Form GPA

Rev. 1 No. 05234-EL/24/R3

Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
CUSTOMER DATA
Company Name : PT. CITRA MUSI LESTARI
Address : ,,,
Phone / Fax / E-Mail : / /
Contact Person :
PRODUCT USED
TYPES DETAILS
ELECTRODE SO : No. SO23010807 Date:
OTHERS Type – Size : ZFIWNK400I##
Batch No. : 190901514
Quantity : 1.00 UNIT (products in problem)
Application : PMKS
Current Type : DC 400 Ampere
PROBLEM
Details: Reported by:
Mohon dilakukan service dan jika ada pergantian spare part mohon
untuk di berikan estimasi harga terlebih dahulu

Jhon Friadi
Sales Exec. / Senior Sales Exec.
Date: 2/13/2024 10:45 AM
Acknowledged by:

AM Tanseriyadi
Senior Sales Exec.
Date: 2/13/2024
Acknowledged by:

AM Tanseriyadi
Area Manager
Date: 2/13/2024
CATEGORY
Code CFF : R-S-I
Class : Request
Subclass : Servicing
Product Origin :
Details :
 Form GPA
Rev. 1 No. 05234-EL/24/R3
Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
ANALYZE ROOT CAUSE OF PROBLEM
terjadi kerusakan pada kontroler dan fan

CORRECTIVE ACTION
Action PIC Date
- Mesin diperiksa oleh teknisi Ahmad basahil tanggal 5 Ahmad basahil 3/4/2024
Februari 2024
- informasi pergantian sparepart kepada sales yang
bersangkutan melalui
MPR Ref . No. TS AB/01/06/02/24 pada tanggal 6 Februari
2024
- Persetujuan servis oleh sales pada tanggal 04 Maret 2024
PREVENTIVE ACTION
Action PIC Date

Target of Completion Date: Analyzed by: Approved By

3/18/2024 CustService R123 Hadi Sunyoto

Marketing Service / Customer Service Sales & Marketing Mgr. / Export Mgr
Date: 3/4/2024 Date:
FOLLOW-UP STATUS
- Mesin dikerjakan oleh teknisi Ahmad basahil tanggal 5 Maret 2024 Verified by:
- Pergantian sparepart yang rusak
- Pengetesan Mesin setelah diservis :
OCV : 60 V
CCV : 30 - 34 V
AMPERE OUTPUT : 365 A max
AMPERE INPUT : 23 - 25 A CustService R123
FREKUENSI : 50 hzTES LAS : 5 batang 3.2 mm 6013 , 10 batang 2.6 mm Marketing Service /
6013 Customer Service
Date: 3/18/2024
- Mesin dikembalikan kepada sales yang bersangkutan
- dokumen servis terlampir :
NO WO : GALA/01555-E/24/J
NO MPR : TS AB/01/06/02/24
COPIES
(No) Sales Admin (No) Factory Manager (No) QA Manager (No) Export Manager (No) Finished Goods Store

(No) Sales Manager (No) R&D Manager (No) Managing Director (No) Purchasing Manager 

# Ket. Revisi: Market Service Spv. berubah menjadi Marketing Service.