One of the choices below is not a communication medium. Which is it?

Select one:
d. Filing System Medium

Which of the following is not a guideline when it comes to completing relevant

work-related documents?
b.Send urgent files without proofreading it.

A company wants to announce and congratulate its birthday celebrants for the month
of September. What work-related documents should they use?
a.Notice

It is Mira’s first day at her new work. The following are helpful tips in creating
good first impressions in the workplace. Which of the following should not be done
if Mira wants to leave a good first impression?
b.Gossip to her co-workers about her boss to build rapport with other employees.

How do you differentiate internal sources from external sources?

a.Internal sources refer to people who are already part of the company, while
external sources are those who are outside your company.

A customer requested for a task that is already outside your scope of work. What
should you do?
Select one:
b.
Express your disinterest by notifying your supervisor and asking for further
directions.

This is a short document used to send urgent matters.

Select one:
d.
Notice

Mina was assigned to coordinate with trade personnel for their office’s renovation.
Mina, being a strict and restless person, demanded the staff to have the office
renovated by next week even without giving them an initial plan or layout for the
renovation. In what workplace interaction principle did she fail?
Select one:

a.
Be precise with what you want.

b.-----
Ask them what other things they need to prepare in advance.

c./
All of the above.

d.
Do not be too demanding. Know their limitations.

Joseph’s boss commended him for presenting the company’s annual report using charts
and tables. What principle of communicating with supervisors did Joseph emulate?
a. Showing numbers and visual representations.

This refers to any structured collection of data like client records, contact
details, may it be on a manual or computer-based filing system.
b. Database
Martha was not sure how to completely fill up a form to be submitted to the HR. The
HR staff are quite busy that day since they are preparing for a company-wide event,
so they are unable to assist her that time. What should Martha do?
c.
Ask a more experienced co-worker to assist you or refer to company manuals.

Which of the following are not used in manual filing systems?

Select one:
a.
Hard drives

When can you use a non-verbal communication medium response?

Select one:
a.
Confirming understanding or affirming your workmates by patting them on the back.

These refers to old documents that are kept in long-term storage. These documents
cannot be destroyed, for legal or other reasons, before a specified date.
Select one:
b. Archives

Which of the following best explains the difference between a manual filing system
and a computer-based filing system?
Select one:

a.
Manual filing systems can be transferred or transported physically while computer-
based filing systems can be accessed electronically.

Which of the following choices is not an ideal response when communicating with
team members?
Select one:

a.
Gossiping about an underperforming employee.

Which of the following illustrates the processes involved in asking for repetition
and clarification?
Select one:

a.
Clarify, Summarize, Repeat

Which of the following is not a recommended approach when communicating with

suppliers?
c.
Do not release legal contracts.

Which of the following is an example of a formal communication medium?

c.
Presentations

Which of the following is not an example of a non-verbal language response when

confirming understanding?

d.
Saying, “Understood”
Which of the following is not an example of written communication media?

d.
Workshops

Why is an appropriate and effective filing system necessary in the workplace?

c.
It increases worker productivity since files are easier to access or retrieve when
needed.

Why is it important to learn how to properly start and end conversations in the
workplace?
c.
These skills can help in leaving a good impression to your co-workers and to other
people you interact with in the workplace.

You want to commend Sarah, your co-worker, for contributing and performing well
during your department’s presentation. What medium should you use to affirm Sarah?
c.
Informal Medium – After the presentation, tell Sarah that she did well on the
presentation.

Before sending a document to the supplier, Joseph makes sure to double check his e-
mail and attached documents first. What guideline did Joseph apply in this
scenario?
Select one:
b.
Check your information thoroughly

Even if your social media accounts belong to your personal life, it is still
recommended to be wary of the things you post online. Why is this so?

d.
As an employee, you carry the name of your company too; thus, it is also your
responsibility to protect the company image.

It is a set of rules that describe the standard way to approach a task which is in
accordance with the organization’s policies, procedures, and expectations.
Select one:

a.
Protocol

It is a tool used to send physical documents electronically via a telephone line.

c.
Facsimile

It is an office document intended to point out and resolve issues.

d.
Memorandum

Martha was not sure how to completely fill up a form to be submitted to the HR. The
HR staff are quite busy that day since they are preparing for a company-wide event,
so they are unable to assist her that time. What should Martha do?

c.
Ask a more experienced co-worker to assist you or refer to company manuals.
This can refer to specific guidelines for completing a task in the workplace, such
as filling out and submitting a form.

c.
Organizational Procedures

This is a formal and official letter used to address a group of people in the
workplace, a department, or a whole organization.

d.
Circulars

This is a short document used to send urgent matters.

d.
Notice

What is the difference between Blind Carbon Copy (BCc) and Carbon Copy (Cc)?
a.
When using BCc, the email address of those you sent the message will not be visible
to others. Meanwhile, all e-mail addresses will be seen when using Cc.

Which of the following is not a guideline when it comes to completing relevant

work-related documents?
d. Send urgent files without proofreading it.

Which of the following is not a guideline when it comes to utilizing social media?
c. Post every detail of your life on social media, so that everyone is aware.

Your boss tasked you to gather the company’s opinion if it is already time to
replace the old printer. You are tasked to give out survey forms to your
colleagues. In what form should you distribute these survey sheets?.
c. E-Mail – Send out the survey sheets via e-mail and let them send feedback
through e-mail too.

This refers to the most commonly used format when writing business letters.
b.
Block format

A company wants to announce and congratulate its birthday celebrants for the month
of September. What work-related documents should they use?
c. Notice

This type of mediated communication uses a one-at-a-time system of communication.

When someone is already talking, no one else in the group can speak or be heard.
b. Two-Way Radio

These disruptions occur when there is a difficulty in understanding the message

because of your personal mood and emotions.
b.
Psychological Noise

A customer was not able to understand the directions you were giving her because of
occasional telephone interferences. In the communication process, the telephone
interferences can also be referred to as:
c.
Noise

The following, except one, are reasons why it is important to implement and follow
organizational guidelines in the office. Which of the following does not explain
the importance of organizational guidelines in the workplace?
b.
Following workplace etiquette gives you the privilege to judge your workmates.

In this type of speaking, participants alternately speak and listen.

d.
Interactive Listening

The communication process is not always ideal or perfect. There will be instances
such as disruptions that would hinder the flow of messages. These disruptions are
also referred to as:
b.
Noise

While on your way to work, the jeepney you are riding had a flat tire. The driver
decided to change the tire and have the flat one vulcanized. It is 6:30 a.m. and
your shift starts at 7 o'clock. The next ride is already full and your workplace is
five kilometers away. What type of reason is this?
d.
Emergency Reason

Which of the following best explains why communication is necessary in the

workplace?
c. Effective communication increases worker productivity since it ensures that all
processes are accomplished without disruptions.

It is not simply hearing, but also entails understanding the meaning behind the
message.
b.
Active Listening

All are examples of semantic noise except one. Which of the following is not an
example of semantic noise?
c.
Physiological

Diego is discussing the monthly achievement report of their company. Occasionally,

his workmates would nod to show their attentiveness. What kind of speaking is this?
c.
Partially Interactive Speaking

It is defined as how people view or use space in order to achieve communication

goals.
b.
Proxemics

Martie was tasked to deliver a marketing pitch to their new clients. As soon as
their clients arrive, Martie should: b.
Smile. Stand up if he is sitting and shake the hands of his clients.

Jonah is explaining the organizational guidelines of the office to Sarah, a new

employee. In the scenario, what is the message being communicated?
c.
Organizational Guidelines

Which of the following illustrates the difference between verbal and nonverbal
communication?
c.
Verbal communication is a mode of communication that involves speaking and is
commonly applied in face-to-face communication. Meanwhile, non-verbal communication
refers to non-speech type of communication.

Pedro has been deaf since he was born. He uses sign language to communicate with
others; despite this means of communication, not all people are adept in
understanding and conveying sign language. What kind of noise does physical
impairment fall under?

Physical Noise

Yosuke, an exchange student from Japan, bows towards Pedro after thanking him. Not
knowing what to reply, Pedro asks him if he needs anything. This caused confusion
between the two. What specific form of noise under semantic noise does this fall
under?

Cultural Noise

Riley was absent in their class. Pedro asked her through a text message if she was
sick, she replied vaguely, somehow conveying how her dog had just died. What kind
of noise is this?

Psychological Noise

Question 4
Rita commutes everyday to work. While riding the jeepney in the highway, her mother
calls her. She shouts so that her mother would be able to hear her. They have a
hard time talking to each other. What kind of noise is this?

Physical Noise

When the laptop stopped working, Marco reported it immediately to the IT of the
company, afterwards, when the IT still did not arrive, he tried to troubleshoot it
himself instead.

The sentence above might probably cause a lot of confusion to the reader. It is
because the sentence has a run-on sentence inside.

What kind of noise is this confusion?

Syntactical Noise

A customer was not able to understand the directions you were giving her because of
occasional telephone interferences. In the communication process, the telephone
interferences can also be referred to as:

Noise

A non-English speaking guest came to visit your hotel. You were part of the front
office staff and you were tasked to accommodate the guest. However, you had a hard
time understanding the guest’s requests because of the language barrier. What type
of noise is this?

Cultural Noise

All are examples of semantic noise except one. Which of the following is not an
example of semantic noise?
Physiological

Ana’s boss was talking to her about a pending project; however, while her boss was
discussing, her desk mate was talking loudly to a supplier on the phone. Because of
this, Ana had to clarify the topic again. What type of noise did Ana encounter?

Physical

Diego is discussing the monthly achievement report of their company. Occasionally,

his workmates would nod to show their attentiveness. What kind of speaking is this?

Partially Interactive Speaking

How do you arrange the five stages of the listening process?

Receiving, Understanding, Evaluating, Remembering, Responding

In this type of speaking, participants alternately speak and listen.

Interactive Listening

It is defined as the way of thinking by analyzing, assessing, and reconstructing

the thought. It can also mean a thorough pondering of ideas.
Critical Thinking

It is not simply hearing, but also entails understanding the meaning behind the
message.
Active Listening

It is referred to as the process of information exchange, may it be in different

modes, that takes place within an organization or a company.

Workplace Communication

Marnie has made it a habit to ask relevant questions during the end of meetings.
This is to ensure that she was able to understand every detail. What principle of
active listening and understanding does Marnie apply in the workplace?
-Clarifying

The communication process is not always ideal or perfect. There will be instances
such as disruptions that would hinder the flow of messages. These disruptions are
also referred to as:

Noise

The following explains why critical thinking is an important skill in the

workplace. Which of the following is not an importance of critical thinking?

It allows you to blame your co-workers for things they did not do.

These disruptions occur when there is a difficulty in understanding the message

because of your personal mood and emotions.
-Psychological Noise

his type of questioning involves a set of questions that usually begin with a
broad, general question, which is then followed by more specific questions.
-Funnel Questions

Which of the following best explains why questioning is an important skill to be

acquired in the workplace?
-It gives the idea that you want to know and understand better.
Which of the following tips is NOT involved in active listening and understanding?
Select one:

a.
Paying attention*

b.
Clarifying

c.
Complaining

d.
Deferring judgment

Lito is promoting the hotel’s products and services to a guest. What is the
appropriate distance or space that Lito must give to the guest?
-Social Distance (5 to 10 ft.)

These are a set of rules, principles, or policies that an organization follows.

These may include company guidelines, standard operating procedures, organizational
manuals, etc.
-Organizational Guidelines

What do you call reasons that are usually planned activities and requires
permission from a superior at least two (2) weeks ahead of time?
-Special Occasion Reason

While on your way to work, the jeepney you are riding had a flat tire. The driver
decided to change the tire and have the flat one vulcanized. It is 6:30 a.m. and
your shift starts at 7 o'clock. The next ride is already full and your workplace is
five kilometers away. What type of reason is this?
-Emergency Reason

You woke up this morning with a bad headache and upset stomach. Since you did not
have fever, you hoped that you will feel better. Instead you felt worse. It is now
noon. Your shift will start at 4 p.m. What type of reason is this?
-Emergency Reason