Form GPA

Rev. 1 No. 05274-EL/24/R1

Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP

CUSTOMER DATA
Company Name : BKL. WARMAF (SETIABUDI)
Address : ,,,
Phone / Fax / E-Mail : / /
Contact Person :
PRODUCT USED
TYPES DETAILS
ELECTRODE SO : No. Date:
OTHERS Type – Size : ZFIWNKMMA140##
Batch No. : 18115162
Quantity : (products in problem)
Application :
Current Type : DC 140 Ampere
PROBLEM
Details: Reported by:
Mesin las mati total, tolong untuk diperbaiki (sudah tidak garansi)

Anisa Prasetyo
Sales Exec. / Senior Sales Exec.
Date: 2/23/2024 10:00 AM
Acknowledged by:

Chandra Liman Jaya

Senior Sales Exec.
Date: 3/7/2024
Acknowledged by:

Suharto -
Area Manager
Date: 3/7/2024
CATEGORY
Code CFF : R-S-I
Class : Request
Subclass : Servicing
Product Origin :
Details :

ANALYZE ROOT CAUSE OF PROBLEM

terjadi kerusakan pada bagian controller , igbt dan aksesoris
 Form GPA
Rev. 1 No. 05274-EL/24/R1
Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP

CORRECTIVE ACTION
Action PIC Date
- Mesin diperiksa oleh teknisi Ahmad basahil tanggal 07 Ahmad basahil 3/14/2024
Maret 2024
- informasi pergantian sparepart kepada sales yang
bersangkutan melalui
MPR Ref . No. TS AB/01/07/03/24 pada tanggal 07 Maret
2024
- Persetujuan servis oleh sales pada tanggal 12 Maret 2024
PREVENTIVE ACTION
Action PIC Date

Target of Completion Date: Analyzed by: Approved By

3/22/2024 CustService R123 Hadi Sunyoto

Marketing Service / Customer Service Sales & Marketing Mgr. / Export Mgr
Date: 3/14/2024 Date: 3/14/2024
FOLLOW-UP STATUS
- Mesin dikerjakan oleh teknisi Ahmad basahil tanggal 14 MARET 2024 Verified by:
- Pergantian sparepart yang rusak
- Pengetesan Mesin setelah diservis :
OCV : 60 V
CCV : 30 - 34 V
AMPERE OUTPUT : 140 A max
AMPERE INPUT : 23 - 25 A CustService R123
FREKUENSI : 50 hzTES LAS : 5 batang 3.2 mm 6013 , 10 batang 2.6 mm Marketing Service /
6013 Customer Service
Date: 3/22/2024
- Mesin dikembalikan kepada sales yang bersangkutan
- dokumen servis terlampir :
NO WO : GALA/01559-E/24/J
NO MPR : TS AB/01/07/03/24
COPIES
(No) Sales Admin (No) Factory Manager (No) QA Manager (No) Export Manager (No) Finished Goods Store

(No) Sales Manager (No) R&D Manager (No) Managing Director (No) Purchasing Manager 

# Ket. Revisi: Market Service Spv. berubah menjadi Marketing Service.