DATE: April 26, 2023

TO: Trainee, Pulse Clinical Alliance Training Program

FROM: Training Department, Virtual Staffing Solutions
SUBJECT: Wave 9 Training Agreement
_____________________________________________________________________________

Welcome to Pulse Clinical Alliance Training Program.

This framework details your training schedule once you commence work with us.

Training Phase:

 13 days

You are supposed to follow the ZTP policy throughout the first 12 days of the training phase and
complete the objectives listed below.

METRICS Applied Training

Attendance 100%

Zero Tolerance Policy 0%

I. PRODUCT TRAINING:

Trainees must complete at least 8 hours of training daily, attend huddles, accomplish
assessments, and meet the outlined training goals during the five days of the training phase.

Failure to achieve the targets may lead to end of contract.

Trainee's Performance and Attendance GUIDELINE

Failed Training KPI (New Hire, Rehire,
On Pause and Active Lateral) -
Attendance (Excused)
Failed Training Metrics (On Pause and
Active Lateral) - Attendance
(Unexcused)
* If the Trainee missed out 3 days in training, we tag
him/her as Training Fallout and is eligible for
Rehire/On Pause/ Reprofile/ Deferred to next class
(if any).
* If the Trainee missed out 2 days or less in training,
we provide coaching and continue with Training.
*If there is buffer for the class, these guidelines will
be applicable, should the class does not have
buffer, we may be lenient in letting the Trainees
continue training.
* If the Trainee missed out 3 days in training, we tag
him/her as Training Fallout and is NOT eligible for
Rehire/On Pause/ Reprofile/ Deferred to next class
(if any).

Virtual Staffing Solutions Nesting Training Agreement

 * If the Trainee missed out 2 days or less in training,
we provide coaching and continue with Training.
Trainee committed NCNS (New Hire, Tagged as Training Fallout, NOT eligible for Rehire/
Rehire, On Pause and Active Lateral) Reprofile
Tagged as Training Fallout for Rehire/ Reprofile
Failed Training KPI (New Hire, Rehire, On
* If there is buffer for the class, these guidelines will
Pause and Active Lateral) - Performance
be applicable, should the class does not have
Based
buffer, we may be lenient in letting the Trainees
continue training.
Trainees incurred a client call out resulting
Tagged as Training Fallout for NOT eligible Rehire/
to potential and/or actual loss of business,
Reprofile
profit and growth for any stakeholders.

II. ATTENDANCE:

The new-hire learning experience must be properly completed, so attendance is essential.

During the training phase, absences from class are not permitted. Any absence could lead to
the learner's disqualification and termination of the contract.

1. EXCUSED ABSENCE (that may require written documentation and prior authorization):

a.) Life threatening incidents (eg. Trainee was rushed to the hospital due to an
illness or accident; trainee was a victim of major natural disasters like
earthquakes, typhoons, landslides, etc.)

b.) Death in the immediate family (“immediate” pertains to father, mother, brother,
sister, spouse, son or daughter)

2. TARDINESS:

a.) Joining after the scheduled start time

b.) Arriving late after an allotted break or lunch period
c.) Leaving prior to scheduled end time.

III. SCHEDULE ADHERENCE:

Every training day is regarded as a crucial workday. You must therefore stick to the set
workdays, work hours, and break times. You must arrive at work on time and on schedule each
day. TFO may result from absence, tardiness, working less than required, and taking excessive
breaks.

TFO may result from one No Call, No Show (NCNS) or unapproved absence. A non-compliant
call-in procedure or any absence without a valid reason would be considered an unapproved
absence.

All schedule compliance violations will result in punishment in accordance with the VSS Code
of Conduct.
Virtual Staffing Solutions Nesting Training Agreement
Your Trainer/s, QAs and Team Supervisors will assist and support you in achieving your goals
through facilitation, coaching and real time floor support. However, you will be responsible for
your learning and success. Failure to attain the prescribed goals may result to end of
contract.

By signing this memorandum, you understand the expectations set forth for this Training.

ROSEN SETH OLOJAN CATHERINE SEVILLA

MANAGER, TRAINING SUPERVISOR, HUMAN RESOURCE
Virtual Staffing Solutions Virtual Staffing Solutions

Ruel Labong 2023/05/03

Signature over Printed Name: ___________________________ Date: _____________

Virtual Staffing Solutions Nesting Training Agreement