JNM - SHIP MANAGEMENT MANUAL

(This section is specific to PT Jala Nusantara Mardika)

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19 Rev Date: 25 April 2023
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1 ROLE OF FEEDBACK IN POLICYMAKING

As a part of the HSSE excellence initiative, feedback is considered essential for continual
improvement of processes. Involvement of key personnel in policy making in way of
feedback is critical.

1.1 SOURCES OF FEEDBACK

Feedback is received from the below sources but not limited to:
From Seafarers during attendance of courses in training centre.
From Seafarers during attendance of Pre-Joining familiarization.
From senior officers during office briefing.
From officers during Seminars.
From vessels safety committee meetings
From Masters ISM review.
From Senior management visits to vessels.
From safety meetings conducted during vessel superintendent visits.
From third party contractors that may address their concerns to Master onboard.
From vendors, agents, contactors.
From Customers.
Circulating industry and fleet incidents.
Industry alert bulletins.
Feedback from group companies.
Open reporting programmes.
From shore staff
DCR resulting from the above

1.2 FORM OF THE FEEDBACK

Feedback may be collected in the following ways;
In way of Feedback Form, no OF-MA-025 collected during interaction with seafarers in
training centre, PJF and office briefing.
Informal comments received during interactions with senior managers and vessel
superintendents
Comments documented in SCMM and Master ISM review.
Through in-house electronic media available to both shore and sea staff.

1.3 EFFECTIVE FEEDBACK

For feedback to be effective it must be:
SPECIFIC and address a particular area, where weakness in policy is felt or an
improvement is imperative for safe operations.
 JNM - SHIP MANAGEMENT MANUAL
(This section is specific to PT Jala Nusantara Mardika)
Rev No: 0.0
19 Rev Date: 25 April 2023
Page: 1 0f 1

May be supported with examples.

1.4 REVIEW OF FEEDBACK

All feedback collected or received is directed to the CMS department, where it is analysed
and reviewed on a six-monthly basis in the management review. A DCR is raised for
effecting changes in the policy.
 JNM - SHIP MANAGEMENT MANUAL
(This section is specific to PT Jala Nusantara Mardika)
Rev No: 0.0
APPENDIX I Rev Date: 25 April 2023
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ANNEX I