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Unit 4: On the Job PEARSON ALL RIGHTS RESERVED.

Lessons 1 & 2: Grammar

A Complete
 the conversations. Use the phrases in the box. Some phrases can be
separated.
B

C count on figure out get over hand out

D help out point out show up put together

E 1. A: Can you show me how to set up the printer?

F B: I’ll try, but I don’t know if I can figure it out .

G 2. A: I think Sam is upset that he didn’t get the job.

B: I’m sure he is, but he’ll it. In a few days he’ll feel better.

3. A: Can you the new supervisor for me?

B: That’s her, over in the corner. She has blond hair and wears glasses.

4. A: We’ve got a lot to do to finish this project.

B: You can me to help whenever you need.

5. A: What do we need to do to finish?

B: We need to a final report and then we’re done.

6. A: Do you like working with Marta?

B: Yes, she’s always willing to when you need it.

7. A: Kevin didn’t for his shift last night.

B: I’ll call him. It is unlike him to miss work and not notify someone.

8. A: Can I help with anything at the meeting?

B: Yes, please. Take these forms and employee handbooks and them
to each new employee.

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 PILOT COPY ONLY.
A DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.
B Complete
 the phrasal verbs. Use the particles in the box. Some particles may be used
more than once.
C

D off on out over together up

E 1. Who helped you put together this report? It’s very well done.

F 2. Mike is upset that his co-worker got a promotion and he didn’t, but he’ll get it.
3. I couldn’t figure what to do next, but Min-Ji helped me.
G
4. Don’t forget to turn the computer and the printer when you’re finished.
5. Bruno didn’t show for his shift last night. Is something wrong?
6. Could you please look at this and point any mistakes?
7. We need to have a meeting to talk these new company policies.
A 8. Elsa wants to take a vacation next month. She is counting us to manage the
store while she is gone.
B

C Write
 sentences. Replace the underlined words with the pronouns her, him, it, or them.

D 1. Jose and I talked over the office procedures.

Jose and I talked them over.
E

F 2. We figured out the accounting problem.

3. Could you please help Alba out? She’s new.

4. I put together the documents for the new project.

5. Let’s bring up that issue at the staff meeting.

6. I signed Jim up for extra shifts. He wants more hours.

7. We looked up that procedure in the policy manual.

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 PILOT COPY ONLY.
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Lesson 3: Workplace, Life, and Community Skills
PEARSON ALL RIGHTS RESERVED.

A Look at the company employee website. Read the sections about benefits.
Check (  ) the topics that are mentioned.
B
❑ a. working overtime ❑ d. dates for being paid
C
❑ b. changing your dental plan ❑ e. paid time-off
D
❑ c. holiday time-off ❑ f . vacation request forms
E

F
Lightning Technologies HOME | RESOURCES | POLICY | MISSION | CONTACT US
G
NOTICE
• All overtime must be approved by your supervisor.
• Talk to your supervisor as soon as you know you might be working overtime.
• You are allowed to work a maximum of seven hours of overtime per week.
• Remember, if overtime hours are not approved, you will not be paid!

CHANGE IN PAID TIME OFF

After 90 days of employment, all full-time employees are eligible for the following paid time-off (PTO):

Sick days Vacation days

5 sick days per year The number of vacation days is now based on the length of
service:
90 days - 2 years: 5 days
3 - 4 years: 8 days
5 - 9 years: 10 days
10 years or more: 15 days

You must request vacation days at least two weeks in advance. Please submit a Vacation Request Form
to your supervisor for approval.

DEADLINE FOR CHANGES TO HEALTH BENEFITS

You must make changes to your medical and dental benefits plan before April 30. During this open
enrollment period you may:
• Choose a different medical or dental plan.
• Remove a family member from your plan.
• Add a family member to your plan.

B WRITE ABOUT IT. Find three benefits websites for three different types of government employee.
Which employee has the best benefits plan? Why? Write three sentences.
C

G
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 A
PILOT COPY ONLY.
B DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.
C Read
 the company employee website again. Read the statements. Circle True or
False.
D
1. Employees must ask their supervisor for permission True False
E to work overtime.
F 2. Employees can work eight overtime hours in a week. True False

G 3. Employees cannot change health benefits after True False

A April 30.
4. After 10 years, employees get 15 vacation days. True False
B
5. Employees must submit a form to take a sick day. True False
C

D Look
 at the bar graph. Answer the questions.

E Most Common Employee Benefits

F 100
90%
G
80 77% 76%
71%
60%
60
49%

40

20 15%

0 Life Vacation Holiday Medical Retirement Education Child-care

insurance pay pay care plans assistance assistance

1. Which type of benefit is offered by the most employers?

2. Which is offered by the fewest employers?
3. What percentage of employers offer retirement plans?
4. What percentage of employers help employees pay for school?
5. Which benefit is offered by 71 percent of employers
6. Which benefit is offered by 77 percent of employers?

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 PILOT COPY ONLY.
DO NOT DUPLICATE WITHOUT PERMISSION.
Lessons 4 & 5: Grammar
PEARSON ALL RIGHTS RESERVED.

A Put
 the words in the correct order. Write negative yes / no questions.
B 1. A: Didn’t you work on Monday? (you / didn’t / work / on Monday)

C B: No, I didn’t. I worked on Tuesday.

D 2. A: (have / a uniform / wear / you / don’t / to)

E B: No, I don’t. There’s no company dress code.

F 3. A: (they / yet / opened / haven’t / the store)

G B: No, they don’t open until nine o’clock.

4. A: (start / new job / he / his / last week / didn’t)

B: No, he didn’t. He starts in two weeks.

5. A: (she / a training session / had / hasn’t)

B: Yes, she had one last week, and she’ll have another next week.
A

B Read
 the conversations. Complete the negative yes / no questions.

C 1. A: Shouldn’t Tina clock out when she goes on break?

D B: Yes, she should. I’ll talk to her about that.

E 2. A: you read the company policy memo last week?

F B: No, I didn’t. I was out sick last week.

G 3. A: they used all their vacation days?

B: No, they haven’t. I think they have a few days left.

4. A: you finish that paperwork tomorrow?

B: No, I can’t. It has to be finished by the end of the day.

5. A: he already learned that procedure?

B: Yes, he has, but he wants to review it.

6. A: the new employees attending this meeting?

B: No, they aren’t. They have a different meeting tomorrow.

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 A
PILOT COPY ONLY.
B DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.
C Complete
 the conversation. Write negative questions.

D 1. A: My new job isn’t going very well.

E B: Why not? Didn’t you get the position you wanted?

(you / did / get the position you wanted)
F A: Not exactly. I wanted to be a server, but I’m washing dishes instead.
G B: That’s too bad.
(you / did / tell them you wanted to be a server)
A: Well, yes, but they need dishwashers right now.

2. A: I want to go to the party on Saturday, but I have to work.

B: Oh no,
(you / did / tell your boss you needed that night off)
A: Yes, but I’m on the schedule.
A B:
(someone else / can / work)
B
A: I don’t know. I’m going to find out.
C

D Read
 the conversations. Write negative yes / no questions with your own ideas. Use
the words in the parentheses to help you.
E
1. A: I don’t know how to complete this paperwork.
F
B: Didn’t your supervisor tell you how to do it? (your supervisor tell you)
G
2. A: Tom had worked until 11 P.M. last night.
B: (usually finish by 7 P.M.)

3. A: I forgot to clock out when I finished work yesterday.

B: (tell your supervisor)

4. A: They cleaned the kitchen when they got into work this morning.
B: (usually clean at night)

5. A: We all have to work extra shifts next month.

B: (hire more workers)

6. A: I’m so tired. I haven’t stopped working since seven o’clock.

B: (take a break)

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 PILOT COPY ONLY.
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Lesson 6: Reading
PEARSON ALL RIGHTS RESERVED.

A  Listen and read.

B FOOD SAFETY IN RESTAURANTS
C Restaurants must follow strict food safety rules. If restaurants don’t have the right hygiene procedures, customers
could get very ill from food poisoning. Inspectors could also shut down a restaurant if it doesn’t follow the
D correct food safety guidelines. Here are five important hygiene tips you should follow if you work in a restaurant.

E WASH YOUR HANDS BEFORE AND AFTER TOUCHING FOOD

5 One cause of food poisoning is germs that spread from your hands. Every day, your hands are exposed to all types
F of germs, which can be passed on to any food you handle. To prevent this, wash your hands regularly.
Some foods, such as raw meat, fish, and poultry, can also contaminate other foods. These foods have lots of
G germs, which could be passed on to any other food you touch. Always scrub your hands with warm, soapy water
after handling these foods.

10 KEEP ALL WORK AREAS AND EQUIPMENT CLEAN

Besides washing your hands, you should wash all work surfaces.
S.? Sanitize food preparation areas, cutting boards, and counters. Clean
up any spills quickly. Sweep and clean floors with disinfectant twice
e a day. Never thaw meat on a counter – keep it in the refrigerator.
15 Remember to also sanitize any utensils or equipment used.

STORE FOOD CORRECTLY

Keep food, such as raw meat, fish, or chicken, away from other
foods. Put these items in containers so they don’t drip and
contaminate other foods. Keep them in the fridge at 41°F or below.
20 Put away any unused food as soon as possible. Throw away any perishable food, such as meat, seafood, or
chopped vegetables, that has been left at room temperature longer than two hours.

WASH FRUITS AND VEGETABLES

Fresh produce, such as lettuce, tomatoes, and carrots, may have germs on its skin. Even peeled vegetables can
have germs on the surface, too. To avoid the risk of spreading these germs, wash them well with cold water.
25 COOK FOOD TO THE RIGHT TEMPERATURE
Cooking food will kill most germs. However, the food needs to be cooked to the correct temperature. When
cooking meat, fish, or poultry, use a meat thermometer to make sure it is cooked thoroughly.
By following these tips, you can make sure that your kitchen stays safe and that customers will enjoy their meals.
Finally, if you’re unsure about these tips, talk them over with your manager.

B DEVELOP
 YOUR ACADEMIC SKILLS. Read the Academic Skill. Academic Skill:
Answer the question. Recognize restatements
C
What sentence repeats the information in this statement in line 5? When you read, look for
D “One cause of food poisoning is germs that spread from your information that the author
E hands.” repeats or explains again
a. “Every day, your hands are exposed to all types of germs, with different words.
F
which can be passed on to any food you handle.”
G b. “Some foods, such as raw meat, fish, and poultry, can also contaminate other foods.”

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 A
PILOT COPY ONLY.
B DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.
C IDENTIFY.
 What is the main idea of the article?
A
D a. Preventing the spread of germs in a restaurant is very difficult.
B b. There are several food safety guidelines you should follow if you work in a restaurant.
E c. Avoid cooking with meat, fish, or chicken if possible.
C
F
D CITE
 EVIDENCE. Complete the sentences. Where is the information? Write the line number.
G
Lines
E 1. Customers could get very sick if .
a. they eat raw vegetables
F
b. they don’t wash their hands
G c. you don’t follow food safety guidelines
2. Raw meat, fish, and poultry should be .
a. washed with cold water
b. kept separate from other foods
c. kept at room temperature
3. If some seafood has been left at room temperature for more than two hours,
you should .
a. throw it out
b. cook it as soon as possible
A c. refrigerate it
4. Fresh fruit and vegetables can sometimes .
B
a. go bad in less than two hours
C b. contain germs in their skin
c. be stored at room temperature
D

E INTERPRET VOCABULARY. Complete the sentences.

F 1. The words food poisoning in line 2 means

A .
a. an illness caused by germs in food b. an illness caused by eating too much
B
G
2. The word contaminate in line 7 means .
C a. to put something in a container b. to spread germs to something else

D 3. The word perishable in line 20 means .

a. tastes very bad b. can go bad quickly
E

F SUMMARIZE. What are the most important ideas in the article? Write three sentences.

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 PILOT COPY ONLY.
DO NOT DUPLICATE WITHOUT PERMISSION.
Lessons 7 & 8: Grammar
PEARSON ALL RIGHTS RESERVED.

A Cross out the incorrect words.

B Our manager asked the team work / to work faster. She said / advised to us, “We aren’t

C meeting our quotas. We all need to speed up.” We asked her suggest / to suggest ways to
work faster. We said / told, “We don’t know how to work faster.” She told us help / to help
D
each other more. She said / told us, “If you help each other out, you’ll work faster and meet
E
your quotas.” However, she also reminded us not forget / not to forget about safety. She
F
said / warned us, “It’s easy to forget about safety when you work quickly.”
A
G
B Complete Emma’s email to summarize a training session.

C
To: brian.cortez@timbersource.org
D From: emma.johnson@timbersource.org
Subject: Today's Training Session
E

F Hi Brian,

G Here’s what we did in our training today:

First, the instructor asked us to summarize yesterday’s training session. That was
1. (ask / us / summarize)
hard because I couldn’t remember everything! Then, he in
2. (tell / us / work)
groups and review the employee handbook. He our
3. (ask / me / lead)
group, so I’m glad I read the handbook last night! He any
4. (say / write down)
questions we had about the handbook. Our group had a lot of questions. After that, he
everyone’s questions. That was really useful. I took notes
5. (ask / the group / discuss)
for you on that. He our notes before our first shift. Let me
6. (advise / everyone / review)
know if you have questions!

Emma

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 A
PILOT COPY ONLY.
B DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.
C Read
 a supervisor’s instructions to a group of new employees. Rewrite her direct commands. Use
indirect speech.
D

1. Please arrive on time. (tell) She told us to arrive on time.

2. Wear comfortable clothes. (tell)
3. Don’t wear jeans. (ask)
4. Check the information sheet every day. (say)
5. Wash your hands before starting a shift. (instruct)

A 6. Take a 20–minute break every shift. (say)

7. Please don’t take a longer break. (ask)
B
8. Sign your time card at the end of a shift. (remind)
C

D Read Jane's notes. Correct five more mistakes.

E I was really nervous when I first started working as a server at Kip’s

to
F Restaurant. My boss, Terry, told me not worry, but it was hard. Terry ask me
>

G to start by watching him take an order. He said me to pay attention to how he

wrote everything down. It seemed really easy when I watched him do it! Then,
he asked to take the next order. He advised me repeat the order back to the
customer to make sure it was correct. And he reminded me not be nervous.
Of course I was, but the customer was very nice, and I didn’t forget anything!

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 PILOT COPY ONLY.
DO NOT DUPLICATE WITHOUT PERMISSION.
Lesson 9: Writing
PEARSON ALL RIGHTS RESERVED.

A R
 ead the email. Which subject line is the most
suitable for this email? Writing skill: Use email structure
B
Write the email topic in the subject line. The
a. “Recent meeting”
C b. “Ways to reduce paper usage” subject line is the first information the reader sees.
Use the body of the email to make suggestions.
D c. “Important!”

E Subject:
F Hi Lucas,
G Recently we had a meeting to talk about ways that we can make our office more environmentally
friendly. You asked us to come up with some recommendations. One subject I think we can
improve on is our use of paper. I am writing this email to suggest two ideas.
• Set the copiers to print on both sides of the paper. Most employees print only on one side.
Printing on both sides would cut our paper usage by 50 percent.
• Put a paper recycling bin next to every copier. Most of the paper we use is thrown away in
the regular trash cans. We have only one recycling bin for paper, and it is near the mailroom. If
we place one paper recycling bin near each copy machine, more paper will be recycled.
Thank you for considering these suggestions. I hope that we can discuss them at our next
meeting.
A

B Read the office email. Correct five more mistakes.

C
Subject:
D talked
In our last meeting, we talk about the problem of keeping the restaurant kitchen clean. You tell
E us to think of some ways to solve this problem. Here is some suggestions:
F • Cooks shouldn’t wait until the end of a shift to cleaning. We should to train new cooks to clean
as they cook.
G
• We should schedule one cook to stay longer to clean at the end of each shift.
• We should assign one person to supervise and approve all cleaning.
A
Thank you for considering my suggestions. I hope we can talk over them week.
B

C Read the email in Exercise B again. Which subject line is the most suitable for this email?

D a. “How to keep the kitchen clean”

b. “Kitchen problems”
E c. “New suggestions”

G
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 PILOT COPY ONLY.
Lesson 10: Soft Skills at Work DO NOT DUPLICATE WITHOUT PERMISSION.
PEARSON ALL RIGHTS RESERVED.

A DEFINE.
 Complete the sentence.

B A person who is adaptable .

a. complains about problems to their manager
C b. gets upset with changes at work
D c. learns how to handle new situations
A

BE
IDENTIFY.
 Read the conversations at work. In which conversations do the people
show that they are adaptable? Check (  
) the conversations.
CF
G ❑ 1. Taha: Hi, Ana. Did you see the new work schedule?
D
Ana: Yes, I did. It says that I now have to work until 8 P.M. on Wednesdays
E and Fridays.

F Taha: Really? Don’t you usually pick your son up at 4 P.M. during the week?

G Ana: Yes, I do, but it’s OK. I asked my husband to pick him up on those days instead.

❑ 2. Ting: Hi, Mona. How are you getting on with the new accounting software?
Mona: Well, actually, it’s quite difficult.
Ting: Didn’t you do the training?
Mona: Yes, I did, but there are still some things I can’t figure out. However, I asked Ren
to help me. He has a lot of experience using the software.

❑ 3. Teresa: I’m very upset. My supervisor gave me a really bad performance review.
Omar: Why? What happened?
Teresa: She pointed out all the mistakes that I made in my last report. She said she
A couldn’t count on me anymore! It’s OK, though. If I lose my job, I’ll get over it.
There are lots of other jobs I could do.
B

C ANALYZE.
 Read the situations in Exercise B again. What are the different ways that
people show they are adaptable?
D
❑ a. is confident about finding another job
E
❑ b. tries to figure out how to increase production
F
❑ c. is flexible with their time
G
❑ d. asks for help when it’s needed
❑ e. complains about very high quotas

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