Let’s

COMMUNICATION MODEL CHARACTERISTICS

CLASSIFICATION
✓ one-way
LINEAR ✓ no feedback
✓ does not require any response

✓ two-way
INTERACTIVE ✓ response/reaction focused
✓ with feedback
✓ both sender and receiver act as encoder
and decoder

✓ circular process
TRANSACTIONAL ✓ sender and receiver is both called
“communicator”
✓ more interactive
✓ incorporate social, relational and cultural
contexts
✓ collaborative
ORAL COMMUNICATION
❖ Q1
❖WEEK 3-4
❖LEARNING COMPETENCY:
Uses various strategies in order to
avoid communication breakdown
MODULE 3

❖ Lesson 1- Communication Breakdown

❖ Lesson 2- Various Strategies to Avoid
Communication Breakdown
LEARNING OBJECTIVES:
1. define the concept of communication breakdown;
2. identify the different kinds of barriers to effective
communication;
3. explain the causes of communication breakdown; and
4. use appropriate strategies to avoid communication breakdown
and achieve the goals of relationship and community building.
MODULE 3

❖ Lesson 1- Communication Breakdown

❖ Lesson 2- Various Strategies to Avoid
Communication Breakdown
LEARNING OBJECTIVES:
1. define the concept of communication breakdown;
2. identify the different kinds of barriers to effective
communication;
3. explain the causes of communication breakdown; and
4. use appropriate strategies to avoid communication breakdown
and achieve the goals of relationship and community building.
 PROBLEMS ENCOUNTERED

PHYSICAL PSYCHOLOGICAL PHYSIOLOGICAL CULTURAL LINGUISTIC

PROBLEM/S
A communication breakdown
is defined as a failure to
exchange information,
resulting in a lack of
communication.
Hence, barriers to
communication are
present.
noise/barriers
 PYRAMUS AND
THISBE
They are the hero and heroine of a
Babylonian love story, in which
they were able to
communicate only
through a crack in the
wall between their houses.
 CATEGORIES OF
COMMUNICATION
BARRIERS

1. PHYSICAL
2. PSYCHOLOGICAL/EMOTIONAL
3. PHYSIOLOGICAL
4. CULTURAL
5. LINGUISTIC
 PHYSICAL BARRIER

people talking too loud

noise from a construction site
loud sound of a karaoke
blaring motorcycle horns
 PSYCHOLOGICAL BARRIER
trauma
shyness
depression
fear
stage fright
phobia
mental noise
 PHYSIOLOGICAL BARRIER

body pains
feeling ill
headache
growling stomach
 CULTURAL BARRIER

different beliefs
traditions/customs
manners of dressing
religious views
gender
LANGUAGE BARRIER

language difference
accent and dialect
use of jargons and slang
speech defects and language impairment
Let’s recheck!

In Module 3: Lesson 1,
there are items in the
Assessment part (page 10-
11) need to be corrected.
3. Which of the following must be avoided in
communication breakdown?
A. ambiguity
B. focused attention
C. personal interpretation
D. Both A and B
3. Which of the following must be avoided in
communication breakdown?
A. ambiguity
B. focused attention
C. personal interpretation
D. Both A and C
5. Which barrier includes the hearing or sight
problem of the listener?
A. cultural
B. linguistic
C. physical
D. Both A and B
5. Which barrier includes the hearing or sight
problem of the listener?
A. cultural
B. linguistic
C. physiological
D. Both A and B
5 WAYS TO AVOID COMMUNICATION
BREAKDOWN
 Have Clarity of
Thought
Before Speaking

“logical thoughts”
Learn
to
Listen
How are your nonverbal cues?
“feedback and critique matters”
 Communicate
Face to Face
on the Important Issues
“Face your problem
not facebook them.”
 Professors Broom, Cutlip,
and Center (2012) list the 7Cs
of Effective Communication
 COURTESY
CONCISENESS
Directions:
Read each description. Identify
what C from the 7Cs does it
indicate. Write your answer on
your notebook.
 COURTESY
CONCISENESS
 1.

It should convey all facts required by the

audience so the listener or audience will
be able to grasp the intended message.
2.
It must include real-life examples and
situations. In this case, the receiver is
more connected to the message
employed.
 3.
It implies “stepping into the shoes of
others”. Effective communication must
take into account the viewpoints,
background, mindset, education level of
the audience.
 4.
It is keeping the message short, but
making it direct.
5.

It implies the use of simple and

specific words to express ideas.
 6.
It implies the message should show the
sender’s expression as well as should respect
the receiver. The sender of the message
should be sincerely polite, judicious, reflective
and enthusiastic.
7.
It implies that there are no
grammatical errors in
communication.
 8.

It implies good choice of words and

language considering the audience’s
perspectives and feelings on the part
of the sender.
9.

It helps to increase the credibility of

the speaker and reduce negative
impact to the audience.
10.

It is expressed in the least possible

number of words and straight to the
point.
 INDIVIDUAL ACTIVITY
INSTRUCTIONS:
◦Think of a problem for each barrier of communication
you have observed in school or at home. Then, give a
solution on how to address this concern to avoid
communication breakdown. Make sure that your
solutions are concrete. Write your answer on a ½
crosswise yellow paper. Scan your answer through
your phone and send it to the forwarded link.
 SOLUTIONS TO PROBLEMS ENCOUNTERED
PHYSICAL PSYCHOLOGICAL PHYSIOLOGICAL CULTURAL LINGUISTIC

PROBLEM/S

SOLUTION/S

Note:
1 problem and solution per barrier only
SOURCES:
https://www.shrm.org/resourcesandtools/hr-topics/behavioral-competencies/global-and-cultural-
effectiveness/pages/covid19-pandemic-is-hitting-gen-z-hard-find-ways-to-connect-with-them.aspx

https://www.onrec.com/news/news-archive/the-state-of-miscommunication-new-survey-finds-communication-gaps-
across