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  • Group 3 - Handout - Emotional Intelligence

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    Hoàng Tạ Kim
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    Group 3 presented on emotional intelligence to class 20A7. They defined emotional intelligence as the ability to manage one's own emotions and influence the emotions of others. They discussed how emotional intelligence is important for education, communication, customer service, and business. It allows students to cope with academic environments, form relationships, and helps companies provide better customer service to satisfy customers and improve reputation. For businesses, emotional intelligence creates a better workplace and helps attract and retain talented employees. The presentation concluded with a short practice exercise on emotional intelligence.

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    Group 3 presented on emotional intelligence to class 20A7. They defined emotional intelligence as the ability to manage one's own emotions and influence the emotions of others. They discussed how emotional intelligence is important for education, communication, customer service, and business. It allows students to cope with academic environments, form relationships, and helps companies provide better customer service to satisfy customers and improve reputation. For businesses, emotional intelligence creates a better workplace and helps attract and retain talented employees. The presentation concluded with a short practice exercise on emotional intelligence.

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    © All Rights Reserved
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    11 views10 pages

    Group 3 - Handout - Emotional Intelligence

    Uploaded by

    Hoàng Tạ Kim
    Group 3 presented on emotional intelligence to class 20A7. They defined emotional intelligence as the ability to manage one's own emotions and influence the emotions of others. They discussed how emotional intelligence is important for education, communication, customer service, and business. It allows students to cope with academic environments, form relationships, and helps companies provide better customer service to satisfy customers and improve reputation. For businesses, emotional intelligence creates a better workplace and helps attract and retain talented employees. The presentation concluded with a short practice exercise on emotional intelligence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 10

    VIET NAM NATIONAL UNIVERSITY - HO CHI MINH CITY

    UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES

    EMOTIONAL
    INTELLIGENCE
    Midterm group presentation
    Presenter: Group 3
    Class: 20A7
    Subject: Advanced Listening & Speaking C1
    Instructor: Tạ Kim Hoàng
    Group members

    Phạm Ngọc Sơn

    Vũ Hoài Thu

    Hoàng Anh Thư

    Nguyễn Đoàn Tố Quyên

    Huỳnh Hoàng Trúc


    Main Definition
    What is Emotional

    concepts Intelligence?

    The import of
    Emotional Intelligence
    1. Education
    2. Communication
    3. Customer service
    4. Business

    Conclusion
    A small practice exercise
    Definition
    1.The ability to manage
    people’s own emotions

    2.Influence the emotions of


    other people
    Education
    EQ is as much important as
    IQ in education:

    1. Cope with emotions in an


    academic environment
    2. Form and maintain
    relationships
    Communication Self-control in
    communication

    Manage and
    control emotions

    Stay calm and


    rereact in a very
    reflective manner
    Customer
    Service
    1.Equip companies with the
    empathy
    2.Satisfy customers
    3.Raise companies’
    reputation
    Business
    1.Supporting
    enterprises in creating
    better working place

    2.Attracting and
    retaining gifted
    candidates
    Conclusion
    Practice Exercise
    Emotional Intelligence

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