Form GPA

Rev. 1 No. 04633-WM/23/R1

Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
CUSTOMER DATA
Company Name : PT ZEE KARYA TEHNIK SEJAHTERA
Address : ,,,
Phone / Fax / E-Mail : / /
Contact Person :
PRODUCT USED
TYPES DETAILS
WMESIN SO : No. SO 23010644 Date:
OTHERS Type – Size : FIWCUT100##
Batch No. : EK100CT007
Quantity : 1.00 PCS (products in problem)
Application : Kontruksi
Current Type : DC 100 Ampere
PROBLEM
Details: Reported by:
Mesin enka cut 100 tidak bisa untuk memotong dan mati2. Tolong
diganti unit baru

Chandra Liman Jaya

Sales Exec. / Senior Sales Exec.
Date: 8/21/2023 4:21 PM
Acknowledged by:

Suharto -
Senior Sales Exec.
Date: 8/21/2023
Acknowledged by:

Suharto -
Area Manager
Date: 8/25/2023
CATEGORY
Code CFF : C-QPRO-I
Class : Complaint
Subclass : Quality of Product
Product Origin :
Details :
 Form GPA
Rev. 1 No. 04633-WM/23/R1
Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
ANALYZE ROOT CAUSE OF PROBLEM
Mesin sudah diperiksa oleh teknisi jakarta

CORRECTIVE ACTION
Action PIC Date
setelah pengetesan mesin menyalah normal , namun Ahmad basahil 10/2/2023
aksesoris sudah bekas pakai

PREVENTIVE ACTION
Action PIC Date

Target of Completion Date: Analyzed by: Approved By

10/2/2023 CustService R123 Hadi Sunyoto

Marketing Service / Customer Service Sales & Marketing Mgr. / Export Mgr
Date: 10/2/2023 Date: 10/2/2023
FOLLOW-UP STATUS
- Mesin sudah ditukar dengan yg baru oleh sales chandra setelah Verified by:
konfirmasi dengan bpk. alfian
- Mesin yang bermasalah dengan seri number EK100CT007 akan dijadikan
unit demo sales

CustService R123
Marketing Service /
Customer Service
Date: 10/2/2023
COPIES
(No) Sales Admin (No) Factory Manager (No) QA Manager (No) Export Manager (No) Finished Goods Store

(No) Sales Manager (No) R&D Manager (No) Managing Director (No) Purchasing Manager 

# Ket. Revisi: Market Service Spv. berubah menjadi Marketing Service.