Form GPA

Rev. 1 No. 04264-WM/23/R3

Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
CUSTOMER DATA
Company Name : CV. CITRA MANDIRI RAYA
Address : CV. CITRA MANDIRI RAYA, BRG D KIRIM KE: "PT. SINAR INTI BERKAH SEJAHTERA", JL. RAYA
CURUG KM 5,7, TANGERANG.
UP. SUPRIADI - 081396282949, , Indonesia
Phone / Fax / E-Mail : / /
Contact Person :
PRODUCT USED
TYPES DETAILS
WMESIN SO : No. 20013932 Date:
OTHERS Type – Size : FIWCUT100##
Batch No. : 230309051
Quantity : 1.00 UNIT (products in problem)
Application :
Current Type : Ampere
PROBLEM
Details: Reported by:
Mesin tidak garansi,segera dicek dan diperbaiki oleh ariyadi,dan biaya
ditanggung customer

Sucipto -
Sales Exec. / Senior Sales Exec.
Date: 4/5/2023 10:49 AM
Acknowledged by:

AM Tanseriyadi
Senior Sales Exec.
Date: 4/5/2023
Acknowledged by:

AM Tanseriyadi
Area Manager
Date: 4/5/2023
CATEGORY
Code CFF : R-S-I
Class : Request
Subclass : Servicing
Product Origin :
Details :
 Form GPA
Rev. 1 No. 04264-WM/23/R3
Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
ANALYZE ROOT CAUSE OF PROBLEM
Mesin tidak bisa memotong , setelah di lakukan pengecekan kemungkinan di bagian key toch control rusak

CORRECTIVE ACTION
Action PIC Date
Cek mesin /05/05/2023/ ariyadi ariyadi 5/5/2023
Tes Welding /ariyadi
Service mesin /ariyadi

PREVENTIVE ACTION
Action PIC Date
Pastikan mesin di pakai secara teratur dan di service oleh ariyadi 5/5/2023
sales yang bersangkutan

Target of Completion Date: Analyzed by: Approved By

5/10/2023 CustService R123 Hadi Sunyoto

Marketing Service / Customer Service Sales & Marketing Mgr. / Export Mgr
Date: 5/5/2023 Date: 5/5/2023
FOLLOW-UP STATUS
Verified by:

Marketing Service /
Customer Service
Date:
COPIES
(No) Sales Admin (No) Factory Manager (No) QA Manager (No) Export Manager (No) Finished Goods Store

(No) Sales Manager (No) R&D Manager (No) Managing Director (No) Purchasing Manager 

# Ket. Revisi: Market Service Spv. berubah menjadi Marketing Service.