Form GPA

Rev. 1 No. 05185-EL/24/R1

Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
CUSTOMER DATA
Company Name : CV. SURYA PRATAMA
Address : CV. SURYA PRATAMA, JL. KARTINI IV NO. 15A RT: 007 RW: 005 KEL. KARTINI KEC. SAWAH
BESAR, KOTA/KAB. JAKARTA PUSAT DKI JAKARTA 10750, Indonesia
Phone / Fax / E-Mail : / /
Contact Person :
PRODUCT USED
TYPES DETAILS
ELECTRODE SO : No. SI23016966 Date:
OTHERS Type – Size : ZFIWNK165##
Batch No. : 171113945
Quantity : 1.00 UNIT (products in problem)
Application : WORKSHOP
Current Type : 165 Ampere
PROBLEM
Details: Reported by:
MESIN EROR. TOLONG DIPERBAIKI

Yohanes Edo
Sales Exec. / Senior Sales Exec.
Date: 1/25/2024 9:01 PM
Acknowledged by:

Subekti Sadikin
Senior Sales Exec.
Date: 1/25/2024
Acknowledged by:

Suharto -
Area Manager
Date: 1/26/2024
CATEGORY
Code CFF : R-S-I
Class : Request
Subclass : Servicing
Product Origin :
Details :
 Form GPA
Rev. 1 No. 05185-EL/24/R1
Date 06.04.2011
PT GALA PERDANA AGUNG
CUSTOMER FEEDBACK & FOLLOW-UP
ANALYZE ROOT CAUSE OF PROBLEM
Terjadi kerusakan pada bagian bottom card dan switch

CORRECTIVE ACTION
Action PIC Date
- Mesin diperiksa oleh teknisi Ahmad basahil tanggal 30 Ahmad basahil 2/2/2024
Januari 2024
- informasi pergantian sparepart kepada sales yang
bersangkutan melalui
MPR Ref . No. TS AB/03/31/01/24 pada tanggal 31Januari
2024
- Persetujuan servis oleh sales pada tanggal 02 Februari 2024
PREVENTIVE ACTION
Action PIC Date

Target of Completion Date: Analyzed by: Approved By

2/16/2024 CustService R123 Hadi Sunyoto

Marketing Service / Customer Service Sales & Marketing Mgr. / Export Mgr
Date: 2/2/2024 Date:
FOLLOW-UP STATUS
- Mesin dikerjakan oleh teknisi Ahmad basahil tanggal 13 Januari 2024 Verified by:
- Pergantian sparepart yang rusak
- Pengetesan Mesin setelah diservis :
OCV : 60 V
CCV : 30 - 34 V
AMPERE OUTPUT : 165 A max
AMPERE INPUT : 23 - 25 A CustService R123
FREKUENSI : 50 hzTES LAS : 5 batang 3.2 mm 6013 , 10 batang 2.6 mm Marketing Service /
6013 Customer Service
Date: 2/16/2024
- Mesin dikembalikan kepada sales yang bersangkutan
- dokumen servis terlampir :
NO WO : GALA/01517-E/24/J
NO MPR : TS AB/03/31/01/24
COPIES
(No) Sales Admin (No) Factory Manager (No) QA Manager (No) Export Manager (No) Finished Goods Store

(No) Sales Manager (No) R&D Manager (No) Managing Director (No) Purchasing Manager 

# Ket. Revisi: Market Service Spv. berubah menjadi Marketing Service.