CONCIERGE SERVICE BUSINESS MODEL CANVAS

Key Partnerships Key Activities Value Propositions Customer Relationships Customer Segments
1. Local businesses 1. Researching customer 1. Unmatched customer 1. Personalized customer 1. Individuals with busy
2. Travel companies needs and preferences service service schedules
3. Freelance professionals 2. Organizing and scheduling 2. Specialty services with 2. Transparent 2. Businesses or
4. Volunteer organizations activities on customer's unique experiences communication organizations
5. Specialty retailers behalf 3. Seamless and personalized 3. Knowledge sharing 3. Communities in need of
3. Providing guidance and experiences 4. Easy and convenient support services
consulting services 4. In-depth understanding and customer service tools
4. Networking and outreach knowledge of local areas 5. Responsive customer
to source 5. Premium-yet-affordable service
vendors/providers pricing
5. Managing customer
relationships and
maintaining high customer
satisfaction levels
6. Deliver goods and services
to customers

Key Resources Channels

1. Expertise and knowledge 1. Direct sales
of local areas and vendors 2. Online advertising
2. Customer relationship 3. Partnerships with local
management software businesses
3. Staff with excellent 4. Word-of-mouth marketing
customer service skills 5. Social media
4. Transportation
5. Networking connections
6. Technology/ IT
Infrastructure

Cost Structure Revenue Streams

1. Technology infrastructure 1. Subscription fees
2. Employee wages and benefits 2. Pay-per-use fees
3. Insurance 3. Commission fees for transactions and services
4. Marketing and advertising costs 4. Premium services and packages
5. Travel expenses and logistics

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