Professional Documents
Culture Documents
Michelle Deane
Having a good leader requires many things from having excellent communication skills,
to being task oriented, to technology savvy, and even being a good listener. These traits are just a
few ways a leader becomes great as those abilities to troubleshoot, having excellent interpersonal
skills and having the ability to implement new changes can have many challenges as change can
be difficult for some. Taking in consideration that leadership shows the way great leaders do so
by setting the example. This fosters an environment of we are all in this together and allows for a
better more cohesive team. Describing a good leader and the qualities they possess; it is all those
When dealing with any challenging work environment where there is no real sense of
leadership requires a certain level of communication, compassion, and consideration. There must
be a greater understanding that many times people need someone to show them the best way to
handle a problem without becoming overwhelmed with emotion or disregard. In the Case Study
provided (Appendix A) the overwhelming morale is down, there has been more interpersonal
conflicts, teamwork is overall at a low and no connections on any personal outside of work or
even at work. Finding the right balance leadership characteristics is key in this case study as it
can look good on paper however the deliverance and acceptance of the new leadership may not
fully be there.
understanding, active listening, and deep empathy in order to truly get a better understanding of
each person’s struggle. It also calls for a certain level of accountability and culpability regarding
what lead for the decrease in morale through leadership along with obtaining someone who can
foster a certain level of hope and understanding. We, the management team, must take
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responsibility for the lack of discord, take accountability for the way things are now and let them
tell you what you’re looking for. I would hold a townhall style meeting for all in my unit asking
them to help me by describing all the key qualities they are looking for in a leader along with
their issues.
There are a few key leadership qualities needed in order to make this transition a success
as knowing these unique qualities garners a better understanding of our role in a team(Rath &
Press, 2013). Because my top five strengths are restorative, ideation, positivity, individualization
and input, someone who has strengths in communication, achiever, harmony, focus, and
strategic. When there is a level of positivity along with communication that alone sets the pace
for the culture of a positive harmonious, open, work environment is commonplace. This means
the ideas and input created must have a focused strategy for success, taking into account the road
ahead and the challenges faced. To restore a certain level of harmony there must be a desire to
restore how things are and the ability to achieve even better. Together with these qualities
combined we can restore a certain level of hope as it will be the focus of the new leadership,
hope for a better change. We would have to have a clear communication style and be on the
same game plan in order to effectively make positive lasting changes. Units that have such
disorder and discord calls for an understanding, compassionate, listening ear, where honest,
open, frank, communication is vital. This is where an open door policy would be initiated along
with a confidentiality understanding whereas anyone can come to either of us for anything at
Taking on this task of fixing these problems is a challenge only an achiever would want
to take on. This is where I would need to have someone who would not be afraid to work
tirelessly alongside me as we attempt to figure out what has occurred for the morale to go down
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and how to fix this problem among others. An achiever would be someone who can work beside
me to help implement certain ideas and projects along with maintaining deadlines. Having to
manage this type of unit through these types of challenges means there must be a rock I can lean
on to knowing that things are being implemented as discussed. Having that reassurance eases the
mind as finding harmony in this type of situation could be difficult but is very much needed.
When dealing with copious amounts of problems, you can have many various
issues that need to be addressed. Many times, after hearing everyone’s arguments, concerns, and
suggestions there must be compromise which means no one gets everything they want.
Maintaining a certain balance of fairness is key when building new relationships with those who
you will be delegating to as you will the one to hold them accountable as well as sing their
praises. Not only will this type of compromise build a more trusting and balanced environment it
can also lead to more of an inclusive work environment. Because those who have strong
harmony in their leadership can agree just for the sake of harmony, I would incorporate a focus
Focused leaders bring a certain level of drive, follow through with a willingness to get the
task completed. This is needed as related to harmony as it can help allow the leader to be
assertive as the completion of the project would require the truth thereby trumping harmony. A
focused leader that also has strengths in communication can effectively help implement new
ideas that would help boast the overall morale of the unit. A focused leader is also up for many
challenges and changes, within this case study there could be many ups and downs. Taking in
consideration the that the focus is there, communicating all the new implementations in a
Having a leadership team that has an effective communication style helps foster an
environment of learning through experience, growth within the department, company as well as
for personal self, and allows for a certain level of understanding. When utilizing effective
communication, it means that you would be doing lots of active listening, allowing each person
their due quality time, the team needs someone who is willing show compassion and help build
hope through genuine positive actions. The team needs to be rebuilt with sincere understanding
of what occurred prior to their arrival and what needs to be changed in order for the unit to have
a togetherness again. Communicating effectively is key but knowing what the strategy and plan
is critically important as it sets the tone for what needs to get done.
Those who have a strong sense of leadership in strategy can think on the spot and have
alternate ways of doing things. This can help this unit as they can spot out patterns. mistakes,
errors, in any given scenario prompting them to rectify the mistakes and problems. This is a vital
quality needed as this can help create different ways of accomplishing the same goals. Having
someone on the team willing to think outside the box to find a better way of functioning is
Follow up is also an essential part of quality management and safety control where an
evaluation of the new measures is critical. The new measures meaning the new nurse leadership
and this I would do through several different measures at once. I would make sure to touch base
with the new nurse manager several times regarding how she is feeling and if there are ways of
along with confidentiality allowing for the fellow staffers on the unit input on the new
management team, its new polices, procedures, and implementations. With the open-door policy
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it will allow for anyone at anytime with any concerns the ability to share it without any
prejudice.
Finding the right balance and creating the perfect work environment is possible but it
takes a constant desire from all to continuously work on making things better. This is a behavior
that is developed overtime through fostering of positive, personal professional growth along with
excellent work ethics. Having a leadership role means holding yourself accountable first prior to
making any judgments or punishments as a leader that is willing to self-reflect can also garner a
certain level of respect. When asking others the qualities that matter in a leader, you will hear all
different responses as everyone has different priorities. Knowing that means that the first step in
being great in anything especially leadership, is knowing where your own strengths and
weaknesses lie.
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References
Rath, T., & Press, G. (2013). Strengths based leadership: Great leaders, teams, and why people
Appendix A
Instructions Situation
You are the Director of a nursing department in a large, urban health care system. The
Nurse Manager of the department has just resigned. You, as the Director, are in the process of
interviewing candidates to fill the Nurse Manager position. The department has experienced an
• As Director of the Department, you will decide what type of leader would be most
effective in leading this department, considering the current workplace culture and situation. Best
interviewing, and incorporating “right fit.” Build a profile of a leader you believe would be the
• Utilizing Rath & Conchie (2008), choose the top five strengths you believe are most
important to lead this team at this time. Discuss these five strengths and how they might
positively influence the group dynamics and team development. Discuss how the new leader will
• As Director, you will also conduct a follow up evaluation of the workplace to determine
if the new leader is a good fit, and how effective the new leader is in effecting positive change.
• How will your top five strengths combine with the nurse manager’s top strengths to