No Strategic Obj Dept KPI Dept Weight (%)

PERSPEKTIF FINANCIAL 40
Other Expenses A & G
5
Dept. (%)
F1 Managing Cost
Food Cost ( % ) 5
Beverage Cost ( % ) 5
GOP (Rp. Jt) 5
F2 Improving Financial Performance
GOP Margin (%) -
Net Operating Cash
10
Flow ( Rp. Jt)
F3 Optimizing Asset & Cash Utilization
AR Collection Period (Days) 10
PERSPEKTIF CUSTOMER/ STAKEHOLDER 20
Departmental Service
10
Index

Pengiriman Laporan
C1 Giving Excellent Service Keuangan Bulanan ke
Corp. Office secara 10
tepat waktu (setiap tgl
8/bln) (index)
PERSPEKTIF INTERNAL BISNIS PROSES 30
Implementing Brand standard service Brand standard service
P1 5
consistently implementation index
On Time Delivery Based
P2 Improving Procurement Process on PO (%) 10

P3 Ensuring consistent Company Management CMS Index - Accounting 14

System (CMS) Implementation Dept

Number of
Create Innovative Solution & Efficient improvement -
P4 1
Process Innovation
implementation
PERSPEKTIF LEARNING & GROWTH 10
% Fullfilment of Key
1.5
Position
% Development plan
L1 Increase HC Readiness 1.5
realization for talent
Index of People 1
Developer 1
% Completion of
L2 Increase HR Productivity Employee Engagement 1.5
Survey Follow up
% PTER 2
L3 Increase Organization Effectiveness
Employee to room ratio 1.5
100
 FC / CA

Other Expenses A & G Dept. (%)

Food Cost ( % )
Beverage Cost ( % )
GOP (Rp. Jt)
GOP Margin (%)
Net Operating Cash Flow ( Rp. Jt)

AR Collection Period (Days)

Departmental Service Index

Pengiriman Laporan Keuangan

Bulanan ke Corp. Office secara tepat
waktu (setiap tgl 8/bln) (index)

Brand standard service

implementation index

On Time Delivery Based on PO (%)

CMS Index - Accounting Dept

Number of improvement - Innovation

implementation

% Fullfilment of Key Position

% Development plan realization for

talent
Trainer Hours (4 hours/ month)
Training Hours (3 hours/month)

% Implementation Program to Support

Corporate Climate Index (CCI)

% PTER
Employee to room ratio
 No Strategic Obj Dept KPI Dept Weight (%)
PERSPEKTIF FINANCIAL 40
Total Revenue (Rp Jt) -
F1 Expanding Revenue Room Revenue (Rp Jt) 15
F&B Revenue (Rp Jt) 10
Variance Marketing Expense Realization
F2 Managing Cost 10
to Budget (%)
Improving Financial GOP (Rp Jt) 5
F3
Performance GOP (%) 0
PERSPEKTIF CUSTOMER 25
C1 Increasing Market Share Revenue Generated Index 15

C2 Giving Excellence Services Account Satisfaction Index 10

PERSPEKTIF INTERNAL BUSINESS PROCESS 25

Creating Effective Marketing
P1 Program Special Event Revenue (Rp) 2
P2 Build hotel image Publication (#) 3
Number of Productive Travel Agent (#) 7
P3 Improving Account
Management Number of Productive Company (#) 7
Implementing Company brand Company brand standard
P4 2
standard consistently Implementation Index
Ensuring consistent
P5 Copmpany Mgt System CMS Index - S & M Dept 3
Implementation
Create Innovative Solution & Number of Improvement - Innovation
P6 Efficient Process Implementation (#) 1

PERSPEKTIF LEARNING & GROWTH 10

% Fullfilment of Key Position 2
% Development plan realization for
2
L1 Increase HC Readiness talent
1
Index of People Developer
1
% Completion of Employee Engagement
L2 Increase HR Productivity 2
Survey Follow up
Increase Organization
L3 % PTER 2
Effectiveness
100
 DOS

Room Revenue (Rp Jt)

F&B Revenue (Rp Jt)
Variance Marketing Expense Realization to
Budget (%)
GOP (Rp Jt)

Revenue Generated Index

Account Satisfaction Index

Special Event Revenue (Rp)

Publication (#)
Number of Productive Travel Agent (#)
Number of Productive Company (#)
Company brand standard Implementation
Index

CMS Index - S & M Dept

Number of Improvement - Innovation

Implementation (#)

% Fullfilment of Key Position

% Development plan realization for talent
Trainer Hours (4 hours/ month)
Training Hours (3 hours/month)
% Implementation Program to Support
Corporate Climate Index (CCI)

% PTER