WR Samples

Zenlish – Học TOEIC 1 Lần là Đạt
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TUYỂN TẬP BÀI LÀM MẪU TOEIC

WRITING CỦA CÁC HỌC VIÊN
XUẤT SẮC NHẤT ZENLISH
TOEIC CAMP BOMB – SUBMARINE TOEIC

1
TRIGGER TOEIC SPEAKING & WRITING
CÂU 1-2-3-4-5 MÔ TẢ TRANH

Đề bài:
Bài mẫu của Lan Bình – 200đ WRITING

In one of the classes in the university, a student with a frown face is sitting at a table and holding a pen
while the one next to her is lying on it.
Bài mẫu của Hà – 180đ WRITING

- Somes students are sitting in the university’s classroom while the black-haired woman is sleeping
with her arm on the desk.
- In the university, the blond woman sitting at the desk in the main focus of the picture is holding a
pen and looking forward while the black-haired woman next to her is sleeping and two people
behind her are studying.
Bài mẫu của Huy – 180 WRITING
In a classroom, the university students are sitting at the table.

2
Đề bài:

Two adults and a group of kids are planting trees in the morning.
Bài mẫu của Hoàng – 180 WRITING
Some people are planting trees in the morning.

Somes children in the garden are using a shovel to dig a hole in order to plant a tree in the small plot of
land while the female teacher is holding a pot of plant in the morning.
Bài mẫu của Huy – 180đ WRITING
In the morning, the people are planting trees while the woman is holding a plant.
Bài mẫu của Phương – 180 WRITING

A group of people is planting some trees in the morning.

3
Đề bài:

A trainer is supervising a woman lifting weights.
The woman wearing a pink shirt is training with the weights.

In the gym, the woman in the main focus of the picture is doing exercise with the weights while the
trainer wearing a blue shirt next to her is holding a tablet and checking.
The girl wearing a pink shirt is lifting the weights while her trainer is holding his tablet.
Bài mẫu của Phương – 180đ WRITING

The woman is training by lifting the weights while the man holding a table is observing her.

4
Đề bài:

A group of people are having fun on the sand.

Four people wearing sunglasses are having fun with the ball on the sand which is overwhelming with
sunshine under the beautiful blue sky.

Four people smiling at one another are playing a funny game on the sand.

Four people are having lots of fun while playing on the sand.

5
Đề bài:

Two seniors are waiting in line at the airport.

Some seniors carrying their luggage are waiting in a line while the old man wearing the white jacket is
holding a notepad.

Two seniors are standing in the line and waiting for their turn at the airport.

Two seniors standing a line are waiting for checking in.

6
Đề bài:

A group of people are practicing in a yoga class to improve their health.

Some people are practicing yoga to improve their health.

Some people wearing black clothes are practicing exercises according to the instructor in front of them to
improve their health.

A lot of people are practicing to improve their health.

7
Đề bài:

The audience are cheering at a game.

The fans are cheering for their teams at the game.

The audience in the crowded stadium is watching the game and cheering while part of them is recording
videos.

The crowd is cheering at a football game while some of them are taking photos.

8
Đề bài:

The room has very comfortable armchairs.

Two men sitting on the armchairs are having a fun conversation.

There are some people sitting in the cafe while some of them are sitting on their armchairs and having
their conversations.

Two men sitting at armchair are having conversation.

9
Đề bài:

A group of people are working hard on a project.

Some people are working hard on the project.

In the room, some people sitting at the table where they put their books, pens, bottles and laptops are
working hard on the project while one of the women is holding a cup.

The people are working hard for the project while a girl of them is holding a cup.

A group of people are working hard on their project.

10
Đề bài:

Some supplies are lying on the ground in the construction site.

The man are preparing supplies for the construction.

On the construction site, one worker holding and watching a paper is standing on the ground in a
construction site.

At the construction site, the man is reading a drawing and the supplies are on the ground.

The supplies are filled whole the construction site.

11
Đề bài:

A chef is holding a ladle of soup for one of his cooks to taste.

The chef is letting one of the cooks taste the food.

In the kitchen, the chef is holding a ladle while one of the cooks next to him is tasting it.

The chef is holding a ladle while the cook is tasting.

The chef is holding the ladle for the woman to taste the food.

12
Đề bài:

A girl holding a fake sword is rehearsing on the stage.

The woman holding a sword is rehearsing for the play.

On the stage , the man and the woman in the main focus of the picture are rehearsing a play while the
woman is holding a sword, which is watched by the old blue-shirted man and the woman wearing a red
sweater.

Some people are rehearsing the play while the girl wearing a green dress is holding a sword.

Two people are rehearsing a play while the women is holding a sword and the men is kneeling.

13
Đề bài:

Some people are waiting for their drinks.

Some people are waiting to get another drink.

In the bar, the bartender is preparing drinks while the others are waiting for their beverages and some of
them are recording a video.

In a crowded pub, there are some people are sitting around the bar and waiting for their drinks.

Everyone is looking at the waiter making drinks while some of them are taking photos.

14
Đề bài:

The flight attendant is informing the passengers on the plane.

The hostess is informing the people on the plane.

In the plane, the attendant is informing the white-dressed woman some information while the two
customers in the same row with them are looking and smiling at her and the two men in the row behind
are talking to each other.

In a plane, the flight attendant is informing her customer and smiling at them.

The flight attendant is informing all passengers on the plane.

15
CÂU 6-7: VIẾT EMAIL PHẢN HỒI

Đề bài:
Directions: Read the e-mail below.
FROM: Northgate Home Electronics
TO: Customers who purchased LCD monitors from Northgate
SUBJECT: 19-inch widescreen LCD monitor
SENT: January 11, 3:50 p.m.
Dear valued customers,
Thank you for your recent purchase of a 19-inch widescreen LCD monitor. We hope that you enjoy using your
monitor. We guarantee that all our monitors are of excellent quality and will provide maximum satisfaction. Our
monitors can display very lifelike images in true-color mode, so graphics designers choose us as their top choice.
We hope that you will continue shopping with us. If there are any problems with your monitor, please do not
hesitate to contact us.
Sincerely,
John Tucker
Sales representative
Northgate Home Electronics
Directions: Respond to the e-mail as if you are a customer of Northgate Home Electronics. In your e-mail,
describe TWO problems that you have had with your 19-inch widescreen LCD monitor and make ONE request
for information.

To Northgate Home Electronics,
I am writing to let you know about the two problems that I have had with the 19-inch widescreen LCD
monitor I recently purchased from your company. First, the stand is missing from the package. Second,
there is a crack on the upper right corner of the monitor. I believe it was damaged in the delivery process.
I’d like to request some information about how to exchange this monitor for a new one.
Please email me as soon as possible.
Yours Truly,
Linda Smith.

16

Dear John Tucker,
Thank you for your email dated January 11. I am writing to let you know about the 19-inch widescreen
LCD monitor I just bought last week. There seems to be some problems with the sound that sometimes I
hear some buzzing noises. The quality of the images was also so low that I can’t watch the TV clearly.
Please let me know if I can return this product to get a new one or to have a full refund. Please email me
as soon as possible.
Regards,
Duy Hoang

My name is Kristen Stewart, thank you for your email dated January 11th. I have a complaint about my
19-inch widescreen LCD monitor .
First, I want to talk about the delivery problems. Your store clerk said that I would receive my monitor
three days ago, but I didn’t receive it until this afternoon. Second, after checking the monitor, I noticed
that there are some scratches on it.
I wonder whether you can show me how to get a refund.
Regards,
My name is Charlie Kenton and I bought a 19 - inch widescreen of your company. I’m writing to
let you know about the delayed delivery of my item. First, we agreed that I could receive my
screen on Dec 1st but today is Dec 18th and i have just received my screen this morning. On the
other hand, my screen was cracked in the right corner. I felt very disappointed about that.
I suggest that you should make me a refund because I don't want to use your product anymore.
Sincerely,
Charlie Kenton.

I am Pansy. I am writing to inform you of two problems with this product that I received yesterday. First
of all, there is a long crack in the left corner of the screen. I think this happened during delivery. The
second one is that I got missing items. As you advertised, the LCD monitor includes some spare parts
such as cable and remote control but I do not get either of those. I want to change into another product.
So, could you tell me when I can get the new one?
Regard,
Pansy Dan

17
Đề bài:
FROM: Rosa Swan
TO: Victoria Hotel
SUBJECT: Hotel reservation in December
SENT: November 20, 12:05 p.m.
Dear Sir or Madam,
I am sending this e-mail to check room availability at your hotel. I am going on a business trip to Chicago'for
approximately 5 days sometime in December, and I would like to book a room for my stay. A prompt reply
would be very much appreciated. Thank you.
Best regards,
Rosa Swan
Directions: Respond to the e-mail as if you are an employee at Victoria Hotel. In your e-mail, give TWO
pieces of information and make ONE request for information.

Dear Mrs Swan,
Thank you for your email dated November 20. I am writing to inform you of the available room types of
our hotel in December. We have single, double and twin rooms. In the first half of December, we have a
lot of rooms available. But in the second half, since it is Christmas, we are usually fully booked. I am glad
you have contacted us so early, so we could reserve a room suitable for you. Could you tell me when you
can arrive to check in?
Hope to hear from you soon.
Yours Truly,
Laila Brown, Victoria Hotel Receptionist.
Dear Rosa Swan,

Thank you for your email dated November 20. I am writing to let you know about the available
room types of our hotel in December. We currently have a single room and double room. The
single rooms are still available, but all of the double rooms are fully booked because of
Christmas. If you would like, could you let us know when you will come to check in so we could
prepare the room for you? I’m looking forward to receiving your early reply.
Sincerely,
Victoria Hotel

18

Dear Rosaq Swan,
I am Kristen Stewart, an employee at Victoria hotel. I’ve just got your email of November 20 asking
about room availability at our hotel.
I am writing to let you know that currently, our hotel has 2 rooms that are available in December. Both
are very quiet, comfortable that are suitable for your purpose. You can see the design of the 2 rooms at
our Website and choose the one that is suitable for you.
Especially, we offer guests who reserve or book our hotel room in November a 20% discount
Please let me know your individual information , selected room and .
Please let me know your personal information, your selected room and the exact days that you will stay
at my hotel as soon as possible so we will help with your reservation.
Regard,
Kristen Stewart.
Dear Ms.Swan,
My name is Charlie Kenton and I am an employee of Victoria Hotel. I have received your
email and thank you because you have trusted our reservation. About your concern, I am
writing to let you know that we have an available room from Dec 1st to Dec 8th. This
room has basic equipment like a heater, a refrigerator and an air conditioner. Also, you
receive a free breakfast every day during your stay.
Besides, please tell us about your timetable and your budget so we can give you some
advice.
Sincerely,
Charlie Kenton

Dear Ms. Swan,
Thank you for choosing our hotel. I would like to let you know that there are only a few available rooms
from December 3rd to 7th and from 20th to 24th. Moveover, currently, our hotel deploys a promotion for
this month. If you book a room before December 7th, the price will be cheaper and you will get free
breakfast for 3 days. We hope you can confirm us with a specific date on your visit. I’m looking forward
to receiving your early reply.
Sincerely,
Customer support Representative

19
Đề bài:
FROM: Don & Donald Retailer
TO: Best Fit Apparel Co. Ltd.
SUBJECT: Sample order (Item number RS 2100)
SENT: January 3, 10:02 a.m.
Best Fit Apparel:
On your Web site, we placed a sample order for your 100-percent red silk dress, item number RS 2100. Please
send the dress to the address that was entered on the Web site. We have already paid by credit card. We
understand you guarantee delivery within 10 days, so we expect to receive the item within that time.
Regards,
Don & Donald Retailer
Directions: Respond to the e-mail as if you are a sales manager at Best Fit Apparel. In your e-mail, ask
THREE questions about the ordered item.

To Don & Donald Retailer,
Thank you for your email dated January 3. I hope you can inform us of your account number, the invoice
number of your order and the date on which you ordered the item. Upon receiving the information, I will
review your order as soon as possible.
Hope to hear from you soon,
Yours Truly,
Lily Green, Sales Manager at Best Fit Apparel.
Dear Don & Donald Retailer,

Thank you for your email dated January 3. I hope you can inform us of your date of purchase,
your credit card number and the invoice number of your order. Upon receiving the information,
we will immediately confirm the order and send it to you right away. We expect you will
continue to use our services from now on.
Best wishes,
Best Fit Apparel

20

I am Kristen Stewart, Sales Manager at Best Fit Apparel.
I just got your email about your purchase from our company. Thank you for choosing our services.
Unfortunately, currently it is not available until 10 days later. On behalf of my company, I apologize for
our error.
I wonder whether you can receive the item a few days later.
If you choose to wait, which day would be best for you to receive the item?
Finally, I would like to know some important information about your retailer so that our company can
give you a discount on your next order as an apology. Should it be possible?
We have full assurance that it will not happen again.
Regards,
Kristen Stewart.
My name is Charlie Kenton and I am the Sales Manager at Best Fit Apparel. I have just
received your email and thanks for your trust. Firstly, I would like to learn more about
your address because on our website, you did not type in the name of your city, just your
house number. Secondly, we also hope you can inform us of your phone number because
we can’t deliver your item if we don’t know how to contact you. Lastly, I wonder
whether you will be at home this Saturday because your item will be delivered on that
day.
Sincerely,
Charlie Kenton.

Dear Don & Donald Retailer,
Thank you for trusting and choosing us. I’m writing to inquire about your ordered item number RS2100.
Firstly, could you tell me the specific time that you placed the order so we can check it as quickly as
possible? Secondly, I want to confirm your address again because currently, on our website, all orders
only show the name of the city. Lastly, if you do not mind letting me know the exact date you want to
receive your order, I will push up the shipping department for you. Once again, thank you for your
cooperation.
Sincerely,
Sales manager
Best Fit Apparel Co.Ltd

21
Đề bài:
FROM: Aaron Parker, Aaron Parker, Personnel Director, Cybernet.com
TO: All staff members
SUBJECT: Vacation schedules
SENT: May 29, 11:53 a.m.
We are in the process of organizing the summer vacation schedules for all staff members. Please let us know
when you want to take your vacation. You can send an e-mail to me or anybody else in the Personnel
Department.
Regards,
Aaron
Directions: Respond to the email as if you are an employee at Cybernet.com In your e-mail, give TWO
suggestions for your schedule and make ONE request!

Dear Mr. Parker,
I’ve just received your email of May 29th concerning the summer vacation schedules for all staff
members. I would like to schedule my vacation in advance. I have a suggestion for you about the vacation
that I am going to have: from the 25th of June to the 1st of July, and from the 20th of July to the 28th of
July. However, I’d like to request some information about the paid leave policy of our company.
Yours Truly,
John Green.
Dear Aaron Parker,

Thank you for your email dated May 29. In my opinion, it would be good if I could take my
vacation from June 15 to June 22. In the event of illness , I would like to take my vacation from
June 22 to June 29. Also, I’d like to request a vehicle to go to the beach with my family. Please
email me as soon as possible.
Regards,
Duy Hoang

22

Dear Aaron Parker,
I am Kristen Stew. I’ve just received your email concerning the summer vacation schedules for all staff
members.
In my opinion, it would be good to take this vacation in mid-June because in early July, we have a lot of
plans and work that need to be done. So it is good for us to go as soon as possible.
Second, I have a suggestion for you that It’s great to go to the beach this summer because the hot weather
is suitable for relaxing there.
Could you hold a meeting for all staff members after considering the opinions of employees and inform
us of the detailed plan?
Regards,
Kristen Stew.
Dear Mr.Parker,
My name is Charlie Kenton. I am very excited about our upcoming summer vacation and
I have some suggestions for you. Firstly, we can go to Long Beach because it is very
beautiful and it has a long seashore where we can make a campfire on. Secondly, i think
we should start on Friday afternoon so we will have more time to enjoy our vacation.
Besides, I want to inquire about the budget or how much we have to pay for this
vacation.
Best wishes,
Charlie Kenton

Dear Mr. Parker,
I have just received your email of May 29th regarding the summer vacation. In my opinion, it would be
good to go to the beach at the end of June because at that time, we are done with our current project. The
second thing I can recommend is going somewhere near our city to spend more time enjoying our trip.
Please let me know what I have to do to prepare activities for our vacation.
Best regards,
Marketing department

23
Đề bài:
FROM: Sylvie White
TO: Ken Woods
SUBJECT: Concert on Friday
SENT: September 19, 10:07 p.m.
Hi Ken,
How is everything going with you? I'm doing fine. Actually, there will be a live concert put on by the Municipal
Orchestra in Star Alliance Amphitheater. It looks like it will be a lot of fun. I'm wondering if you can join me on
Friday evening to watch the concert. If you're interested, let me know soon so I can buy tickets for both of us.
Cheers,
Sylvie
Directions: Respond to the e-mail as if you are Ken Woods. In your email give ONE apology and make TWO
suggestions.

Dear Mrs. Lee,
Thank you for your email dated March 20. I am Linda Smith, a new marketing trainee of our company. I
would like to learn more about the tasks I am going to be given. How do we, members of the marketing
team, conduct market research and analysis? What are the basic standards of creating and editing contents
for our social media? Also, I’m very interested in receiving the schedules of the upcoming events that our
company is going to organize.
I’m looking forward to receiving your early reply.
Yours Truly,
Linda.
Dear Sunny Lee,

Thank you for your email dated March 20. I’m a new worker, and I need to ask you some
questions. Firstly, I still don’t know where to park my bike so could you tell me how to get to our
parking area? Also, do you know who I should contact to get my forms signed? And I’d like to
request some stationeries so that I can work more efficiently. Hope to hear from you soon.
Regards,
Duy Hoang.

24

Dear Sunny Lee,
I am Kristen Stewart. Thank you for your email dated 20th March. I am very happy to be a new employee
at John & Tailor.
I am writing to inquire about the company’s policy and facilities. First, my apartment is a little far from
our company, and now I don’t have my own vehicle to go there. I wonder whether there is a shuttle for
our employees? Second, I need my ID badge for entrance so where should I go to get it? And do I need to
have it on my first working day?
Lately we have had a conversation about my position. You told me that my work place is on the 5th floor
in our company building, but you didn’t tell me about the exact room that I will work at. So can you give
me a map of our company department?
Regards,
Kristen Stewart.
Dear Sunny Lee,

My name is Charlie Kenton and I am very excited to be an employee of Johns & Tailor
Advertising. I have just received your email and I have some questions. Firstly, I would
like to learn more about the number of days off in a year. In the interview, I didn't know
how many I could have. Secondly, I hope you can inform me of the bonus salary. I
wonder how much of a bonus salary I might have in a year. Moreover, I would like to
request a meeting between you and all of the incoming employees because we want to
know more about company facilities.
Sincerely,
Charlie Kenton.

Hi Sylvie,
Thank you for inviting me to the concert on Friday. I am appreciated for your invitation but,
unfortunately, I must finish my proposal before early Saturday morning so I cannot come to the concert
with you. I deeply apologize for that. I would suggest that it would be better for you to invite David. He
also really wants to join you. Otherwise, could you come to another concert with me on Saturday evening
if you have free time? Hope to hear from you soon.
Warm regards,
Ken

25
Đề bài:
FROM: Marilyn Aniston

TO: Getaway Travel
SUBJECT: Travel Package
SENT: March 14, 5:20 p.m.
Dear Sir/Madam,
I am planning on taking B. a trip out of the country this summer vacation. My budget for the trip is B.
low. A. So, I would like to have an economical trip, but I also want to have lots of fun at the same time.
Would you B. recommend some of your tour packages to me?
Sincerely,
Marilyn Aniston
Directions: Respond to the e-mail as if you are a travel agent at Getaway Travel. In your e-mail,
give TWO pieces of information about tour packages and ONE suggestion.

Dear Mrs. Aniston,
Thank you for your email dated March 14. I am Linda Smith, a Travel Agent at Getaway Travel. I am
writing to inform you of some tour packages and information that I believe will suit your interest.This
summer, we are having a special offer on our tours to South East Asia and Australia. And if you book the
tour before the end of May, you will get a free tour guide and buffet tickets at a renowned local restaurant.
I suggest that you should book the tour to Vietnam starting in June - it is a beautiful country with very
friendly people.
Yours Truly,
Lisa Smith.
Dear Marilyn Aniston,

Thank you for your email dated March 14. I am writing to let you know about some of the tour
packages we are currently provided. There are 2 types of tour packages: standard type and high-
class type. Provided that you have a low budget, so I suggest you take the standard type. Also we
are currently having a special discount event for groups, so you should invite some of your
friends too.
Regards,

26
Đề bài:

FROM: Jodie McMaster
TO: Bathroom Master
SUBJECT: Incorrect Faucet
SENT: February 10, 8:15 a.m.
Bathroom Master:
I am writing to let you know about the B. incorrect faucet that I B. received in the mail. I originally
ordered a shiny and durable metallic faucet for my bathroom. However, what I now have is a
cheap-looking white plastic faucet. I would like to believe that there was aa mistake in shipping.
Will you take immediate action to fix this error?
Thank you.
Best wishes,
Jodie McMaster
Directions: Respond to the e-mail as if you are a sales manager at Bathroom Master. In your
e-mail, make AN apology about your mistake and give A suggestion.

Dear Mrs. McMaster,
I’m Linda Hamilton, Sales Manager at Bathroom Master. I just got your email regarding the problem you
have with your purchase from our company. I would like to apologize for the inconvenience you have
suffered. I suggest that you should contact our customer care service and request an exchange. We will
assist you with the process immediately.
Yours Truly,
Linda Hamilton.
Dear Jodie Mcmaster

Thank you for your email dated February 10. I was very concerned to learn about your problem
regarding our mistake in shipping the wrong item. Please accept my sincere apology. I have
already arranged your correct order and it should come in a few days. We also include a 50%
discount coupon as a token of our appreciation for your patience, and we recommend that you
should use it to buy more useful furniture for your family. Hope to hear from you soon.
Regards,
Bathroom Master.

27
Dear Jodie McMaster,

My name is Charlie Kenton and I am sales manager at Bathroom Master. I have just
received your letter and I would like to apologize for the inconvenience that you have
suffered. The shipper took a wrong faucet and your item is still in our store. I suggest that
you should come to our store so you can take your faucet and we will give you a voucher
discounted for 15% for your next order. Once again, we are so sorry about our mistake.
Sincerely,
Charlie Kenton.
Dear Ms. McMaster,
I am the sales manager at Bathroom Master. Thank you for your mail dated February 10. First of all, I
would like to apologize for the inconvenience. I just checked again and found that the mistake is from the
shipping process as you mentioned. The second thing is that I have a suggestion for you. Could you send
it back to us and we will return the correct one for you? To compensate for this problem, I would like to
offer you a free shipping fee for this order. If you have any further questions, please contact me via email
and phone without hesitation.
Sincerely,
Sale Managers
Bathroom Master

28
Đề bài:
TOEIC Writing
FROM: Jonathan Louise
TO: Barron Hotel
SUBJECT: Reservation
SENT: April 26, 11:05 A.M.
Dear Sir or Madam,
My name is Jonathan Louise and I'm writing to make a reservation at your hotel. My whole family will
visit London for about one week in July, so I hope to make a reservation for that time. An early reply
would be greatly appreciated. Thank you.
Regards,
Jonathan Louise
Directions: Respond to the e-mail as if you are a receptionist at the Barron Hotel in your e-mail,
give TWO pieces of information and make ONE request for information.

Dear Mr. Louise,
I’m Linda Hamilton, Receptionist at Barron Hotel. Thank you for your email dated April 26. In July, a lot
of people travel to London to spend their vacations here, so our hotel is usually fully booked. But since
you had contacted us so early, I will be very glad to reserve a room suitable for your staying. Also, on the
Fourth of July, a musical event will be held in the pub of our hotel to celebrate America’s Independence
Day, with free admission.
Could you inform me about your check-in day so that I can reserve a room suitable for you?
Yours Truly,
Linda Hamilton.
Dear Jonathan Louise,

Thank you for your email dated April 26. I’m writing this to let you know about your reservation
at our hotel. Your room number is 871 and it includes 2 beds and 2 bathrooms. We also add in an
extra pair of slippers if you ever need one. To confirm your reservation, could you tell us your
number so we could contact you as soon as possible? Hope to hear from you soon.
Regards,
Barron Hotel.

29
Dear Mr. Louise

My name is Charlie Kenton and I am a receptionist at the Barron Hotel. I have received your
email and thanks for your trust. About your concern, I am writing to let you know that we have
an available room, Family Room, from July 11th to July 17th and this month, the room will be
discounted for 15% so you will save more money for your trip. Moreover, please let me know
about your budget so I can give you some advice.
Sincerely,
Charlie Kenton.
Dear Mr. Louise,
I am one of the representatives of Barron Hotel. Thank you for your email dated April 26. As to your
request, we have two options for you. The first is the Family Suite which has two separate rooms
including the living room and bedroom. The second one is the Almond Room that just has 2 bedrooms
and each of them consists of 2 big beds. It is also suitable for a large family. Besides, could you tell me
some specific information about the date you come to check-in and the number of family members? Hope
to hear from you soon.
Thank You
Sincerely,
Barron Hotel

30
Đề bài:
TOEIC Writing
FROM: Ellen's Style
TO: Joe & Lee Clothing
SUBJECT: Faulty goods
SENT: March 1st, 10:15 A.M.
Joe & Lee Clothing:
Thank you for your delivery of the 'glamorous' dresses, which we ordered last week. However, we have
to draw your attention to the following problem. Of the ordered items supplied, the size 10 was of a
darker red than the other sizes. I'm looking forward to receiving your immediate explanation.
Sincerely,
Ellen's Style
Directions: Respond to the e-mail as if you are a sales manager at Joe & Lee Clothing. In your e-
mail make AN apology and suggestion and ONE request.

To Ellen’s Style,
I’m Linda Hamilton, Sales Manager at Joe & Lee clothing. I just got your email regarding the problem
you have with one of our items. I would like to apologize for the inconvenience you have suffered. I
suggest that you should contact our customer care service and request an exchange. We will assist you
with the process immediately.
Yours Truly,
Linda Hamilton.
To Ellen’s Style,
Thank you for your email dated March 1. I was concerned to learn about your problem, and
we’re really sorry about this. We suggest that you should wait a few days so we could ship the
right items to you. But before that, could you tell us your number so we could contact you
whenever possible? Hope to hear from you soon.
Regards,
Joe & Lee Clothing.

31
To Ellen’s Style,
My name is Charlie Kenton and I am a sales manager at Joe & Lee Clothing. I have just received
your email and I’d like to apologize for the inconvenience you have suffered. The shipper took
the wrong item so your item is still in our store. I have a suggestion for you that we can deliver
your item tomorrow. Therefore, please let me know the time that you can receive the item.
Sincerely,
Charlie Kenton.
To Ellen’s Style,
I am Glam, one of Joe & Lee Clothing representatives. I am very concerned to learn about the problem
that you had with your order. I went over the order and realized that my staff put the wrong color item in ,
so you received an incorrect item. I am really sorry for this inconvenience. Would it be possible for you to
give incorrect dress back to me before noon? I will deliver the correct one for you as soon as I receive the
wrong one. Once again, we hope you will consider my sincere apology for this problem.
Regards.
Laura Glam

32
Đề bài:
TOEIC Writing
FROM: Just Good Car
TO: Potential customer
SUBJECT: Grab the chance!
SENT: September 21, 11:09 A.M.
JUST GOOD CAR
BUYING A SECOND-HAND car is made easy at Just Good Car. We have a huge selection of cars for
sale on our Web site. We've made it possible to buy used cars online free of any additional service
charge. We are one of the largest used car dealers. Just search for the car model that you want using our
quick search engine.
Directions: Respond to the e-mail as if you are a potential buyer who wants to purchase a used
car. In your e mail, ask TWO questions about used cars and make ONE request.

To Just Good Car,
Thank you for your email dated September 21. My name is Linda Smith. I’m currently interested in
buying a second-hand car for my daughter as a birthday gift. Since this is my first time buying cars, I have
a few questions regarding qualities. Do used cars usually have mechanical problems? What car brands
should I focus on if I’m looking for a serviceable and light-weight one? Also, would it be possible for you
to send me the list of cars under $20.000 in your garage right now?
Yours Truly,
Linda.
To Just Good Car,

Thank you for your email dated September 21. I want to buy a car for my family, but before that
I need to ask you some questions. Firstly, can I come to your shop and have a test drive so that I
can inspect its conditions? Also, do you
accept payment in installments? I want to buy a car but right now I think I don’t have enough
money to pay right away so I really want to know. And it would be nice if you could tell me how
much time I need to wait to set up the payment. Please email me as soon as possible.
Regards,
Duy Hoang

33

To Just Good Car,
I am Kristen Stewart. I just got your email about the chance to buy a used car with offers at your dealer
and now I want to buy one from yours.
First, I would like to learn more about the warranty if I buy a used car at your dealer. Second, I wonder
whether I can receive my car next week if I buy it right now, because I need this car to go to New York
for my business trip next weekend.
You’ve said in your email that your dealer offers the purchaser free of any additional service charge. So
could you give me a list of the additional services?
Regards,
Kristen Stewart.
To Just Good Car,

My name is Charlie Kenton and I want to buy a used car. I have just received your email and I
have some questions. Firstly, I would like to learn more about your company’s warranty because
it is the most important factor for me when i decide to buy something, especially the used car.
Secondly, I hope you can inform me of the delivery fee since I might not be able to drive it back
home from your garage. Lastly,
I would like to request a price list of all your cars so i can compare with other companies.
Sincerely,
Charlie Kenton.

To Just Good Car,
My name is Jasmine Blond. Luckily, I am looking for an used car and I found that your incentive is quite
suitable for me. I want to buy a car to use for a long time so I am really concerned about its durability. Do
you have any cars that have not been used for more than a year? And can I change the interior according
to my preference? Besides, could you give me some better pictures of your cars? The images on your
website are still unqualified.
Regard,
Jasmine Blond.

34
Đề bài:
TOEIC Writing
FROM: Matthew Hanson, A-Force Tech, Management Supervisor
TO: Manufacturing employees
SUBJECT: Sick leave
SENT: May 1", 9:30 A.M.
As a reminder, all the paperwork for paid sick leave is due this week. Please turn in the completed form
by e-mail and attach any special consideration concerning your paid sick leave. Please know that not all
circumstances are covered as paid sick leave. Please e-mail me by the end of this week. Thanks.
Regards,
Matthew Hanson, Management Supervisor
Directions: Respond to the e-mail as if you are Jim Ford, one of the workers at A-Force, Tech. In
your e-mail, give at least TWO explanations why you need paid sick leave and make ONE request.

Dear Mr.Hanson,
Thank you for your email dated May 1. My name is Jim Ford. I’m applying for paid sick leave this week,
because my health condition has been getting worse. According to my recent medical records, my blood
pressure is unusually high most of the time. And since I have consumed quite a lot of dairy products
lately, my blood sugar level also increases. I get tired often and at times experience dizziness. Also, I’d
like to request a copy of our company’s policy so that I could understand better the circumstances that
will be covered. Please email me as soon as possible.
Yours Truly,
Jim.
Dear Matthew Hanson,

Thank you for your email dated May 1. As you know, because of a shortage of workers, I have to
work all the days of the week and a few nights too. Because of this, my neck is getting really
tired and ached. So I think that I am entitled for paid sick leave. And if I don’t rest and continue
to work, I may get serious neck pain and am forced to go to the hospital, making it hard for both
myself and the company. If you could, please let me know how many days off are counted as
sick leave. Hope to hear from you soon.
Regards,
Jim Ford

35

I am Kim Ford. I just received your email about informing employees to turn in all paperwork for paid
sick leave .
Lately , I have left work for 2 days because my sister was ill and I had to go there to take care of her so I
could not go to work those days.
Last month, I had an appointment with my dentist on the first Friday in November. I know it’s my
working time but my doctor can not give me the other date because he had a business trip and needed to
go the next day.
Could you send me a sample form about all paperwork for paid sick leave so I can write it and give it to
you?
Regards,
Kim Ford.

My name is Jim Ford and I have just received your email about paid sick leave. This Wednesday,
I have a meeting with my doctor about my headache. This meeting is very important and i can’t
miss it. Moreover, on that day, the human resources department’s office will be repaired and we
can’t go to work. So, i need paid sick leave.
On the other hand, please let me know about the documents I need to attach for it.
Sincerely,
Jim Ford

Dear Ms. Hanson,
My name is Jim Ford. I am writing to let you know about my sick leave. Currently, I have a stomach ache
and when I get the temperature, I also have a pretty high fever. So, I think I need to get some days off to
be examined in the hospital. In fact, this is the first time I have taken days off from the beginning of this
year, so I really need paid sick leave. In addition, If possible, could you allow Anna to handle my tasks in
my stead for a few days? I'm very thankful.
Sincerely,
Jim Ford

36
Đề bài:
Directions: Read the e-mail.

From: Journal of Business News
To: Business professionals
Subject: Subscribe
Sent: December 2, 20
Dear Business Professional,
The Journal Of Business News brings you all the latest news about important developments in the
international business world. It is read by thousands of businesspeople just like you in over 40
countries around the world. Subscribe today and receive a 30% discount off the regular price.
Directions: Respond to the e-mail as if you are a businessperson interested in subscribing to the
Journal of Business News. In your e-mail, ask THREE questions.

To Journal of Business News,
I’m Linda Hamilton. I just got your email dated December 2 regarding the advertisement of your
newspaper. I have a few questions about it. How long will the 30% discount last if I subscribe now? How
many subscription tiers are there? And does your newspaper have columns covering social policies that
affect the economy with in-depth analysis? Please email me as soon as possible.
Yours Truly,
Linda Hamilton.

Thank you for your email dated December 2. I’m Duy Hoang and I’m very
interested in your amazing news about the international business world. I would
like to purchase a subscription, but before that I need to ask you some questions.
Firstly, does your newspaper also have an online version or only physical one?
Secondly, how many days until my subscription expires, and how can I renew it
after that?
Regards,
Duy Hoang.

37

Thank you for your email dated December 2th about subscribing to yours.
I am Kristen Stewart.
I have three questions for your publication.
First, what is your regular price?
Second, could you send me your website's address because I didn't see ít on your email?
Finally, I want to subscribe for more than 24 months, would you offer me another extra discount for this?
Regards,
Kristen Stewart.

My name is Charlie Kenton. I am so interested in subscribing to Journal of Business
News and I have some questions. Firstly, I would like to learn about the cost I need to
pay per month. Secondly, I want to know whether I can pay for you by cash because I
don’t have a bank account. Lastly, today is Dec 19th and if I subscribe now, can I receive
this month's news?
Sincerely,
Charlie Kenton.

38
Đề bài:

From: City Sports and Fitness Club
To: New Members
Subject: Welcome to the club
We are happy to have you as a new member of our club. We offer facilities for all kinds of sports and
fitness activities, and we have classes for all ability levels. Please let us know if you have any
questions.
Phyllis
Rich Manager
Directions: Respond to the e-mail as a new member of the sports and fitness club. In your e-mail,
ask THREE questions.

To City Sports and Fitness Club,
I’m Linda Hamilton. I just got your email welcoming us new members to the club. I have a few
questions about it right now. How can I hire a personal trainer? Is there any boxing class for
beginners like me at the moment? And is the club still open on holidays?
Yours Truly,
Linda Hamilton.

Thank you for the welcome. I’m Duy Hoang and I would like to ask you some questions. Firstly,
do I have to pay any fee when entering our facilities? I would like to use the tennis court
whenever possible because that’s my favorite. Secondly, do we have advanced tennis classes so I
can apply and improve my skills? Also, can I invite my friends to join the club too?
Regards,
Duy Hoang.

39

Thank you for your email about welcoming new members.
I am Kristen Stewart.
I have 3 questions about our club.
First, could you send me a list of all kinds of sports and fitness activities available?
Second, I want to inquire if there are any classes that are suitable for me. Currently, I am 62kg, and I want
to lose my weight to 50kg in 2 months. If there are, how much will they cost?
Regards, Kristen Stewart.

My name is Charlie Kenton and I am a new member of your club. I have a few questions and I
hope to be answered. Firstly, I would like to take part in the badminton class so I want to know if
any classes start this month. Secondly, can you tell me how much I have to pay to join the class?
Lastly, I hope you can inform me of the class’s timetable because I am still a student so I can
only participate from 5 to 7 pm everyday.
Sincerely,
Charlie Kenton

40
Đề bài:

From: Joan Andrew's
To: John Munro
Subject: Lease
Dear Mr. Munro,
I have been informed that you don't wish to renew the lease for the office space we rent from you at
151 South Main Street. I feel that we have been good tenants since we started occupying the space a
year ago. Could you please explain the reason why you don't wish to renew the lease?
Your tenant,
Joan Andrews
President
Andrews Systems, Inc.
Directions: Respond to the e-mail as if you are John Munro, owner of the office space at 151
South Main Street. In your e-mail, explain TWO problems and make ONE request.

Dear Mr. Andrews,
I’m John Munro. I’ve just received your email regarding the lease renewal. I’m writing to let you know
about the two problems your company has caused me by occupying the space last year. First, you caused
so much noise that nearly every month, a neighbor came complaining to me. Second, the quality of my
house has significantly decreased because of the carelessness of your office workers. Therefore, I don’t
wish to renew the lease. This email is to request the date your company can move out so that we can come
to an agreement towards an end of this leasing.
John Munro.
Dear Joan Andrews,

I just got your email about renewing the lease for the office space at 151 SM Street. I’m writing
this to let you know that our building is being temporarily closed for maintenance because of
some problems revolving around the security camera systems. Also, the building is already
occupied and there aren’t any rooms we can provide you with. If you still wish to rent our
building, could you send me your email and number so I can reserve your room whenever
possible?
Regards,
John Munro.

41
Dear John Andrews,

I have just received your email and I have some problems so I don’t want to renew the lease.
Firstly, I haven't received your rent for the last month. We agreed that you will send the rent on
the 15th of every month but today is Dec 20th and I haven’t taken it. Secondly, the wall is
cracked because of your carelessness so I need to repair it. On the other hand, I would like to
request a meeting on this Sunday so we can discuss more about the lease.
Sincerely,
John Munro.
Dear Mr. Andrews,
Thank you for your email and I would like to let you know that there are two problems when you rent my
space. The first thing is that your company's work is too noisy making neighbors complain to me.. The
second thing, the electrical system of this space is currently very weak, so it cannot use many technology
items. But your company needs a lot, so I think it will not be suitable for you to rent. Please contact me if
you have any inquiries.
Sincerely,
John Munro

42
Đề bài:

From: Riverdale Public Library
To: Neighborhood Residents
Subject: Library now open
Dear Neighbors,
We are pleased to announce that your neighborhood library is now open! After three years of
construction work, the library is now ready for use by all neighborhood residents. We offer a wide
range of library services and interesting activities for the entire family. Please let us know how we can
help you.
Libby Mills
Librarian
Directions: Respond to the e-mail as a local resident who wants to use the library. In your e-mail,
ask TWO questions and make ONE request.

Dear Mrs. Mills,
I’m Linda Hamilton, a resident of Riverdale. I’ve just received your email regarding the opening of the
public library. I’m writing to inquire about two things. First, what is the process of making a library card?
Second, does your library offer books in different languages? Also, I’m interested in receiving the list of
politics books available in your library.
Linda Hamilton.
To Riverdale Public Library,

I’m Hoang, a local resident and I just got your email that your library has been opened near
where I live. I really want to go there with my family, but before that could you answer me some
questions? First, what kind of activities do you usually organize, especially for 5-8 years old
kids? And are there any books suitable for them? If there are any, could you give me some
recommendations so I can borrow for my kids?
Regards,
Duy Hoang.

43

My name is Charlie Kenton, a local resident and I am quite excited to use our new library. I have
some questions and hope to be answered. Firstly, I want to know about the entrance fee we have
to pay. Secondly, I wonder whether the library opens on Sunday because I must work from
Monday to Saturday so I can only go to the library on Sunday. Moreover, I would like to request
a list of books you have if you don’t mind.
Sincerely,
Charlie Kenton.
I am Lisa and I heard that the library will be open, so I have some questions. Firstly, does the library open
on weekends? because I only have free time at that time to go to the library. Secondly, is there a reading
area for children? My kids are also quite fond of reading. Besides, if possible, please send me the price
list for the membership card of the library. Thank you.
Best regard,
Lisa Torant

44
Đề bài:

From: William Hamm
To: Marilyn Hughes
Subject: Your subscription
Dear Ms. Hughes,
You recently canceled your subscription to World Economic News magazine. We were very sorry to
hear this. Our primary concern is to keep our readers well informed about economic news around the
world. Please let us know the reasons why you canceled your subscription. Thank you for your time.
Sincerely,
William Hamm
Subscriptions Editor
World Economic News
Directions: Respond to the e-mail as if you are Marilyn Hughes, a magazine subscriber. In your
e-mail, describe TWO problems and make ONE suggestion.

Dear Mr. Hamm,
I’m Marilyn Hughes. I’ve just received your email regarding the cancellation of my subscription. I’d like
to give you information on why I did it. I’ve had two problems with your newspaper recently: First, the
display on your online website clearly needs to improve because it is very confusing. Second, the quality
of the articles have significantly decreased since the chief editor, Mr. Johnson, left. I would suggest that it
would be better for you to find ways to improve and diversify your articles.

Marilyn Hughes.
Dear William Hamm,

I just got your email about my subscription cancelation to WEN magazine. I’m writing to let you
know that lately I’m having too much work that I don’t even have time to read magazines. Also,
I currently have to deal with some financial problems so I don’t have enough money to renew
my subscription. In my opinion, I would like you to have some kind of special offers for long
time subscribers so that I could renew my subscription without having to spend too much money
and get my hands on interesting economic news as soon as possible.
Regards,
Marilyn Hughes.

45
Dear William Hamm,

I have just received your email and thank you for your concern. I have some problems so
I have canceled my subscription. Firstly, your magazine increased the subscription fee
and I think it is too expensive for a magazine. Secondly, I haven’t received the magazine
for 2 weeks so I am very disappointed about your service. To keep your readers, I suggest
that you should improve your service and never make the same mistakes.
Sincerely,
Marilyn Hughes.
To World Economic News magazine,
Thank you for your email. There are two issues that cause me to cancel my subscription. First of all, I do
not see any new economic updates in your magazine. Second, I am charged a fee when I want to read
some articles. I have refreshed the site many times but still nothing has changed. Perhaps it is a sys error,
so I think you should check the website. Please email me if this error has been updated.
Regard,
Marilyn Hughes

46
Đề bài:

From: National Business Conference
To: Conference Attendees
Subject: Conference Registration
We have received your registration application for the National Business Conference in Middletown on
Dec. 15-17. Please let us know if we can help you with information about hotels, restaurants,
transportation, or anything else in Middletown.
Peter Van Eyk
Conference Organizer
Directions: Respond to the e-mail as if you are planning to attend a conference in a strange city.
In your e-mail, ask THREE questions.

Dear Mr Eyk,
I’m Linda Hamilton. I’ve just received your email regarding the National Business Conference in
Middletown. I’m writing to inquire about some information I’d like to receive. First, could you
recommend some good and affordable hotels? Second, is there any public transportation available in
Middletown? And lastly, where can I purchase a map of the town so that I can go to places more easily?
Linda Hamilton.
To National Business Conference,

I’m Hoang, a businessman and I’m going to attend NBC in Middletown. I’ve just received your
email about the event, but I’m still a little confused about something so I’d be glad if you could
answer some questions. First, where exactly will the conference be held, and what time will it
start? Second, I’m from a city far away so where will I stay at nights?
Regards,
Duy Hoang.

47
To National Business Conference,

My name is Charlie Kenton and I am planning to attend the conference. I have some questions
and hope to be answered. Firstly, I want to learn more about the entrance fee I need to pay for
my attendance. Secondly, I want to know about the conference’s timetable so I can arrange my
schedule. Lastly, I wonder if I will be picked up when I arrive.
Sincerely,
Charlie Kenton.
To National Business Conference
I am Melian Brever. This is the first time I have come here, so I have some questions for you. Do you
know which Hotels are in the city center that have reasonable prices ? Besides, I heard that there are few
public transport in this city and they only operate at certain time So could you send me the bus schedule?
And as the schedule, the conference will take place until 2:00pm, are there restaurants near the meeting
site for my convenience? Please email me as soon as possible.
Thank you
Melian Brever

48
Đề bài:

From: Elaine Meyer
To: Robert Krumm
Subject: Customer complaint
Dear Mr. Krumm:
On your recent visit to the Stardust Restaurant, you filled out a customer complaint form in which you
indicated that you were not satisfied with the service. In order to serve our customers better in the
future, I would like to inquire why you were not happy with the service you received. I appreciate your
help and hope to see you at the Stardust Restaurant soon.
Sincerely,
Flaine Meyer
Manager, Stardust Restaurant
Directions: Respond to the e-mail as if you are Robert Krumm, a restaurant customer. In your e-
mail, describe ONE problem and make TWO suggestions.

Dear Mrs. Meyer,
I’m Robert Krumm. I just got your email regarding the complaint I made. I’d like to give you information
on the poor service I had received. It is that the waiters in your restaurant are really unfriendly, sometimes
outright rude. I suggest that you should implement better customer service standards in your policies. And
you should produce better training programs for them.
Yours Truly,
Robert Krumm.
Dear Mrs. Meyer,

I have just received your email and thanks for your concern about my inconvenience. I
told the waiter that I wanted the well-done beef. However, I had been served
undercooked beef and I felt very disappointed about the service. I have 2 suggestions for
your restaurant. Firstly, I think you need to improve the service skill of your staff.
Secondly, I would like to suggest that you should extend the menu so the customer will
have more choices for their meals.
Sincerely,
Robert Krumm.

49

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Zenlish – Học TOEIC 1 Lần là Đạt

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