CUSTOMER SATISFACTION TOWARDS JBL

Major Project/Minor Project I/Minor Project II

Submitted in partial fulfillment of the requirements for BBA

programme of Guru Gobind Singh Indraprastha University, Delhi.

Submitted by
Tushar
01419201721
Submitted to
Dr. Ankita Nagpal
(Associate Professor)

Lingaya’s Lalita Devi Institute of Management & Sciences

Mandi Road, Mandi
Delhi-110047
DECLARATION
We hereby declare that the project report, entitled ‘Business Research
Methodology’, submitted to Guru Gobind Singh Indraprastha
University, New Delhi, is a record of an original work done by me under
the guidance of Dr. Ankita Nagpal (Associate Professor), Lingaya’s
Lalita Devi Institute Of Management And Sciences, Mandi Road, New
Delhi-110047 and this project work has not performed the basis for the
award of any degree to our best knowledge.

Place: New Delhi

Candidate’s Signature
Name:
Roll No.:

CERTIFICATE
This is to certify that____________________, BBA III Sem Enrolment
No. ______________ have successfully completed the MIS project. This
project has been done in fulfillment for Bachelor of Business
Administration course. The student has also made her project to my
entire satisfaction and as per the requirement of the course.
The work has not been anywhere else for the award of degree. All
source of information has been duly mentioned.

SIGNATURE
Dr. Ankita Nagpal

ACKNOWLEDGEMENT
It is my pleasure to be indebted to various people, who directly or indirectly contributed in the

development of this work and who influenced my thinking, behavior and acts during the course

of study.

I express my sincere gratitude to DR. K.K. GARG the worthy Director of Lingaya’s Lalita Devi

Institute of Management & Sciences, for providing me an opportunity of doing this project under

his leadership.

I also extend my sincere indebtedness to DR.ANKITA NAGPAL who provided his/her valuable

suggestion and precious time in accomplishing my project. I also take the opportunity to express

my sincere gratitude to each and every person, who directly or indirectly helped me throughout

the project and without anyone of them this project would not have been possible.

The immense learning from this project would be indelible forever.

(Sign & Name of the student)

 LIST OF FIGURES(
S.NO PARTICULARS PAGE NUMBER
1

5
TABLE OF CONTENTS
S.NO TOPIC PAGE NO.

1. Declaration

2. Certificate

3. Acknowledgement

4. List of figures

5. Chapter -1 Introduction

 Objective of the study

 Literature review
 Research Methodology
 Limitations of the study
6. Chapter -2 Company Profile

7. Chapter-3 Analysis and Interpretation of Data

8. Chapter-4 Conclusion and Recommendation

 Bibliography
 Annexure (Questionnaire)