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  • Handling Telephone Calls PDF

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    Paola Casas Peña
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    This document provides sample telephone conversations with useful phrases for making hotel, travel, and customer service inquiries: 1. A customer calls a travel agency to inquire about a recent booking and provides their name and reference number. 2. A customer calls a customer service line to request speaking to the Chief Operations Officer and is transferred after stating their name and company. 3. A customer calls a hotel reception from an outside line to inquire if a cell phone left in a room has been found.

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    This document provides sample telephone conversations with useful phrases for making hotel, travel, and customer service inquiries: 1. A customer calls a travel agency to inquire about a recent booking and provides their name and reference number. 2. A customer calls a customer service line to request speaking to the Chief Operations Officer and is transferred after stating their name and company. 3. A customer calls a hotel reception from an outside line to inquire if a cell phone left in a room has been found.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views1 page

    Handling Telephone Calls PDF

    Uploaded by

    Paola Casas Peña
    This document provides sample telephone conversations with useful phrases for making hotel, travel, and customer service inquiries: 1. A customer calls a travel agency to inquire about a recent booking and provides their name and reference number. 2. A customer calls a customer service line to request speaking to the Chief Operations Officer and is transferred after stating their name and company. 3. A customer calls a hotel reception from an outside line to inquire if a cell phone left in a room has been found.

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    © All Rights Reserved
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    of 1

    Vocabulary

    USEFUL TELEPHONE PHRASES


    appropriate words or phrases.
    with
    I Complete the telephone conversations
    Compare your ideas with a partner.
    help
    TA: Hello, Aphrodite Travel, Constantin speaking.
    piecese
    TA: me
    C: My name's Robert Taylor. 311m a booking I made recently.
    please?
    TA: Fine. Can you give me the referencenumber,
    2 (CS = Customer Service operator, C = Customerl
    CS: Hello, Customer Enquiries. .Yow can I help you?
    please. Maria Tardelli.
    C: I'd like to speak to the Chief Operations Officer,
    cs: Yes.
    C: It's Lars Vandenbosch from Belltours.
    CS: I'm putting 6
    C: Thank you.
    3 (C = Customer, R = Receptionist)
    at the airport.
    C: Good morning. My name is David Saada. I'm calling from a landline
    was
    I checked out this morning and I think I left my cell phone in room 218. I
    wondering if anyone has found it.
    R: Oh right, well, I'll 7 straig taway and see if the room has been cleaned.
    C: Thank you. I'll call back in ten minutes.
    4 (R = Receptionist,C = Customer)
    R: I'm sorry,she's in a meeting at the moment. l,ke leave 4
    C: Yes, please. Can you tell her that Mrs Castell phoned about the meeting in Zurich
    at the end of the week. I need to change the time of the appointment.
    R: OK. I'll 9 and make sure to you as soon as the meeting's
    finished. Does she have your number?
    C: Yes, but I can give it to you just in case. It's 00 33 1 60 63 61 40.
    R: OK, I've got that.
    2 Listen and check your answers. Learn the useful
    telephone phrases.

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