be taken to address action items that the stakeholders
have regarding the discussion.
2. Submit a PDF copy of email correspondence with each member of your target stakeholder groups to your
assessor. The email correspondence must contain the following information:
 Response of the stakeholders regarding any follow-ups
 Your response as to what actions will be taken to address further issues, concerns, suggestions,
or actions the stakeholders have

Simulated Email Template
From: Learner
 To: abc
Cc:
Send
Subject: To address all the conerns of the stakeholders
Message
Bounce Fitness company has an objective to increase its sales and make efforts to
increase the customer subscriptions in the Bounce Fitness. The company has an aim to
increase sale or market penetration by 15% in the next quarter. The company is planning to
romote the business and increase the market penetration in the next quarter, by using
marketing strategies or promotional activities.

Task 2.4 Evaluate Presentation
Instructions below are for learners taking either the Workplace or Simulated Workplace Assessment.
1. Locate the Evaluation Form templateprovided within this workbook. To complete the form, you must
identify the following based on the presentation meeting conducted from Task 2.2:
a. At least two aspects/areas of the presentation that went well
b. At least two aspects/areas of the presentation that did not go well
c. At least two areas of improvement for the presentation (refer to 1b)
Areas of improvement must be based on the identified two circumstances that did not go well.
They must address these circumstances to avoid repeating them.
2. Submit the Evaluation Form to your assessor:

Evaluation Form
Learner Name: abc
Date 11 February 2023
ASPECTS/AREAS OF THE PRESENTATION
Aspects/Areas That Went Well Aspects/ Areas That Did Not Go Well
a. The goal of the business was clear, de t a. The business plan was not very good but
which it was easier to understand the average. The research was not accomplished
customers needs. well.
b. The other management other than b. The financial management was also poor
financial management was well executed. with poor marketing.
AREAS OF IMPROVEMENT
a. The time management in the company can be enhanced.
b. The marketing can be improved with proper and appropriate research of business plans.

Part III. Participate in and Lead Meetings

Task Overview
This part of the project will require you to prepare for, participate in, and lead meetings at least two occasions in
the workplace. Specifically, you will be required to:
 Identify opportunities to undertake at least two meetings
 Prepare meeting materials for each of the two meetings
 Undertake the meetings and summarise outcomes
 Distribute outcomes of the meetings to stakeholders
Resources Required:
o Workplace documentation required for each meeting, including but not limited to:
 Project Briefs
 Meeting Minutes with previous action items
 Reports
 Other documents that the stakeholders involved need to review for each meeting
o People, including:
 At least two stakeholders who will participate in each of the two meetings
o Opportunities to undertake at least two meetings within the workplace.
 Computer with Internet access to send meeting invites and materials

 At least two volunteers to undertake the role of stakeholders for each of the two meetings

Task 3.1Prepare for the Meetings
1. Seek your supervisor’s assistance to provide you with opportunities to undertake at least two meetings
within the workplace. This can be any meeting conducted in the workplace, e.g. brief about a new
project, business consultation, team catchup, etc.
There are two meetings that are going to be conducted. The meeting is going to be held on 11
February 2023. In this meeting major two topics are going to be discussed. In the first meeting, it
is going to be discussed that how the company can make efforts to increase the customer
subscriptions in the Bounce Fitness. The company has an aim to increase sale or market
penetration by 15% in the next quarter.
In the second meeting, it s going to be discussed that how the company can introduce a new
business other than fitness. The company is planning to introduce a food business and seeking for
innovative and creative ideas regarding this.
2. Determine the purpose, and at least one objective of each of the two meetings you will
undertake.Determine the target date of each meeting.
Puropse and Objective of Meeting 1- To increase customer base and to raise market penetration
by 15%.
Purpose and Objective of Meeting 2- To introduce new business opportunity and penetrate the
food industry.
3. Identify at least two relevant stakeholders who will participatein each of the meetings to be undertaken.
There must be at least two attendees in each meeting.
Stakeholders can be the relevant staff of your organisation or external business contacts who must be
involved in each meeting to be undertaken. Stakeholders will vary depending on the purpose of the
meeting you will undertake.
Relevant Stakeholders in Meeting- Marketing Manager, Finanace Manager

Attendees- Supervisors, Team Leaders
4. Enquire about the availability of eachparticipating stakeholder to attend each meeting.Specifically, ask
about the date and time of their availability and their preferred mode for each meeting. Mode of each
meeting can be face-to-face physical meeting or remote meeting, depending on stakeholder availability
and purpose of the meeting.
In the enquiry, you must inform the stakeholder aboutthe details of each meeting, specifically:
 The purpose of each meeting
 The objective of each meeting
 The target date of each meeting
You will need to submit evidence of your enquiry of each stakeholder’s availability for each of the
meetings to be conducted. Evidence will vary and can include but is not limited to the following:
 PDF copy of the email correspondence containing the stakeholders’ response regarding their
available date, time, and preferred mode of the meeting

 Communication Log indicating the time and date of call or meeting with each relevant
stakeholder, and their response regarding their available date, time, and preferred mode of the
meeting
Ensure that each evidence you submit demonstrates that you have confirmed each stakeholder’s
availability prior to the set date of each meeting.
EMAIL TO STAKEHOLDERS
To:
CC:
BCC:
Greetings!
This mail is to inform you that a business meeting is going to be conducted in offline mode. The
meeting will be held in the Conference hall of the company. It is going to be conducted on 11
February 2023at 11:00 am. The main purpose to conduct this meeting is to discuss about the
upcoming quarter business plan and organizational objective to achive 15%market penetration.
Other than this, the meeting is also conducted to discuss about new market opportunities. The
company is planning to penetrate the food market ad offers foof products. Thorough discussion
will be done in the meeting. All of you are requested to attend the meeting as per the schedule. If
you are comfortable with this schedule or the timings are suitable for you,please give your
response.
Thank and Regards

5. Prepare the materials required for each of the meetings. Where possible, these should
be relevant to the information you will be discussing at each meeting. Materials can
include but are not limited to:
 Project Briefs
 Meeting Minutes with previous action items
 Reports
 Other documents that the stakeholders involved need to review prior to the
meeting
Ensure that each meeting will have at least one material relevant to the information to
be discussed.
Project Briefs: For Meeting 1
Bounce Fitness company has an objective to increase eits sales and make efforts to
increase the customer subscriptions in the Bounce Fitness. The company has an
aim to increase sale or market penetration by 15% in the next quarter. By using
marketing strategies or promotional activities, the company is planning to romote
the business and increase the market penetration in the next quarter.
Project Briefs: For Meeting 2
The company is planning to introduce a new business other than fitness. The
company is planning to introduce a food business and seeking for innovative and
creative ideas regarding this. Regaring this, innovating and creative ideas are
collected and discussed with marketing amanger of Bounce Fitness. The Company
has an objective to penetrate the food market same as the fitness market.Other than
this, the company has an objective to increase the customer base and build strong
and positive image in the food market same as fitness.
6. Once each stakeholder has confirmed their availability, send them an email invite
informing them of the following:
 Purpose of each meeting
 At least one objective of each meeting
 Date and time of each meeting, set accordingly to agreed availability
 Location of the meeting, according to the preferred mode of the meeting
 Attached meeting materials
You will be required to submit copies of email correspondence containing the
confirmation of each stakeholderper meeting invite.
EMAIL TO STAKEHOLDERS
To:
CC:
BCC:

Greetings!
This mail is to inform you that a business meeting is going to be conducted in
offline mode. The meeting will be held in the Conference hall of the company. It is
going to be conducted on 11 February 2023at 11:00 am. The main purpose to
conduct this meeting is to discuss about the upcoming quarter business plan and
organizational objective to achive 15%market penetration. Other than this, the
meeting is also conducted to discuss about new market opportunities. The
company is planning to penetrate the food market ad offers foof products.
Thorough discussion will be done in the meeting. All of you are requested to
attend the meeting as per the schedule.
Thank and Regards
 Evidence of enquiry of each stakeholder’s availability. This can include but not
limited to the following:
o PDF copy of email correspondence containing the stakeholders’ response
regarding their available date, time, and preferred mode of meeting
o Communication Log indicating the time and date of call or meeting with
each relevant stakeholder, and their response regarding their available
date, time, and preferred mode of the meeting
 PDF copy of email correspondence containing the stakeholders’ confirmation of
their attendance for the meeting.
Email to Manager
TO
CC
BCC
This mail is to inform you that we have to attend the meeting which is
conducted on 11 February, 2023. The timimg of meeting is match with our
schedule. So, we glad to attend the meeting. Thanks for inviting us.
Regards

Focus on Objectives and Expansion
You are the Administration Manager of the Bounce Fitness Head Office in Cairns. You are tasked by the CEO to prepare and
lead two meetings in your centre to discuss the key focus of the organisation for the next quarter. The two key focuses are
linked to the organisation’s business objectives:
 Increasing market penetration by 15% through the utilisation of marketing strategies

 Continue to cultivate the image as a premier long-term wellness program provider
Meeting 1
The Board noticed the Sydney and Melbourne centres are falling behind in terms of the number of customer
subscriptions. It was proposed that both centres increase their customer base by employing various marketing
strategies.
As the Administration Manager for the Cairns centre, you need to inform and guide the managers of the Sydney and
Melbourne centres in increasing their customer subscriptions. You must discuss marketing strategies they can employ for
their respective centres to achieve the business objective of increasing market penetration by 15% and also to increase their
customer base, as stated above.
Meeting 2
After reviewing the 20xx Strategic Plan, the Board is looking at a new business opportunity to penetrate the food
industry. The organisation wants to evolve by expanding their focus on offered products and services.
As Administration Manager for the Cairns centre, you thought it would be good to gather innovative ideas from the
organisation’s Fitness Instructor and Marketing Employee. This is regarding potential business opportunities to achieve one of
the business objectives for the incoming quarter, which is to continue to cultivate the image as a premier long-term wellness
program provider.

1. Complete this task by referring to Part III Case Study Overview and the link below to view the information
you require for this task.
Improving the Business Project Brief
2. You will require access to at least two volunteers to assume the roles of stakeholders for each meeting.
The two volunteers can be the same people for the two meetings, but they must undertake two different
roles for each meeting to be conducted.
3. Enquire about the availability of each participating stakeholder to attend each meeting. Specifically, ask
about the date and time of their availability and their preferred mode for each meeting. Mode of each
meeting can be face-to-face physical meeting or remote meeting, depending on stakeholder availability
and purpose of the meeting.
In the enquiry, you must inform the stakeholder about the details of the meeting, specifically:
 The purpose of each meeting
 The objective of each meeting
 The target date of each meeting
You will need to submit evidence of your enquiry of each stakeholder’s availability for each of the
meetings to be conducted. Evidence will vary and can include but is not limited to the following:
 PDF copy of the email correspondence containing the stakeholders’ response regarding their
available date, time, and preferred mode of the meeting
 Communication Log indicating the time and date of call or meeting with each relevant
stakeholder, and their response regarding their available date, time, and preferred mode of the
meeting
Ensure that each evidence you submit demonstrates that you have confirmed each stakeholder’s
availability prior to the set date of each meeting.
4. Prepare the following required materials for each meeting, based on the Improving the Business Project
Brief:
 Business Objectives and KPI
 Research conducted on the following:
o Benefits of having a healthy café
o Focus points of Meeting 2
5. Once each stakeholder volunteer has confirmed their availability, send them an email invite informing
them of the following:
 Purpose of the meeting
 At least one objective of each meeting
 Date and time of each meeting, set accordingly to agreed availability

 Location of the meeting, according to the preferred mode of the meeting

 Attached meeting materials
You will be required to submit copies of email correspondence containing the responses of the
stakeholders per invite.
 Evidence of enquiry of each stakeholder’s availability. This can include but not limited to the
following:
o PDF copy of email correspondence containing the stakeholders’ response regarding their
available date, time, and preferred mode of meeting
o Communication Log indicating the time and date of call or meeting with each relevant
stakeholder, and their response regarding their available date, time, and preferred mode
of the meeting
 PDF copy of email correspondence containing the stakeholders’ confirmation of their attendance
for the meeting

Task 3.2 Undertake the Meetings
1. Locate the Meeting Minutes and Observation Form provided within this workbook. The Observation
Form outlines all the skills you need to demonstrate during this task.
2. Review the instructions here and the skills you outlined in the Observation Form. Arrange a time with
your assessor to observe you in conducting the meeting. Discuss all requirements of the task with your
assessor and prepare these before the consultation meeting.
Provide your assessor a copy of the Observation Form. Your assessor will complete the Observation
Form.
3. Arrange each of the meetings with the stakeholders to discuss eachinformation identified in the previous
task. The date and time of each meeting must correspond to the confirmed meeting invite. The prepared
meeting materials must be brought to each of the meetings.
4. Conduct each of the meetings. During each meeting, you must:

a. Discuss the following information:
i. The purpose of the meeting
ii. At least one objective of the meeting
iii. At least one issue that needs to be resolved in line with the identified objective of the
meeting
b. Seek consensus on the outcomes of each meeting based on the issue discussed.
At least two agreed outcomes must be included in this discussion.
c. Summarise the outcomes of the meeting
Summary must contain the solutions and steps you and the stakeholders have decided to
undertake for the execution of the business proposal.
Learner must ensure they and each of the stakeholders contribute to the discussion by:
 Asking questions about the information
 Presenting own opinions
 Listening to the other stakeholders’ statements
 Providing possible solutions for the concerns of the stakeholders
5. At the end of each the meeting, have each of thestakeholders sign beside their name in each of the
Meeting Minutes templates. Their signature must be handwritten.
6. Distribute the Meeting Minutes to each of the participating stakeholders via email. You will need to
submit a PDF copy of the email correspondence. The email you will send must include the following:


This must show that the email was sent after each meeting was conducted.
 Summary of outcomes of each corresponding meeting
After conducting every meeting, he company send the meeting minutes to all the
stakeholders who attend the meeting. The meeting minutes were sent through formal
email.
 Two Meeting Minutes – one for each meeting undertaken
 PDF copy of the email correspondence containing the summary of outcomes of each
corresponding meeting

1. Conduct each meeting through a role-play activity.

 At least two volunteers to assume the roles of stakeholders for each meeting.
The two volunteers can be the same people for the two meetings, but they must undertake two
different roles for each meeting to be conducted.
 Meeting materials prepared from the previous task:
o Business Objectives and KPI
o Research conducted on the following:
 Benefits of having a healthy café

 Focus points of Meeting 2
3. Access the character brief from the link below:
Improving the Business Character Brief
Review the character brief with your volunteers. Discuss this with them, including the requirements of
the task so they can understand the role they need to undertake in the role-playactivity.
4. Locate the Meeting Minutes template and the Observation Form provided within this workbook. The
Observation Form outline all the skills you need to demonstrate during this task.
Provide your assessor a copy of the Observation Form. Your assessor will complete the Observation
Form.

6. Conduct each role-play meeting with your volunteers. The discussion and its outcomes
must be based on the identified objective per meeting:
 Discuss business objectives for the next quarter to improve customer
subscriptions
 Discuss plan to open a Healthy Café
7. At the end of each meeting, have each of your volunteers sign off beside their name in
the Meeting Minutes templates. Their signatures must be handwritten.
8. Distribute the Meeting Minutes to each of the participating volunteers via email. You will
need to submit a PDF copy of the email correspondence. The email you will send must
include the following:
This must show that the email was sent after each meeting was conducted.
 Summary of outcomes of each corresponding meeting
 Two Meeting Minutes – one for each meeting undertaken
 PDF copy of the email correspondence containing the summary of outcomes of
each corresponding meeting

Meeting Minutes
Date: 11 February , 2023 Time: 11:00 am Location: conference hall
Purpose of the meeting To discuss the organizational objective and new business project
Facilitator Administration Manager
Attendees Supervisors
Please sign beside your Stakeholders
Staff members
Agenda Item 1Purpose and Objective of the Meeting
Discussion on new market opportunities

Discussion Growth of the business
The main purpose to conduct this meeting is to discuss about the upcoming quarter business plan and
organizational objective to achive 15%market penetration.Other than this, the meeting is also conducted to
discuss about new market opportunities. The company is planning to penetrate the food market ad offers
food products.
Agenda Item 2Issue to be Resolved
Issue of insufficient funds or caital has been resolved

Discussion
During the meeting, several topics or areas are got to know aboutnew market opportunities or the new
food business that the company is planning to introduce. The major issue that is identified in the new
business is the insufficient funds or financia resources for the company. The company not have sufficient
amount of fundsto start the new food business. So, the higher authorirtes of company is requested to the
investors to invest or contribute enough funds in the company.the company also seeks funds from new
investors.
Agenda Item 3Consensus on Meeting Objectives

Mutual discussion or decision is taken

Discussion
a. All the stakehlders and investors are agreed upon the new business plan of the company and takes
decision unanimously.
b. The stakeholders or the investors who attens the meeting were agreed to invest capital or funds in
the new project of the business. The stakehoders also show positive respons eon te marketing
tactics or promotional tools.
Agenda Item 4 Summary of Outcomes
Positive response from stakeholders

Discussion
At the end of the discussion in the meeting, positive response from the stakeholders or investros are
received. The investors or all the stakeholders supports the new business plan of the company. The
stakeholders suggests various markeing tactics o promotional tools that helps to penetrate the market
fastly. Other than this, the investorswere agreed to invest capital or funds in the new food business of the
company.
Meeting Minutes
Date: Time: Location:
Purpose of the meeting To discuss the organizational objective and new business project
Facilitator Administrative Manager
Notetaker HR Manager
Attendees Supervisors
Please sign beside your Stakeholders
Staff members


Learner Name:

Yes No Comments
the meeting with the relevant stakeholders?
1. Use active listening to seek information and understanding of the meeting
 Allow the stakeholders to voice out their

sides regarding the information
 Consider the opinions of the stakeholders

in achieving consensus on the outcomes
 Refrain from conversing with other

stakeholders when someone is speaking
during the meeting
 Avoid doing unnecessary actions such as

checking mobile phone, etc.
2. Use active questioning to seek information and understanding of the meeting
 Use funnel questions to achieve consensus

on the outcomes of the meeting
 Use open questions to gather the opinions

of the stakeholders
3. Use relevant communication protocols in the meeting
 Introduce what the meeting is about
 Let the stakeholders take turns in speaking
 Avoid using negative words when

disagreeing with a proposed solution
4. Contribute to the discussions
 Ask questions about the information
 Present own opinion regarding the

information

 Provide possible solutions for the issue of

the meeting
5. Use analytical processes to achieve consensus on outcomes of the meetings
 Identify the issue of the stakeholders

regarding the information
 Come up with several possible options for

the solution of the issue
 Decide on a solution that everybody agrees

with
6. Lead the discussion in the meetings demonstrating the ability to engage and motivate the
stakeholders
 Ask questions to the stakeholders directly

to encourage them to voice their opinions
 Propose solutions while considering the

opinions of the stakeholders
7. Adapt personal communication style to build trust with the stakeholders and show respect and value
for their opinions
 Listen to the concerns of the stakeholders
 Include the opinions of the stakeholders in

achieving an outcome for the meeting
8. Use relevant vocabulary language to maintain the effectiveness of the interaction with the
stakeholders
 Avoid using technical terms unfamiliar to

the stakeholders involved in the meeting
 Use standard English and followed the rules

of grammar to avoid miscommunication
9. Answer questions clearly and concisely
 Avoid the use of filler words for stalling

such as “uhm”, “so”, “like”
 Explain in a short but meaningful answer
 Answer only what is asked and did not stray

from the context of the question


Record of Assessment
Needs more
Assessment Activity Satisfactory
evidence
Practical Assessment
Part I Task 1 Prepare and Plan Communication Requirements  
Part II Task 1 Prepare Presentation for the Information to be Negotiated to the

 
Target Stakeholder Groups
Part II Task 2 Deliver Presentation  
Part II Task 3 Follow-Up  
Part II Task 4 Evaluate Presentation  
Part III Task 1 Prepare for the Meetings  
Part III Task 2 Undertake the Meetings  
References
Xu, L., Jiang, C., Wang, J., Yuan, J., & Ren, Y. (2014). Information security in big data: privacy and data mining. Ieee
Access, 2, 1149-1176.
Nissenbaum, H. (2020). Protecting privacy in an information age: The problem of privacy in public. In The Ethics of
Information Technologies (pp. 141-178). Routledge.
Rahman, A. A. (2022). Workshop-Style in a Graduate Classroom: Teaching Communication to Business
Students. International Journal of Teaching and Learning in Higher Education, 34(1), 118-123.

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Level 11, 190 Queen St, Melbourne, 3000

Tel: 03 9606 0032 | Web: www.ntca.edu.au

Unit Result Sheet

UnitTitle Communicate with influence

AssessorUseOnly  Initial Submission  Re-Submission

Please attach thefollowingdocumentation to thissheet Assessment Re Assessment Outcome

Assessor Name: Signature: Date:

Name: Signature Date:

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Assessment Resource Summary

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Assessment Cover Sheet

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Assessor Use Only

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Received By (Name): …………………………………….…. Signature: …………………..……….. Date: …………………..………………..

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Assessment Task 1: Written Assessment

Short Answer Questions

Complete the table by identifying the following:

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 4 of 86

Name of your Bounce Fitness

Industry to which the Fitness Industry

a. Media Organisations Relevance

i. Creating a webiste With the help of a website we would be

ii. Mobile apps With the help of a mobile app it would

b. Government Organisations Relevance

i. Education programs The knowledge and information can be

ii. Sports The sports industry is a fitness industry

i. Fitness events It can inspire the large number of

ii. Clubs and gyms It can provide information at a larger

d. Communication Channels Relevance

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 5 of 86

i. Appropriate information If appropriate knowledge is given about

ii. Proper plan Communication channel helps in various

Define cross-cultural communication in the context of a workplace.

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 6 of 86

Complete the table below:

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 7 of 86

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 8 of 86

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 9 of 86

Outline the steps for conducting structured meetings in the workplace.

Steps in Conducting Structured Meetings in the Workplace

Outline the steps for conducting inclusive meetings in the workplace.

Steps in Conducting Inclusive Meetings in the Workplace

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 10 of 86

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 11 of 86

Communication Style Example

a. Passive I really want to have some peace.

b. Aggresive It is not mistake it’s yours.

d. Assertive I respect the rights of disabled people.

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i. What is the communication structure present in the situation?

ii. What is the communication structure present in the situation?

Document: BSBCMM511-Student Assessment Pack | Version: 1.1 | Page 13 of 86

Management of Electronic Information Protection Policies and Procedures

a. Identify the three electronic information covered under this policy.

i. The information shared in this policy is regarding programs.

iii. Third information that is covered in this policy is system-specific polices.

c. Outline the steps to follow if a breach of security in electronic information occurred.

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