Document Name: Decision Analysis & Resolution Procedure

Document Number: QMS/TECH-P/14

Decision Analysis and

Resolution Procedure
V1.0
 DOCUMENT INFORMATION

Document Name Decision Analysis and Resolution Procedure

Document No. QMS/TECH-P/14

Version No. 1.0
Abstract Procedure For Decision Analysis and Resolution

Decision Analysis & Resolution Procedure [QMS/TECH-P/14] Page 2 of 7

 DOCUMENT REVIEW HISTORY

Version Date Prepared Reviewed Changes and reasons Authorized

by by for change by
1.0 06.01.2020 EPG Team Kumar Amit Released Document Ratan Sah

Decision Analysis & Resolution Procedure [QMS/TECH-P/14] Page 3 of 7

 TABLE OF CONTENTS

1 PURPOSE 5
2 REFERENCE DOCUMENTS 5
3 ABBREVIATIONS AND ACRONYMS 5
4 ROLES AND RESPONSIBILITIES 5
5 PROCESS DESCRIPTION 5
5.1 ENTRY CRITERIA 5
5.2 INPUTS 6
5.3 ACTIVITIES 6
5.3.1 Setup DAR Team 6
5.3.2 Define Criteria & Method 6
5.3.3 Identify Alternatives 6
5.3.4 Evaluate & Rank Alternatives 6
5.3.5 Select Optimum Solution 6
5.4 VERIFICATION 7
5.5 OUTPUTS 7
5.6 EXIT CRITERIA 7
6 MEASUREMENTS 7
7 TEMPLATES USED 7

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1 Purpose

The purpose of Decision Analysis & Resolution (DAR) process defined in this document is to
provide step by step activities / tasks to identify possible alternatives of given critical issue,
analyze alternatives & select optimum solution of the issue.

2 Reference Documents

N/A

3 Abbreviations and Acronyms

DAR - Decision Analysis and Resolution

PM - Project Manager
TL - Team Leader

4 Roles and Responsibilities

Senior Management ● Assign DAR Team Leader

● Assign DAR Team Members (at least one member should be
assigned).
● Select optimum solution based on solution suggested by team.
DAR Team Leader ● Identify DAR Methodology
● Assign responsibility to DAR Team Members
● Estimate task completion schedule

DAR Team Members ● Review & agree on task completion schedule.

(includes Team ● Identify & agree on analysis criteria
Leader) ● Identify & analyze alternatives
● Suggest best solution to management

5 Process Description

5.1 Entry Criteria

● The identified issue is critical in nature & falls under category of formal evaluation.

5.2 Inputs
● Criteria to be evaluated

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 ● Known alternatives against established criteria

5.3 Activities
5.3.1 Setup DAR Team
● Identify DAR Team Leader who has experience in dealing with such issues. In case
of non-availability of experienced person, assign management experienced person
for the task.
● In consultation with Team Leader identify team members. One or more members
should be selected in the team.
● Set the target completion date of the DAR process.

5.3.2 Define Criteria & Method

● Define DAR method to be used to evaluate identified alternatives, like qualitative or
quantitative method.
● Define criteria to evaluate the identified alternatives to reach ranking of
alternatives.
● If needed, assign weightage to defined criteria to provide appropriate importance.

5.3.3 Identify Alternatives

● Identify source of alternatives to gather maximum number of possible alternatives.
● Reduce possible alternatives to related alternatives. At least three or more
alternatives should be selected.

5.3.4 Evaluate & Rank Alternatives

● Assign score to each alternative against defined criteria.
● If weightage has been assigned to criteria, multiply score with weightage to get
weightage score.
● Sum score / weightage score to rank the alternatives.
● Alternative with maximum score becomes the proposed best solution.

5.3.5 Select Optimum Solution

● Best solution is proposed to senior management and senior management selects
optimum alternative as solution to possible decisions.
● If best solution (alternative with maximum score) is not selected, appropriate
rationale is recorded.

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5.4 Verification
● The identified alternatives are reviewed for completeness & exhaustiveness.
● The evaluation result is reviewed for appropriate ranking.

5.5 Outputs
The analyzed alternatives for given issue as per defined criteria & method.

5.6 Exit Criteria

● The best solution of the issue has been identified & presented to management.
● Management has selected the optimum solution

6 Measurements

NIL

7 Templates used

● DAR Template (QMS/PE/15)

--End of Procedure--

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