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  • Soft International Pvt. LTD.: Sr. No.: CS-2278

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    MAHESH KARBHARI
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    This document is a service report from Softlink International Pvt. Ltd. addressing a case transfer issue for a client at PMS 3GTWY Govt. Rajaji Hospital in Alwarpuram, India. The support engineer carried out remote support on March 1st, 2021 and traced the issue to case duplication in the MIS system. The engineer deleted temporary data and had the user transfer a case from the Phillips system. The case transfer issue was then resolved successfully.

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    This document is a service report from Softlink International Pvt. Ltd. addressing a case transfer issue for a client at PMS 3GTWY Govt. Rajaji Hospital in Alwarpuram, India. The support engineer carried out remote support on March 1st, 2021 and traced the issue to case duplication in the MIS system. The engineer deleted temporary data and had the user transfer a case from the Phillips system. The case transfer issue was then resolved successfully.

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    9 views1 page

    Soft International Pvt. LTD.: Sr. No.: CS-2278

    Uploaded by

    MAHESH KARBHARI
    This document is a service report from Softlink International Pvt. Ltd. addressing a case transfer issue for a client at PMS 3GTWY Govt. Rajaji Hospital in Alwarpuram, India. The support engineer carried out remote support on March 1st, 2021 and traced the issue to case duplication in the MIS system. The engineer deleted temporary data and had the user transfer a case from the Phillips system. The case transfer issue was then resolved successfully.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Sr. No.

    : CS-2278

    SoftLink International Pvt. Ltd.


    2, Anand Park, Aundh,
    Pune - 411 007, India
    Tel : +91 20 2588-2279, 6604-4444
    Fax : +91 20 2588-3784
    Customer Support - Service Report

    CLIENT SITE : PMS 3GTWY Govt. Rajaji Hospital CALL LOGGED 01-Mar-2021
    ON :

    ADDRESS : Alwarpuram REMOTE SUPPORT 01-Mar-2021


    DATE :

    CONTACT NAME : GIRI TEL NO. : 9840166053 JOB STATUS : Completed

    KARTHIK 9159253259

    PRODUCTS : HCPDICOMNET VERSION NO. : 5.0

    SUPPORT VISIT : CustomerComplaint CALL TYPE : Remote

    PROBLEM REPORTED : case transfer issues.

    TASKS CARRIED OUT : Issue traced successfully.


    Case duplication issue observed in MIS.
    case deletion carried out.
    Removed temporary Data belongs to case from Our Machine.
    Asked User to transfer case from Phillips system.

    STATUS / REMARKS : case transfer issues resolved successfully.

    SoftLink Support Engineer Client Name : OEM / Distributor :

    PMS 3GTWY Govt. Rajaji Hospital Philips Medical Systems

    Signature : Signature : Signature :

    Name : Name : Name :


    Mahesh . Karbhari

    Disclaimer: This report is generated by SoftLink MIS. No signature is required.

    04-Apr-2021 www.softlinkinternational.com 1

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