INCIDENT REPORT

CUSTOMER INFORMATION 
Company Name:  Email: 
TIM  
Address:  Circuit ID:  

INCIDENT DETAILS 
Incident:   Date and Time Started: 
DC 1 PACU 3 Water Overflow Alarm March 30, 2023, 0809H

Ticket Number:   Date and Time Resolved: 

103881

Status:   Ticket Duration: 

On-going   

Page Break 
Description of Incident: 
 An alarm on PACU 3 has been detected by the BMS Monitoring System. Upon physical checking
of DCO personnel, the PACU indicates Water Overflow Alarm, the pond water level is high.

DC1 PACU 3
Timeline of Events:  
March 30, 2023
 At 0809H, an alarm occurred in DC1 PACU3 that was registered in BMS Monitoring System
 At 0814H, DCO personnel went to DC1 PACU3 to check the equipment and noticed that PACU 8
had critical alarm “Water Overflow Alarm” display on the monitor, the drain pond water level is
high.
 Contact Huawei for support to check the unit onsite.
 At 09:01H, Huawei personnel came onsite to check the unit.
 At 0956H, Huawei personnel are done unclogging the drainpipe and cleaning the overflown
water beneath the raised floor.
 At 1200H, PACU is running in normal operation.
 
Action Taken: 
HUAWEI:
 Turned-off the PACU and checked the drainpipe for blockage.
 Found accumulation of crystal minerals/particles at the entrance of the drainpipe.
 Manually removing of blockage in drainpipe.
 Cleaned drain pond using a rag to avoid accumulation.
 Overflown water beneath the raised floor was wiped and cleaned using a rag.

Root Cause Analysis: 

 The drainpipe is blocked.
 
Resolution: 
 Manually removing of blockage in drainpipe.
 
Initial Findings: 
 Accumulation of crystal minerals /particles in drainpipe. Water overflow and high level of water
on drain pond.

Prepared By:   Noted By:  

     
     
     
Kyla Erica Cortez
Client Support Engineer  Customer Experience Head – Customer Experience Group

Prepared By:   Noted By:  

  
Mark Jefferson Angat
Senior Data Center Engineer

Melisa Dimaano
Data Center Engineer 

Noted By:  

Robin Bernados
Operations Director