Sauce & Spoon Project Plan

Task

Milestone: Select Tablet Vendor

Research tablet models
Select tablet model
Select tablet vendor
Create contracts and statement of works for vendor
Milestone: Install tablets
Identify electrician to install tablets
Create contract and SoW for electrician

Receive Tablets

Schedule an appointment with eletrician

Install tablets in bar areas

integrate tablets with pos system
Conduct initial test of tablets
Milestone: Tablets Operational
Connect with marketing department to develop design
Identify menu and coupon values
Implement survey to assess customer satisfation
Enable GPS on all the tablets
Milestone: Train staff
Develop training content
Review training content with third party vendor
Schedule initial training for managers
Pretraining engage with staff members and servers/waiters
Schedule training with staff
Test staff knowledge and usage of training
Milestone: Staff Buy-in
Schedule meeting with Alex and Gilly on impact on tips
Milestone: Launch
Create launch day plan
Have a test run of the tablets for friends and family
ject Plan

Notes Start Date Due Date Duration

4
2
2
2

2
2
shipping delays overseas, utilize older models and then
17
swapout; reduce delays
has to conduct 2 half days, check which time of day is
2
better
4
2
3

9
9
3
2

6
3
2
2
2
2

4
3
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Select Tablet Vendor

Research tablet models
Select tablet model
Select tablet vendor
Create contracts and statement of works for vendor
Milestone: Install tablets
Identify electrician to install tablets
Create contract and SoW for electrician

Receive Tablets
Schedule an appointment with eletrician
Install tablets in bar areas
integrate tablets with pos system
Conduct initial test of tablets
Milestone: Tablets Operational
Connect with marketing department to develop design
Identify menu and coupon values
Implement survey to assess customer satisfation
Enable GPS on all the tablets
Milestone: Train staff
Develop training content
Review training content with third party vendor
Schedule initial training for managers
Pretraining engage with staff members and servers/waiters
Schedule training with staff
Test staff knowledge and usage of training
Milestone: Staff Buy-in
Schedule meeting with Alex and Gilly on impact on tips
Milestone: Launch
Create launch day plan
Have a test run of the tablets for friends and family
 Estimated Confidence
Notes Duration Optimistic Most Likely Pessimistic Rating
(Days) (H/M/L)

4 2 3 6
2 1 2 2
2 1 2 4
2 1 2 4

2 1 2 4H
2 1 2 4H

- get old tablets now from out of state

warehouse
- swap out with new upgraded tablets later
once we receive them
- upgraded tablets have delays overseas 17 7 13 30 H
2 1 2 4H
4 3 4 6H
2 1 2 4L
3 1 2 5H
0
9 1 6 20 M
9 1 6 20 M
3 1 3 5
2 1 2 3
0
6 2 5 10 M
3 2 3 5H
2 1 2 4H
2 1 2 4H
2 1 2 4M
2 1 2 4
0
2 1 2 4
0
4 2 4 5
3 1 3 5
Known Dates
Additional Resources
Title

Best practices for using ipads in restaurants

Four advantages of tablet technology in restaurants
7 steps in successful restaurant tech rollout
sources
Link

lockncharge.com/blog/industry-news/best-practices-for-using-ipads-in-the-restaurant-industry/
https://www.speedlinesolutions.com/blog/advantages-of-tablets-in-restaurants
https://www.qsrautomations.com/blog/kitchen-automation/7-vital-steps-technology-rollout/
Date Added Notes

16-Apr-21
16-Apr
16-Apr
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Average ticket time average 8 minutes for apps, 12-15 for entrees
Faster checkout one minute checkout time
Technical issues less than 5% average technical issues in 6 mos
Order accuracy 100% order accuracy
Customer wait time 10-min or less wait time for a table
 Evaluation Questions Evaluation Indicators
How long did customers have to wait to get a
table? Average wait-time to be seated
How long did customers spend at a table? Average table turn time
How satisfied were customers with tablet? Rating on use of tablet software
Did the tablet increase their dining experience? Yes or no
Are customers receiving correct orders order accuracy
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
How long did customers have to wait to get a
average 8 minutes for apps, 12-15 for entrees table?
one minute checkout time How long did customers spend at a table?
less than 5% average technical issues in 6
mos Howthe
Did satisfied were customers
tablet increase with tablet?
their dining
100% order accuracy experience?
10-min or less wait time for a table Are customers receiving correct orders
 Evaluation Indicators
Average wait-time to be seated
Average table turn time
Rating on use of tablet software
Yes or no
order accuracy
Survey Question
How long did you have to wait to be seated?
How long did you have to wait to get your food?
On a scale from 1-5, 1 being easy and 5 being very difficult, how
easily were you able to input your order?
True or false - I received exactly what I ordered.
How can your experience be improved?
Did ordering from a tablet increase your dining experience?
On a scale from 1-5, 1 being very dissatisfied to 5 being very
satisfed, how satisfied were you with the overall service
Would you come back to the restaurant
If yes, would you seat in an area with a tablet
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3

Multiple choice immediately less than 5 minutes 5-10 minutes

Multiple choice 8-10 minutes 10-15 minutes 15-20 minutes

Scaled very easy easy average

True/False 1 0
Open-ended
Yes/No Yes No

Scaled
Yes/No Yes No
Yes/No Yes No
ends on question type)
Option #4 Option #5

10-15 minutes more than 15 minutes

20-25 minutes more than 25 minutes

difficult very difficult